Purchased the Brown Bandana. Lovely product, well made however the image on the website is nothing like the actual product. On the website its a lighter brown with bright blue hues. The actual bandana... See more
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Review summary
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Reviews shaping this summary
It is nice clothing and i ordered multiple items from them. But I do have to say that the clothing is very fragile, two polos already show holes after maybe 6-7 washes. Pants still hold up great.
Company replied
First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service i... See more
Company replied
Absolutely appalling customer service I ordered a cashmere scarf for my husband for Christmas it allowed the payment to go through I paid for express shipping and it was due to be delivered today... See more
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Company details
Written by the company
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contact info
Hyllie Boulevard 40, 215 35, Malmö, Sweden
- customercare@johnhenric.com
- johnhenric.com
2.9
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unexpected Return Cost of 13€ !!!
I had a very disappointing experience with John Henric and want to warn other customers.
I bought a pair of pants that did not fit me well. When I returned them, I found out that in addition to the return shipping cost of €7, John Henric also charged me an additional fee of €6. This means I had to pay €13 just to return an ill-fitting product.
I find it absolutely unacceptable that customers have to bear such high costs for a return. This practice is outrageous and completely unfriendly to customers.
I will definitely never shop at John Henric again and advise everyone else to avoid this store as well. There are many other stores that offer better customer service and do not charge such fees.
25 May 2024
Unprompted review
Reply from John Henric
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent return.
We understand your concerns regarding the unexpected return cost. To clarify, the total return cost includes both the return shipping fee and the original shipping fee which was added to your order due to it not being eligible of free delivery. .
We are genuinely sorry to hear that this experience has impacted your perception of our brand. If there is anything we can do to assist you further or if you have any other concerns, please do not hesitate to reach out to us directly.
Regards,
John Henric Team
Yet another Chinese dropshipping…
Yet another Chinese dropshipping company, same shirts as on AliExpress etc, saw that they go for $7 including shipping LOL
Mine shirt lasted 2 full weeks✌️
Stay away and do not buy from here or from Instagram ads
19 May 2024
Unprompted review
Reply from John Henric
Dear Alex,
Thank you for taking the time to share your feedback. We are sorry to hear that you had a negative experience with your recent purchase.
At John Henric, we take great pride in the quality and design of our products. Our items are crafted with care and attention to detail, and we work closely with our suppliers to ensure high standards are maintained. We are not a dropshipping company, and our products are not sourced from AliExpress or similar platforms.
We are concerned to hear about the issue with your shirt and would like to investigate this matter further. Please contact our customer service team with your order details so we can address your concerns and provide an appropriate solution.
Regards,
John Henric Team
Awful Product Fabrication + Customer Support
I purchased one of their cotton-silk t-shirts (a $70 t-shirt, mind you) and after four wears and flat dries, a sizable hole developed in the fabric. I contacted them to let them know what happened; they said there was no way it could be a fabrication issue, couldn’t provide an exchange/refund, and instead offered me a 20% off coupon (which you can easily get by opting into their e-mail newsletter).
My favorite part? “While our initial offer of a 20% discount was meant to express our goodwill, we understand that it may not fully address your expectations.” Hilarious customer retention strategy on her part, honestly.
No staple item should ever have quality issues this early in its life cycle. They made it seem like it was somehow my fault, and cared more about shutting me up than actually keeping a customer who loves their brand otherwise. I wish I would’ve seen these reviews earlier, especially from those who also had holes develop in the clothes.
16 May 2024
Unprompted review
Reply from John Henric
Dear Royce,
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your cotton-silk t-shirt and the disappointment you felt with our customer service response.
Quality is of utmost importance to us, and we are genuinely sorry to hear that the t-shirt did not meet your expectations.
We appreciate your feedback regarding the initial response and the offered discount. Our intention was to provide a gesture of goodwill since your claim was not approved originally, but we understand that this did not adequately address your concerns. We are committed to improving our products and services and will take your feedback seriously.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our brand.
Regards,
John Henric Team
Charges additional handling fees for returns…
In addition to the return costs, the company charges processing fees (approx. €7) for returns, which is not permitted under European law (Directive 2011/83/EU).
1 May 2024
Unprompted review
Reply from John Henric
Dear Samantha/Markus,
Thank you for sharing your experience.
We are sorry that you weren't satisfied with the response and outcome of your errand. While our support agent has explained the costs for your order thoroughly, we can only refer to the emails sent with all the necessary information. And we ensure you that all of our policies and guidelines are in line with the law, as explained earlier.
Regards,
John Henric Team.
I have ordered 3 pair of Chinos and one…
I have ordered 3 pair of Chinos and one blazer. Good quality for the money, modern look, actual measure, fit great, no need to return anything. Quick delivery and good contact with support, I will definitely come back unless something go totally wrong after first wash/cleaning.
13 April 2024
Unprompted review
Reply from John Henric
Dear Mladen,
Thank you for leaving a nice review.
We are so glad that you enjoy our products and that you liked it. We are so grateful that you took your time and left the review and will forward this feedback to the right department.
Regards,
John Henric Team
Don't even give them your contact info!
Shopped there a while ago. I still recieve all their damn junk mail, both texts and email. Had to resort to reporting them as spam because their unsubscribe doesn't do anything. On texts I guess I be getting that for the rest of my damn life.
Never shopping there again in my life.
5 May 2024
Unprompted review
Reply from John Henric
Dear Lasse,
Thank you for taking the time and share your feedback.
We are very sorry that the unsubscribing haven't been successful. Our customer service team would love to help you unsubscribe. Feel free to contact them at customercare@johnhenric.com, and they will assist you further with this.
Regards,
John Henric Team
No products, useless support and customer care
I do not recommend. 1 week without information about the status of the package (tracking code showing the same status - package not taken by ups). After that I contacted support. They told me to wait and contact them after 5 days if product won't be delivered (pushing responsibility to the client). At least I had initialized a refund.
15 April 2024
Unprompted review
Reply from John Henric
Hi Sebastian,
Thank you for taking the time and leaving us a review.
I've taken a closer look at your case and can see that you have a on going investigation and errand with one of our employees.
We are sorry that this has happened and will continue to assist you the best we can.
Regards,
Sebastian.
Terrible Website
I love the cloths. The website is dreadful, just cancelled a £600 order because it’s so unwieldy.
14 February 2024
Unprompted review
Reply from John Henric
Dear Mike,
Thank you for your review.
We are sorry to hear of the issues.
We are very grateful you have taken the time to provide your feedback. Your experience have been passed on to the correct department and we are going to look into it internally.
If you ever need any help please contact customercare@johnhenric.com and they will take good care of you!
Regards,
John Henric Team
I ordered a coat from John henric,when…
I ordered a coat from John henric,when I received it (a woolen type coat) it was so badly creased, I had to take it to the dry cleaners to have it cleaned professionally to get the creases removed. When I reported this to the company they asked for photos, I explained as I wanted to wear it I had already taken it to the cleaners, they were not interested. A woollen coat in a small box was obviously going to be severely creased. So I found myself £15.00 out of pocket. Not impressed at all having bought several items online from many companies this has never ever occurred before, I am appalled.
12 February 2024
Unprompted review
Reply from John Henric
Dear Wilfred,
Thank you for letting us know!
We are very sorry to hear about your experience.
We've taken a look into your case and can see that our customer service agent has sent an email to you 2 days ago asking for pictures of the product so that they can offer a fair compensation for the troubles.
We always aim to have satisfied customers and therefore we would appreciate if you got back to our agent as soon as possible.
Regards,
John Henric Team
Accessories Price / Quality is a steal.
1 December 2023
Unprompted review
Reply from John Henric
Dear Wadii,
Thank you for your kind feedback.
We appreciate that you enjoy our products.
We always aim to offer good quality products, to affordable prices. That is what we call affordable luxury.
Regards,
John Henric Team
Terrible quality
Terrible quality, keeps sending advertising text’s after unsubscribing 20 times.
25 December 2023
Unprompted review
Reply from John Henric
Dear Peter,
We are very sorry to hear that.
If you experience any problems with unsubscribing, please don't hesitate to contact our customer service team at customercare@johnhenric.com and they would be glad to help you.
Regards,
John Henric Team
Poor quality,Alibaba products repackaged with Henric branding
Do not purchase from their website as quality on pictures look way better than what you will receive.Alibaba products repackaged with their branding but charged 20x more than Alibaba prices.Never again
22 December 2023
Unprompted review
Reply from John Henric
Dear Gavrilo,
We are very sorry to hear about this.
If you experience any troubles with our products, please don't hesitate to reach out to our customercare@johnhenric.com.
Our customer service team would be glad to help you in any way they can!
Regards,
John Henric Team
Fine
I ordered a tie within the EU. Fast delivery, nice product. I’m perfectly happy. Detailed returns instructions attached, if needed
27 November 2023
Unprompted review
Reply from John Henric
Dear Rainer,
Thank you for your kind words.
We are so happy that you had a great experience from us and our deliveries. We are grateful that you shared your experience with us and hope that you order from us soon again.
Regards,
John Henric Team
Awful awful returns process
Awful awful returns process, will not be purchasing from this company again in future.
17 November 2023
Unprompted review
Reply from John Henric
Dear Lawrence,
Thank you for letting us know about your experience.
We are sorry to hear that you've experienced troubles with our return process. If you need any help, please don't hesitate to contact us at customercare@johnhenric.com so that we can help you further!
Have a lovely day!
Regards,
John Henric Team
Very poor quality
The quality at first glance is solid. After the first hand wash, a hole appeared on the back. Hand washing was just soaking in warm water for 15 minutes. The same thing happened with two merino products from John Henric shop - 2 times wearing for 2x79EUR - nice job.
I also had a bad experience with delivery (2 or 3 times). This is not directly John Henric's fault, but they could take cases more seriously, not just a written "sorry" from a support bot.
2 October 2023
Unprompted review
Reply from John Henric
Hello Klemen,
Thank you for your review.
I'm sorry to hear about this inconvenience and we are very grateful that you share your experience. customercare@johnhenric.com would be happy help you further with this situation, so feel free to contact them per email. Also, we don't use support bots to answer customers errands.
Regards,
John Henric Team
Like many people I received the suit I…
Like many people I received the suit I ordered only to realise it was made from the cheapest fabric ever, with a boxy and terrible cut that looked nothing like the photos. Cost me AUD 50 (~ 30 €) to return to Sweden but the parcel has not been accepted and has not been returned either, so I have lost the scam purchase amount plus another $50. Avoid at all costs.
3 October 2023
Unprompted review
Reply from John Henric
Dear Rory,
Thank you for letting us know.
We are very sorry to hear that you're disappointed. All information regarding our returnpolicy can be found on our website at all times. Regarding your return we urge you to contact our customercare@johnhenric.com if you need further help.
Regards,
John Henric Team
I had to pay for $50 import fees to…
I had to pay for $50 import fees to Canada (if you do not read fine print you won’t know it), for a blazer I paid $89 only to find it is cheap material more like a shirt then a blazer. There is no review they let you to add for the product and also block you from giving bad reviews on Instagram. If I return, I have to pay $10 tax and when I add taxes I already paid =$60 out of a product value of $89 that is not what you expect at all. I don’t believe the great reviews they have for this advertised on their website.
21 September 2023
Unprompted review
Reply from John Henric
Dear Denise,
Thank you for your review and feedback.
We have written on our Canadian website, both under https://johnhenric.com/ca/delivery-details and also in check-out that there could be VAT and customs duties which we don't include in our prize. We've given this information to let our customers know before going through with a order. All the necessary information regarding return and delivery can be found on our website and we are sorry if you've missed it. We will take your feedback with us.
Regards,
John Henric Team
Scam Returns
Scam! Avoid!
They don't accept returns. It cost me £15 to send it to Sweden from UK. They didn't accept the delivery but I haven't received the parcel back. So I'm now out the purchase price, return cost, and the product.
15 August 2023
Unprompted review
Reply from John Henric
Dear Mark,
We are very sorry to hear this.
Please reach out to our customerservice team at customercare@johnhenric.com and they will help you further with this.
Never received my purchase
Never received my purchase. Seems that they or UPS lost the package. Their initial reaction was to offer a refund which I’m now waiting for. I strongly suggest to avoid them. Not worth the effort.
1 August 2023
Unprompted review
Reply from John Henric
Dear Timo,
Thank you for your rating.
We are very sorry to hear your disappointment.
We always try to offer our customers our best service and it is very unfortunate that your package was lost by UPS. You should have received your full refund by now.
Please get back to us at customercare@johnhenric.com if you have any questions and we will help you further!
PLEASE READ BEFORE PUCHASING
PLEASE READ BEFORE PUCHASING. I am now 2 months without my money back and no items of clothing. Awful communication. All they do is tell me to keep checking. How they can conduct a business like this I have no idea. It’s a crime! DO NO USE!
17 June 2023
Unprompted review
Reply from John Henric
Dear Andrew,
Thank you for your feedback.
We are very sorry about the inconvenience and that you package was lost while shipping. We issued a full refund for the package back in July. We always try to offer our best service and are very sorry that this has happened to you.
If you have any questions please contact our customercare@johnhenric.com so that we can help you further.
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