Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Contact info
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, United Kingdom
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Joe, Harry and Jake did a great job of delivering, setting up and teaching us about our new hot tub. Thanks.
Very good service
Oli , Harry and Gareth were very patient and careful when delivering our hot tub , top marks , very good in explaining and showing us how the hot tub worked and operated , we would definitely recommend Johnson’s

Reply from Johnsons Wellness
Had my annual service done by Jake
Had my annual service done by Jake. Very nice lad and very helpful
Brilliant installation of Garden room
Dom and Lewis worked very hard putting up my garden room. I'm delighted with the finished result. Well done lads. Can't wait to get in it yea!
From start of ordering from Matt n…
From start of ordering from Matt n delivery from Jordan harry p and oli, was amazing service….. installation n talk and guidance of hot tub was very detailed! Such polite and nothing was an issue to reinstating gate! Thank you soo much looking forward to our purchase ! Defo recommend your company
Excellent service from start to finish.
Johnson's made the purchase and installation of our new Wellis spa a very easy and stress free experience. The sales team at Thurrock were knowledgeable, friendly and ensured all our requirements were met. The site survey was arranged very quickly and they expedited delivery to suit our timeframe. The installation team were brilliant - efficient, friendly and happy to explain the workings of the spa, chemicals regime etc. They were very respectful of our property and made an extremely good impression. Many thanks to Jack, Joe and Harry G.
Great service Joe & Jack!
Joe and Jack were very patient in explaining how everything works, and took the time to ensure that we were entirely happy at every step of the installation. They provided a quality service. They were great communicators. Thanks chaps!
Super service
Great service !
Hot tub delivered and set up today by
Joe S, Harry G and Jack.
Polite, professional and efficient.
Thank you 😊
From start to finish great service
From start to finish great service with friendly and professional people.
Joe, Harry and Jack were brilliant. Tidy workers, thoughtful and very thorough ensuring I understood everything and answered all the questions I had. Thanks!!!
Fantastic Service
Today, we had a Technician come to our property to install the Fitted Cover on our New Hot Tub plus give us advice on set up and use of the wide range of Chemicals needed. Nathan the Technician was absolutely brilliant providing not just excellent advice but fantastic customer service. He is definitely an asset to the Company.
The installation team.
The installation team Joe & Jack were extremely helpful and friendly. They were here most of the day as they were waiting for the electrians to turn up. After everything was done they went through all the instructions with us so we know what to do in the future. I would highly recommend this company. It's been a pleasure from start to finish.
Jordan Oli and Harry did a great…
Jordan Oli and Harry did a great professional job and explained things clearly. Thank you.
Really friendly knowledgeable team
Really friendly knowledgeable team. Thank you so much
The installation team
The installation team, Joe, Harry and Jack were very helpful and extremely friendly. They answered our queries in easy to understand terms regarding the maintenance of our hot tub. Their team work was good and the installation was carried in a tidy fashion. Nothing was too much trouble! Would thoroughly recommend Johnson’s and we love our new hot tub!
Professional installation
Exceptional installation and commissioning by Joe, Jack and Harry. These guys really know what they are doing and completed the task in a very professional manner.
Clear and concise instructions for current and future use of the hot tub.
An excellent credit to their company
Oli Harry and jordan did a great job.
Oli Harry and jordan did a great job.
Super efficient, worked hard no issues at all, and very cheerful despite the hot weather!
Good delivery and installation experience
Our hot tub was delivered and installed by Joe, Harry and Jack. Very professional and polite and managed to manoeuvre the tub into position through narrow access around side of house. Hot tub was setup and commissioned and fully explained to us before they left. Excellent job, many thanks
Jake is 5 ⭐️
Jake came to us in Birchington today to service our hot tub
Jake is friendly and knowledgeable.
He was the young man who originally installed our hot tub and is always so complimentary about our garden and this time also about the care I have taken of our hot tub…thank you. He is a credit to your Company.
Jake- superb
Jake was superb in providing easy to understand advice and some tips for use and maintenance of the hot tub.
His personable nature and sheer expertise on the mechanics of the hot tub, and the science of water composition was really invaluable.
He was helpful and patient, with a refreshingly honest approach.
Just took delivery of my tub
Just took delivery of my tub. From the sales and service of Matt at whitstable who was brilliant not pushy very quick at answering any questions I had.
To the delivery and installation and set up from Joe and Jack. These two lads were exceptional they were very knowledgable and really explained everything. Nothing was too much trouble for the both of them.
This team is the dream team and a credit to the company!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







