JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Daniela able to provide solid support…

Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

My appreciation of Nicole Wright

From the moment we gave notice to the receipt of my deposit, your professionalism and efficiency were truly outstanding.

Your attention to detail and prompt responses made the entire process seamless and stress-free. I am incredibly thankful for your dedication and support throughout this time.

Please know that your exceptional service has not gone unnoticed, and I am fortunate to have had you manage the property we were staying in. I look forward to any future opportunities to work together.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure working with Daniela…

Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

A trusted property rental management company

I entrusted the rental management of my property to JOHNS&CO, and their service was satisfactory. They offer professional management services and are always quick to respond. Brice, the property manager from JOHNS&CO, is responsible for the post-rental management of my apartment, frequently assists with tenant coordination, and handles routine property management tasks, such as breaking down the bill and reminding tenants to pay it. I am very grateful for this help. Overall, I consider the management services provided are professional and trustworthy.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Although the rental process is alien to…

Although the rental process is alien to me and I was doing it overseas. The guys in Johns & co made it super easy and they were very professional, helpful and patient. I even felt comfortable to send my son alone knowing that they will help him settle down easily and they did it very professionally.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

New Property Manager

I have recently been assigned a new property manager.  I have had a really positive experience with Luke Thomas. He is professional, responsive, and always communicates clearly and promptly. Any questions or issues I’ve had, have been dealt with efficiently
Overall, I’ve found him to be reliable, approachable, and professional, and I would happily recommend his services.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend my agent

Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo.
Although the management fee is not cheap, it’s worth worthy, you can trust them.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Good work

Param Virdee, senior property manager, is very responsive and helpful in answering Landlords’ questions and requests. I hope the good work of Johns & Co will continue and this good service standard be propagated to all staff!

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Overall very positive experience with…

Overall very positive experience with Johns&Co, very professional team with established processs. During my tenancy, the property manager Terry Lau has been very helpful and he is always responsible and quick to deal with whenever I have questions questions or issue to resolve. It’s been a pleasure working with Terry. Highly recommended. Thank you very much.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

I can’t recommend Kristen Wu at JOHNS&CO highly enough.

I had been searching for an apartment in London for nearly 2–3 months, dealing with multiple agencies and agents, and my experience with Kristen was on a completely different level.

I had originally found an apartment elsewhere, but the deal fell through at the very last minute. I already had a plane ticket booked to London and suddenly found myself with nowhere to stay. As soon as I explained the situation to Kristen, she immediately got on it. She sent me a huge number of suitable options, was incredibly proactive, and ultimately managed to secure an apartment for me in the exact building I had been hoping to live in.

Throughout the entire process, Kristen was extremely responsive, professional, and reliable. She would always get back to my messages and calls quickly, kept me updated, and genuinely made me feel like finding the right apartment for me was a priority.

After months of dealing with different agents and agencies, nobody came close to the level of professionalism, efficiency, and care that Kristen showed. What had become an incredibly stressful situation was resolved remarkably quickly thanks to her.

I’m extremely grateful for everything Kristen did and would recommend her without hesitation to anyone looking for a property in London. An absolutely outstanding experience from start to finish.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Johns&CO for 5 years…

I have been using Johns&CO for 5 years now. This year when it came to new lettings, Candice and Federico have been very responsive, proactively follow up so everything went quite smoothly.

22 September 2026
Unprompted review

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