JoinBrands Reviews 

284
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that working through the platform is smooth and straightforward, making it very simple to connect with quality creators and manage projects without stress. Reviewers consistently praise the customer service staff for being exceptionally kind, responsive, and always ready to help solve problems right away. Some reviewers were not happy with the platform, mentioning that navigating the interface can be confusing and difficult when first starting out. Consumers also noted that getting assistance with initial account setup or dealing with certain service requests could occasionally prove quite challenging.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and friendly support that... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Staff

Consumers find staff to be positive, highlighting fast, friendly, and efficient support from team members who... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the fast and professional... See more

Service

People report positive experiences with service, noting that everything ran smoothly and efficiently.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The support team at Joinbrands has been so helpful and is the reason I have continued using this platform. There are some technical issues that happen on this platform but the support team, especially... See more

Rated 4 out of 5 stars

I originally would have adjusted this review and re-rated JoinBrands five stars based solely on the CEO’s response. However, before I could, the customer s... See more

Company replied

Rated 4 out of 5 stars

As a brand, the experience can be a little clunky, but the customer service team especially Tihi, are extremely helpful and responsive.

Rated 5 out of 5 stars

I love working with Joinbrands. I'm brand new to UGC and this platform has made it SO easy to get started. They have different certifications that you can get and guide you through exactly HOW to crea... See more


Company details

  1. Marketing Agency
  2. Advertising Agency
  3. Online Marketing Agency
  4. Online Marketplace
  5. Social Media Agency
  6. Video Production Service

About JoinBrands

Written by the company

JoinBrands: The Nexus of Brands & Creators for Authentic Collaborations.

Step into JoinBrands, the influencer marketing hub bridging brands and content creators across prominent platforms like TikTok, Amazon, Instagram, and YouTube. Simplify and amplify your influencer partnerships, where precision meets passion.

For Brands:

  • Zero Barriers: Access the platform with no subscription fees. Initiate campaigns and scout the ideal creator match.
  • Creator Marketplace: Dive deep and select from a vast, pre-vetted community of influencers that resonate with your brand values.
  • Secure & Transparent: With payments secured in escrow and clear transaction processes, we ensure brands get true value and trust.

For Creators:

  • Diverse Opportunities: Explore a broad spectrum of brand collaborations, from startups to global giants, ensuring varied and rich content.
  • Empower Your Craft: Engage in projects that align with your niche and grow your portfolio.
  • Prompt Payments: Get rewarded for your creativity promptly upon job acceptance, with no hidden fees.

With JoinBrands, everyone benefits:

  • Content Rights Managed: A streamlined process for hassle-free rights transfer.
  • Promote & Prosper: Brands and creators alike can amplify their content reach, leveraging our ready-for-ad tools.

JoinBrands democratizes influencer marketing, connecting creative brilliance with brand aspirations. Experience the future of content synergy today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(284)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to find influencers in my niche and build great UGC

I almost signed a contract with an influencer platform that would have cost my brand thousands of dollars with zero guarantee of results. With JoinBrands, I launched a campaign in minutes, got connected to 140 creators within 24 hours and selected 5 influencers in my niche who delivered 5 amazing videos. Their unique angles showcased the potential of my brand in ways I had not even thought about. And the campaign drove a lot of new visitors to my site and increased new subscribers

19 September 2024
Unprompted review
Rated 2 out of 5 stars

An expensive lesson

There are many UGC marketplace platforms out there and I've tried a lot of them... They all have their pros and cons but a recent experiences with joinbrands was the worst by far.

I provided a very clear brief and script to a creator. It wasn't followed AT ALL so I rejected the content and refered them back to the briefing doc. They again didn't follow the script or talking points. At this point the joinbrands system sets in motion and auto approve process. It doesn't allow you to request any further revisions unless you subscribe to a high priced monthly plan.

You may reject content once and then there is no option to reject again if it misses the mark. The creator was willing to make revisions and re upload but joinbrands wouldn't allow this in their system. It just counts down 4 days until it auto approves the incorrect content.

So now I have useless content that I can't use, the creator has been paid and joinbrands rattle off some pre canned response:

"We completely understand your comments, at the moment the "reject all" button can be only used once according to the subscription plan, however, we sincerely appreciate your comments so we can keep improving our platform and we will make sure to channel it to our management team so we can keep up and make JoinBrands the best place for creators like you!"

The ability to allow both brand and creator to work together to get a result the brand is happy with is being interrupted by joinbrands. They have made a decision to prevent a second revision request.

It seems very clear - if you don't have big budgets, they don't care about your experience or results.

I'll go back to using other UGC marketplace platforms.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy navigation, easy money

I've been a member of JoinBrands less than a week and have already made over $20 with zero experience. The pricess is easy and I haven't had any issues. The website is user friendly and I'm enjoying the work.

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Not Great for Brands

Overall, I have found it a very disappointing experience working with JoinBrands. I have received some content which I have used for my brand. But, I have had several disagreeable situations. I signed up for a Blast Campaigh and after shipping a $50 product to an influencer after giving sugesstions for the content creation she decided my brand was not a good fit and didn't want to create content she said said 'Im sorry you are disappointed but my content rights are worth more than $5.' Apparantly, the influencers are only paid $5 for a blast campaign (I paid more, plus the JoinBrands fee) and this particular influencer wasn't aware I was going to have rights to her content - and it is quite obvious she didn't even read my brief. I also had some very low quality content produced including one where the sound was so bad I couldnt even understand what was being said. You can only reject content once and that was my one time so I was unable to give feedback after the proper content was created. One influencer still has not created content even though it has been nearly a month since I send her the product. Customer service has been no help with anything. Overall a really disappointing experience.

12 March 2024
Unprompted review
JoinBrands logo

Reply from JoinBrands

Hi Betsy, sorry about your experience. All creators have reviews and portfolios, and we do recommend that you check them before engaging them. Also, if someone is late, you can always cancel the job money, the money will be refunded. Creators are humans and unfortunately some of them may behave unethically, and your reviews and communication with support will make sure they are kicked out from our system. In any case, we can compensate you for the losses, and give guidance on best practices. Please reach out to our customer support to fix this situation.

Rated 5 out of 5 stars

Great!

JoinBrands has given me the chance to start my career in UGC and building a relationship with brands! I am so happy to have found them!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent website for UGC Creators

I been with Joinbrands for the last couple months. all I can say’s is that they have excellent customer service everyone are so helpful and nice. the platform are super easy to used also they have a lot of jobs.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

The customer service on JoinBrands is amazing. They answer any question or concern you may have extremely fast and they are extremely helpful.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Great app!!

I have been on JoinBrands for over a year and I love it. The app is organized very well and it’s very easy to apply for jobs. It’s a great way to make money creating content for brands. Customer service answers questions very quickly.

10 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look