Johnsons Wellness Reviews 

Ill be honest, buying the hot tub wasn't a great experience, the price was right but the aftercare wasn't the best. It took ages to get my tub when paid in full and was told the delivery would be quick. I'm still giving 5 stars though as this was saved by the two delivery guys, Jake and Joe. They were extremely helpful and very knowledgeable about the whole installation etc. Credit to these guys. That's how you should treat a customer. Many thanks

excellent customer service. good communication skills
very pleasant and polite

Had Jake & Joe deliver and install our Wellis hot tub. Really pleasant and helpful guys. Happy to explain and then re explain 🙂 how to use the control panel. Worked well together, a credit to the company

Had my sauna delivered and installed by Jake and Joe today, they did a great job very clean tidy job and explained all the features of the sauna.
Thanks guys

Jake and Joe were amazing, very pleased with our tub! Pleasure to have in our home

Jake and Joe made delivering my hot tub a doddle. They were really helpful and made sure some of my missing bits were sent to me ASAP by the office

Great service from Jake and Jordan.
Made what had the potential to be a difficult job very straightforward and safely negotiated some access issues with great care. Spent plenty of time explaining the system and maintenance procedures to me. Polite and courteous throughout

Just had my 1st relaxing evening in hot tub. Researched for ages as needed to get through a doorway, Johnson's had one that just fitted through. Jordan,Joe & Darren carefully slide tub through with only couple of millimetres to spare ensuring no damage to acrylic. All 3 were friendly guys, who soon had my tub up and running, explaining how it worked & chemical usage. Thanks guys, very happy

We received our hot tub just over a week ago. There were delays with getting a delivery date due to the site surveyor not providing photos/sign off to the main office. After chasing this, Charlie at head office was very helpful. We took delivery of the hot tub from Gareth, Jordan and Darren. The guys were very friendly and polite. Gareth was very knowledgeable and gave step by step instructions on how to use the chemicals. Since the installation, Gareth has been on hand to answer any further questions. Although the easy lift arm was not fitted at the time due to our request, Gareth and the team have offered to come back at anytime and assist us with this. Fantastic team, tidied up after installation, professional and would recommend. There was a part missing on delivery but Gareth has chased this up so just waiting for delivery of the final part. Thanks again guys!

Ordered a hot tub a few weeks ago, and although there was a slight misunderstanding over how it would be delivered Simon sorted it all out for us to our satisfaction. Today Gareth and Darren came to install it, they got it in and commissioned very efficiently and went through how it all worked. They were very helpful and even helped reattach our fence which we had to remove to get the hot tub into the garden.

Excellent service overall, thank you!

Great experience buying through Johnsons - Timur was very friendly and helpful. Delivery guys very professional and helped me get the whole thing setup. Would highly recommend these guys

Ordered a hot tub from Johnson Leisure which was quick to be delivered. Jordan and Joe arrived on the day and got the tub positioned perfectly, added some water and went through the hand over process. Perfect job, clean, tidy and professional. highly recommended from the initial enquiry to the installation.

We had our hot tub installed last week by fab team Gareth Jordan and Darren shout out to Chris in customer service also.
Highly recommend this company happy customer

Lovely fella Tony came and sorted out a few small issues with my tub. And left me with a spa pack of chemicals and filters. Good job well done.

We recently bought a hot tub from Johnsons and the whole experience has been very positive. From the sales process with Timur, to the site visit (I didn't get a name, sorry 30Mar2023) to the installation with Jake and Jordan (03Apr2023) and the commission of the hot tub (I didn't get a name sorry 11Apr2023), the whole process has been seamless and professional. Everyone we interacted with was friendly, knowledgeable and efficient. Thank your for a great service, we're enjoying the hot tub very much and definitely recommend Johnsons.

I purchased a Wellis hot tub from Johnsons leisure last autumn and Im very pleased with the whole service from start to finish. I first made contact with the sales representative Timur he was extremely helpful, friendly and provided me with clear and informative information about my purchase. He was always happy to help and built a genuine rapport with myself which made me feel at ease and I knew I was was being looked after throughout the process. The delivery of the hot tub was faultless and very quick and professional. And Jake and Jordan got everything set up and working then explained in detail how everything worked. I am really happy with the quality and overall experience of the hot tub bought. I would definitely recommend Johns leisure.

Gareth and Jordan were great at our Wellis Spa installation. Offered advice on our spa base, setup, operation and chemical requirements. Also cleaned away all the packaging. I can thoroughly recommend them. Thanks guys!

I find the two men extremely helpful clear and concise in their instructions. I would recommend them to anybody I didn’t 10 out of 10.

Jake Gareth and Jordan really helpful pleasure to have install the tub

Excellent service from the Team that set up our new hot tub .