On line portal for retired teachers is terrible. Everything you click on responds with no available information on that subject!!! Worst ever, I think it is time to shop around, this is ridiculous. Zero customer service!!

Was with them for years. They are cheaper, but you get what you pay for. Went to a competitor after experiencing very poor service.

Had them for three years and I tried opening a claim on my roof and got denied. What’s the point of paying for insurance if they try really hard to deny coverage. Where does all this money I paid go to?? Stocks and bonds?? This company is not credible becareful who you get insurance through people. Goodluck you’ve been warned!!

Be careful! Johnson will insure your travelling over 40 days starting on day one of your trip even if you are covered with your employer for the first 40 days (as in my case). Johnson will not insure you starting on the 41st day like other companies do. I found a company with identical coverage that is starting my coverage on the 41st day and for that reason my husband and I are currently saving close to $1500cdn.

The insurance adjuster was able to talk my elderly parents out of pursuing a claim for a lost ring. I, their son, only became aware of this recently and called the insurance company. They told me their policy is to only allow a claim to remain open for one year and since it has been about 16 months from the loss, they are unwilling to proceed.

Had an issue but they fixed it... They have a good customer service protocol

Johnson has to be one of the worst insurance companies to deal with. I do not understand how they are so behind the times. I've had two unpleasant experiences with them so far.

First experience, I was opening a salon in my basement. The very moment Johnson was informed, they "noped" it, and sent a registered letter informing us that home coverage was terminated at the end of the month. This was in December of 2020. We were literally left with a matter of days to find new insurance to cover the house. Over Christmas. The business wasn't even set up and running yet.

Today, I called to find out about listing my car on Turo. Nope. They're not okay with that, even though Intact Insurance is, and both Intact and Johnson are owned by Unifund.

Oh. And I have a Saskatchewan number which I've had for 15 years, and have very good reason not to change (still work for a company based there). I live in Newfoundland and Labrador. There are no local numbers listed to contact Johnson, so I always have to dial the toll-free number. Because of my 306 area code, I cannot get through to anyone until three hours later, my local time.

I don't know why this company is in business.

Worst customer service ever! I pay for health insurance out of pocket but have some coverage through my employer. They make it nearly impossible to deal with both. They demand I go through my work insurance first but only cover part of what is left over. On top of that, they regularly deny my claims because of second coverage forcing me to sit on the phone with them for hours trying to sort things out. My other company in contrast is very easy to deal with.

Despite no authorization, or any signature at all, this insurance company withdrew $723 from our bank account, 8 days after acknowledging that the request for coverage had been cancelled. This all occurred when I asked for a quote by phone, the only way they will do business. They said it would take 6-8 weeks to process a refund BY CHEQUE!
Fortunately our bank, after a week, reversed the transaction.
Every other insurance company that I have checked has on-line quote requests, and offers payment by credit card or on-line bill payment by the client.
The use of the phone calls enables them to manipulate the prospective customer into supposedly agreeing to terms that they have not seen, enabling them to take payments not authorized.

I walked into one of their offices asking to speak to an insurance agent regarding my trailer. I was quizzed to supply basic information at which time she told me that an agent "will be with (me) soon", I asked where I was to wait (assuming I would be ushered to a seat) but was told that the agent would contact me in a few days. WHAT!! That was last Wednesday. I drove straight to another agency and was welcomed as a walk-in, and was issued coverage.

BTW I just received the contact from Johnson Insurance today, a week later. Pu! Ridiculous!!!

I phoned to discuss my coverage and have been on hold for 1hour 33 min so far. This is unacceptable

Appalling customer service, total lack of communication and disrespectful staff. Was with them for 12 years, their friendly agents always happy to chat when buying or adjusting policies, but when it was time to make a claim it was silence.

7 months without communication. No call backs. No emails. My car, which had minor cosmetic damage was written off by negligence on the part of the shop, and no one is taking accountability.

Despite many, many attempts to simply get information on my part, many efforts taking days of my working life to track down the truth about where my car is, what the damage is, or what the status of the claim are, I have heard nothing. I am left with no recourse but legal action.

Do not insure with Unifund or Johnson.

In actual fact they shouldn’t get any stars. Their idea of customer service is to lie and deflect on a daily basis. It is two weeks since the accident and still no end in site. The initial body shop that I was sent to said they couldn’t do any work until November. The body shop told me that they had informed the company that they couldn’t do immediate work so I wasted a day driving over 100km. There isn’t enough room to name all the agents I have spoken to and given the same information to over the last two weeks. They say they will return your call and they don’t , they say they are concerned about your claim they don’t. DO NOT DEAL WITH THIS COMPANY.
They do deal with educators so be aware and shop around.
How ironic that Johnsons would answer in a day to a comment on Trust Pilot but didn't bother to answer any of my inquiries within their specified timeline. Do not deal with these people I am still awaiting a call from a manager or someone in authority to deal with this matter.

Just run. This is the worst insurance company. I made the first ever travel claim for a covered event - flight delay causing missed connection resulting in interruption of trip arrangements - and still waiting to be processed after 13 weeks. Standard answer: it is under review and shouldn’t be much longer now. The claim was “escalated” to the management of Global Excel Services (the claim administrator) and the result is the same: more lies, more delays (one more week).
Avoid this company.
Update
Another week has passed and my claim processed as “priority” is still unresolved. Pathetic.

Worst insurance company they will run you around with LIES! I have been told from 7 months ago this issue would be resolved, but just ended up talking with a bunch of diffrent managers and employees and they will tell you they will call you back NOT! Please save yourself the headache and do not use this insurance company!!! My issue is still ongoing today!

I definitely don’t recommend this insurance company what so ever my claim was very slow getting started a couple weeks after the incident. Was told claims adjuster would contact me but I had to contact Mr. Koomar and I wish I never had. Some of the work got done on my vehicle but not all of it. I had never submitted a claim in my life and I had questions throughout the process I never received a call back always had to call multiple times. I finally had enough of my adjuster belittling me right down to saying “we paid 4000$ to fix your car your claim is closed”. Even though I still had a crack in my windshield and the vehicle was not running right? I called to speak to a supervisor; 1 to 3 days I was told. This place is not the company you want to dealing with me when your going through what is already stressful times. They have no empathy for you.
P.s. They leave a reply asking if there’s anything else they can do, why yes there is please return the calls I have made….

Accident was on the 3-Dec but was unable wait for Unifund to answer my call. Made a claim on Saturday 4-Dec-21. Informed I should be contacted by adjuster following Monday or Tuesday. So far nothing. I try to contact Unifund few times on their 800 number but it just disconnect after I wait couple hours for them to answer my call.

I would give a zero if that was an option. I took out a travel insurance and had been paying for coverage for several years. When my husband and I divorced, I called to ask for advice. I was advised that the best thing to do to continue coverage for my son is to continue paying for my ex-husband. I was told that when I turned 65 or my son is no longer a minor, I could terminate my coverage for my ex-husband who was not even aware of then coverage. Throughout these years, I never filed a single claim.

Since I have not travelled for a couple of years due to Covid, i tried to terminate coverage when I turned 65 and was informed coverage could not be cancelled until the policy is up for renewal. Despite my phone call, I had to call again to cancel coverage before they took action to terminate coverage. While my coverage was terminated, they wouldn’t allow me to terminate coverage for my ex-husband under the guise of maintaining HIS privacy. It took several frustrating phone calls and I finally had to get my ex to tell them he was not interested in the coverage. In the meantime, they continued to deduct premiums for his coverage from MY account, despite an email from me informing them they no longer had the authority to deduct premiums my my account.

Wish I had read these reviews earlier. Just took out home insurance with them.
Have had car insurance with them for several years, and have had no problems with claims adjustment.
Just got hail damage on my car, and am trying to reach them. Tried on line but it would not accept my data. Chat line could do nothing. Have been on hold on the phone now for two hours today, an hour yesterday. Pressed on for "a callback", but got nothing yesterday,.,,, Pretty lousy reputation for their 'brand'

Sigh.....

Mo

never ever go with this company they take very very long time to go for your claim. it has almost going to be month my car is standing on driveway and nothing has been done yet more over it was not my fault still these guys are doing nothing. really i am stuck by taking insurance from this company.