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John Payne Residential - Eltham Reviews 

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TrustScore 3 out of 5

3.2

Real Estate Agency
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Eltham High Street 78, SE9 1BX London, England, GB

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Company details

  1. Real Estate Agency

Written by the company

The Acorn Group (incorporating John Payne) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.

Contact info

  • Eltham High Street 78, SE9 1BX, London, England, United Kingdom

3.2

Average

TrustScore 3 out of 5

1 review

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Replied to 42% of negative reviews

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3.2

All reviews

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30 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use John Payne -cowboys

Shouldn’t really give it one as it’s a ‘non star’ in reality. Need to warn all potential landlords. DO NOT USE these agents. They take an inflated rate but are not prepared to do any work for it. They don’t communicate, they mislead you, constantly ignore concerns. As for checking the property on your behalf they say they visit and walk through but they are most definitely blindfolded when they do go in my experience. There are much better agents in the area. Please save your money and your house. Unless you are happy giving your lovely clean property over to these guys only to get it back trashed and abused then stay clear. These people are cowboys just out for quick easy money.

1 January 2026
Unprompted review
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Reply from John Payne Residential - Eltham

We’re sorry to hear you feel this way and would welcome the opportunity to understand more about your experience.

We’re unable to identify you as a landlord on our records, so we would appreciate it if you could contact us directly with your details and the property address, allowing us to investigate the concerns you’ve raised properly.

We take feedback seriously and are always happy to discuss any issues directly and work towards resolving them.

Kind regards,
John Payne Eltham

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