This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more
Company replied
Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more
Company replied
Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Flights Search Site
- Holiday Accommodation Service
- Luxury Hotel
- Travel Aggregator
Written by the company
Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02039977906
- support@johnsonholidays.com
- johnsonholidays.com
4.8
Excellent
2K reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking our holiday
Booking our holiday, the process was made so easy with Venky couldn’t be more helpful and quick to respond with further assistance and information
22 April 2026
Unprompted review
Reply from Johnson Holidays
Dear SW
Hi! Thank you for your wonderful feedback. We’re so pleased to hear that Venky made your holiday booking process easy and was quick to respond with helpful information. We’ll be sure to share your kind words. If you need anything else, we’re always here to help—have an amazing trip!
Thanks & Regards
Johnson Holidays
01213688884
The company was easy to contact
The company was easy to contact
And the member of staff Adam brown was so helpful he stayed on the line until my problem was solved.
Good prices and looking forward to my holiday.
20 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Customer
Hi! Thank you for your lovely feedback. We’re really glad to hear you found us easy to contact and that Adam Brown was so helpful, staying on the line until everything was sorted for you. It’s great to know you’re happy with the prices too! Wishing you a fantastic holiday, and if you need anything else, we’re always here to help.
Thanks & Regards
Johnson Holidays
01213688884
Very good service
Cliff contacted me go check on having received boarding passes. The team at Johnson Holidays have so far convinced me that we have made a good choice as they are very attentive and on the ball.
21 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Mr Ward
Hi! Thank you for your wonderful feedback. We’re so pleased to hear that Cliff checked in with you and that the team has made such a positive impression. It’s great to know you feel confident in your choice with Johnson Holidays. We truly appreciate your kind words, and if you need anything at all, we’re always here to help. Wishing you a fantastic trip!
Thanks & Regards
Johnson Holidays
01213688884
Samuel was really good helping me book…
Samuel was really good helping me book an affordable get away to Krakow,
I would highly recommend
Thank you
21 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Macy Ingham
Hi! Thank you for your kind feedback. We’re delighted to hear that Samuel was able to help you find an affordable getaway to Krakow. Your recommendation means a lot to us! If you need any further assistance, we’re always here to help. Wishing you a fantastic trip!
Thanks & Regards
Johnson Holidays
01213688884
Samuel was a great help and customized…
Samuel was a great help and customized my break in kwakow to perfection thank you
20 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Rachel Ingham
Hi! Thank you for your wonderful feedback. We’re so pleased to hear that Samuel was a great help and tailored your break in Krakow perfectly. We’ll be sure to pass on your thanks! If you need anything else, we’re always here to help. Have an amazing trip!
Thanks & Regards
Johnson Holidays
01213688884
Had a great holiday and Cliff was very…
Had a great holiday and Cliff was very helpful throughout , would definitely book with them again .
29 March 2026
Unprompted review
Reply from Johnson Holidays
Dear Mrs L Hilleard
Hi! Thank you for your lovely feedback. We’re delighted to hear you had a great holiday and that Cliff was very helpful throughout. It’s wonderful to know you’d book with us again. We really appreciate your support and look forward to helping you plan your next trip!
Thanks & Regards
Johnson Holidays
01213688884
Today I spoke to Paul regarding my…
Today I spoke to Paul regarding my documentation for my upcoming holiday which was sent to me efficiently and was helpful
19 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Customer
Hi! Thank you for your kind feedback. We’re glad to hear that Paul was able to help you efficiently with your documentation and that everything was sent through smoothly for your upcoming holiday. We really appreciate your comments and wish you a fantastic trip!
Thanks & Regards
Johnson Holidays
01213688884
Venky was very quick to respond to my…
Venky was very quick to respond to my initial enquiry, through to arranging the reservation and answering follow-on questions.
So far, so good. Hopefully the trip will be as well organised. Thank you Venky!
18 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Deborah Harvey
Hi! Thank you for your lovely feedback. We’re delighted to hear that Venky was quick to respond and supported you throughout your booking and follow-on questions. We really appreciate your kind words and confidence so far.
We’re sure everything will be just as well organised for your trip, and we wish you a fantastic holiday. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Cliff is a very helpful thank you very…
Cliff is a very helpful thank you very much.
18 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Teresa Janowiak
Hi! Thank you for your kind feedback. We’re really pleased to hear that Cliff was helpful. We’ll be sure to pass on your thanks. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Elvin super as ever thank you for ur…
Elvin super as ever thank you for ur help and my updates today👍🏻great staff at Johnson’s so helpful all the time fantastic thanks all @johnsons holiday
16 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Steven
Hi! Thank you so much for your fantastic feedback. We’re delighted to hear that Elvin was super helpful and kept you well updated today. It’s great to know you continue to find the team at Johnson’s Holidays so supportive.
We really appreciate your kind words and will make sure Elvin and the wider team see your message. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Holiday paid
Last payment made on holiday , no issues and Elvin completed the transaction perfectly
16 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Stephen
Hi! Thank you for your feedback. We’re glad to hear your final payment went through smoothly and that Elvin handled the transaction perfectly for you. We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Great and promt service from Elvin…
Great and promt service from Elvin today.
16 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Debbie
Hi! Thank you for your kind feedback. We’re really pleased to hear you received great and prompt service from Elvin today. We’ll be sure to pass on your thanks. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Allow for extras
Just booked a holiday to go Poland in December Sunita was very patient and understanding but their Extras were expensive £29 pp for admin and after looking at another travel company we are paying £75 each for transfer fee ( £150) compared to £60 for return trip inc with the other company and £58 for a cabin bag each compared to £60 for 1 x suitcase with the other company (same airline ) Holiday originally £325pp total is now is £487 each
I have tried to contact Johnson’s re the price difference and they are not responding yet when selling me the holiday responded straightaway?
15 April 2026
Unprompted review
Samuel Richard’s was a lot of help with…
Samuel Richard’s was a lot of help with booking my holiday to Ibiza. Would highly recommend.
15 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Luke
Hi! Thank you for your lovely feedback. We’re delighted to hear that Samuel Richards was so helpful in booking your holiday to Ibiza. We really appreciate your recommendation and will be sure to pass on your kind words. If you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Fantastic Samuel was a great help…
Fantastic Samuel was a great help booking my family holiday I would definitely recommend him and I now have his number for future holidays what great guy 👍
15 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Jaxon Scott
Hi! Thank you for your fantastic feedback. We’re delighted to hear that Samuel was such a great help in booking your family holiday. It’s wonderful to know you’d recommend him and that you feel confident booking with us again in the future. We really appreciate your kind words and look forward to helping you with your next holiday!
Thanks & Regards
Johnson Holidays
01213688884
I can honestly say I had a good…
Update to Johnsons response 14.4.26
Thank you for your response.
I note your comments; however, I do not agree that the issues raised reflect the standard described at the time of booking, particularly in relation to the cabin condition, upgrade charge, and overall experience.
As I have not received a satisfactory resolution, I will now be progressing this matter through independent channels for further review.
End
I can honestly say I had a good experience with the Johnson travel team over the phone when booking and on our arrival at our destination which was 5 star Hilton in Hurghada Egypt which i named myself when booking to ensure we had Hilton Plaza but this all changed after we were picked up at our Hotel to transfer to the start of our 7 day Nile river cruise things had went down hill fast.
When we reached the river boat which was docked down a shabby laneway this was not a great start and many of the other passengers complained also about this.
After entering the boat which was called Viking we met our tour guide who informed us of our cabins. At the time of booking I had booked a top floor cabin especially for our 50th wedding anniversary and informed Johnsons travel staff of this but after meeting the tour guide on board he informed us that all passengers who were at this same meeting would also be getting cabins on top floor even though they did not pay the extra 254 pound we had paid to especially get this room.
We were then brought to our cabins I was then shocked when I looked in and seen two single beds pushed together even though I requested a luxury room as this was supposed to be a 5 star river boat but after seeing our room it was more suited to 2 or 3 star given the state of the bathroom and floor of the bathroom which were disgusting and which I have photos to show and passed to Johnsons on my return to complain but who have ignored. To make matters worse those other passengers who did not pay for supposedly luxury rooms got given rooms with queen beds.
We were then further surprised when we could not open the curtains in our cabin room as there was another river boat parked at the side of our boat blocking our view and which was a continous event throughout our whole cruise when we docked and which created diesal fumes coming into our cabin as their engines were running.
When these boats joined together side by side which as i said was a Continuous event they used their doors for other passengers from the other boats to walk through our boat to come on or off the boat and we had to do same on occasions, at times these boats were 5 to 7 deep. This was so disturbing and frustrating because of diesal fumes and noise from other boats engines etc.
Honestly I would not recommend this company or river boat Nile cruise to anyone as it is definitely not a 5 star cruise as advertised. The company has yet to positively respond to my emails on my issues.
The only reason I got 5star hotel at Hilton was because I pushed for the Hilton it was not offered at my time of booking. I spoke to many of other passengers later who were not happy with their hotels or the condition of boat.
16 March 2026
Unprompted review
Reply from Johnson Holidays
HI Patrick,
While we note that you initially had a positive experience with our team during the booking process and upon arrival in Hurghada, we are disappointed to see your comments regarding the Nile cruise portion of your holiday.
At the time of booking, all elements of your package—including accommodation standards, cruise details, and cabin categories—were clearly communicated and agreed. The additional amount paid for the upper deck cabin was in line with the package inclusions and pricing structure offered by the cruise provider. Cabin allocation and bedding configurations remain subject to operational availability and are managed directly by the cruise operator, which is standard practice across Nile cruises.
With regard to docking conditions and proximity of other vessels, this is a common and unavoidable aspect of river cruising on the Nile and is not something controlled by ourselves or indicative of the cruise rating. Similarly, embarkation points and local infrastructure may differ from expectations but are typical for the region.
We also note your comments regarding other passengers; however, individual bookings, offers, and allocations may vary and are not directly comparable.
We regret that the cruise experience did not meet your expectations, but we must reiterate that the services provided were in line with what was outlined and agreed at the time of booking.
Asma grace elvin Mario great help efficient and…
Asma grace and elvin Mario great help efficient and good service and communication . Will definitely book with you guys again thankyou
15 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Vicky whu cole
Hi! Thank you for your wonderful feedback. We’re really pleased to hear that Asma, Grace, Elvin, and Mario were all so helpful and provided you with efficient service and great communication. We truly appreciate your kind words and are delighted to know you’ll be booking with us again. We look forward to helping you with your next holiday!
Thanks & Regards
Johnson Holidays
01213688884
Great Service from Rehan
Despite a poor telephone line the agent was very patient and resolved my problem very professionally.
14 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Gary Mcdonald
Hi! Thank you for your feedback. We’re glad to hear that despite the poor phone line, our agent remained patient and was able to resolve your issue professionally. We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Reply from Johnson Holidays
Dear John o Meara
Hi! Thank you for your feedback. We’re glad to hear that Paul was very detailed and helpful. We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!
Thanks & Regards
Johnson Holidays
01213688884
Great company to deal with they really…
Great company to deal with they really are, always deal with queries quickly.
Special shoutout to Rehan who dealt with my holiday check in earlier today
14 April 2026
Unprompted review
Reply from Johnson Holidays
Dear Nick Bebb
Hi! Thank you for your fantastic feedback. We’re really pleased to hear you find us great to deal with and that your queries are always handled quickly. We’ll be sure to pass on your special shoutout to Rehan for assisting you with your holiday check-in today.
We truly appreciate your support and look forward to helping you again in the future!
Thanks & Regards
Johnson Holidays
01213688884
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.