I collected my Motability car yesterday and was helped enormously by Samuel Ryan-Holmes. I was shown how everything worked in great detail although with technology as it is, I am sure I have already f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all pleasant and make you feel relaxed and all your queries are answered professionally. A big shout out to Alex Reid at Lowestoft who is the Motability advisor, who made us feel relaxed... See more
Company replied
Having had such a good experience when we got our last car, we had no hesitation in returning for our new one. Matthew Naylor was friendly and helpful as always and made us feel at home. He kept us in... See more
Company replied
Five stars for everything, outstanding personal service from Ryan Goldsmith, he is a really genuine person and not like a typical dealer and we saw a lot in our car hunt. It helps obviously when you... See more
Company replied
Company details
Written by the company
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Written by the company
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Head Office: Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
John Grose Ford dealer
Been coming to John Grose since it opened way back.
Being a Ford Employee we have to get out of Essex to get a decent deal and for a 50min drive, John Grose is the place to go to.
Not just the Ipswich branch, Woodford is excellent as well.
22 November 2025
Reply from John Grose Group
Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Visited to purchase a Jaecoo and…
Visited to purchase a Jaecoo and received outstanding customer service from Luca. He was patient and thorough, ensuring I felt comfortable throughout the process. Just a small suggestion: keep customers informed about their vehicle orders.
25 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
The best Ford Dealers any where.
Not many good Ford car dealers left,but the staff at John Grose are the best. Always helpful and spend time talking to you. It makes buying a car that much better,and Terry is out standing Tom Hassell
18 December 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
A great service from Matt Naylor
A great service from Matt Naylor, who kept me updated the whole way and made the process as smooth and stress-free as possible. Would definitely recommend!
20 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Pleasant
Went to buy Jaecoo. Very efficient and pleasant customer service by Luca. Took his time to help and I never felt rushed.
Only a little advice, keep the customers in loop about the vehicle order.
18 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
We needed to replace our car because …
We needed to replace our car because my wife has become wheelchair bound,we saw a wav car at John Grose so contacted them and spoke to Nikki who bought the car to our home for a viewing and test drive. We decided that it was what we needed so Nikki arranged everything from part ex our old car to the purchase of new car in 3 days, great service from Nikki and her team at John Grose would recommend them.Thankyou.
17 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to Nikki. Best wishes, John Grose Customer Service.
Great experience
Great experience, Ryan helped us so much find the perfect car, Great service!
17 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Great car the J7
Great car the J7, but let down slightly by no interior mats, quite unbelievable really if you want to take on the world to a better customer satisfaction level. Luckily car, price and financing deal were great.
17 November 2025
Reply from John Grose Group
Good Afternoon. Thank-you for taking the time to let us know how we did, we really appreciate your feedback. If you require any further assistance, please give us a call. We're always happy to help. Best wishes, John Grose Customer Service.
Excellent customer services
1 September 2025
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
As we have come to expect,a friendly…
As we have come to expect,a friendly and professional approach,so we know or order has been placed in good hands.
1 November 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. Best wishes, John Grose Customer Service.
Never been let down.
I have used john grose several time over the last 10 years now, and never had a bad experience.
Alex has looked after all of my purchases since 2018, and he is very friendly, and tries his best to find time for you, and help find ypu what is rigjt for your needs.
28 October 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
I have got to know the team at Ipswich…
I have got to know the team at Ipswich very well and can only admire their friendly professional and efficient approach .
11 December 2025
Reply from John Grose Group
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Reply from John Grose Group
Good Morning. Thank you for taking the time to leave us this brilliant 5 star review! We are glad to hear that you had a fantastic handover with us at John Grose. Best wishes, John Grose Customer Service.
Great team
From start to finish the whole team were great in particular Alex in sales. He was friendly and professional plus understood my needs and limits and got me a deal I was happy with. He was in contact all the way through from first contact to delivery and since. A pleasure to deal with him.
22 October 2025
Reply from John Grose Group
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Very good customer support
I am very happy with the electric car I bought and the deal which was on offer, but I want mention the exceptional help I got. Because insurance companies will not insure people over 84, and I am well over that limit, I could not test drive the car until I had bought it and insured it myself. When I came to pick it up I was given a very comprehensive driving lesson of about half an hour. This made me very confident as I drove the car the approx 8 miles back home in heavy traffic.
24 October 2025
Reply from John Grose Group
Good Morning. Thank you for your recent 5-star review and positive feedback. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Excellent customer service from start…
Excellent customer service from start to finish always kept updated about my car.
27 October 2025
Reply from John Grose Group
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Jack was excellent and very helpful
Jack was excellent and very helpful. Highly recommend.
21 October 2025
Reply from John Grose Group
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
Helpful & experienced people
Went to John Grose in Ipswich with a busted key fob from my Citroen C5.
Helpful interaction with the Citroen team who suggested the best people to help were the parts department of the John Grose Ford organisation, across the car park.
After an initial puzzled response the Ford parts guys fixed my Citroen key fob in about 5 minutes.
Great result & happy customer.
Well done John Grose Ipswich Citroen & Ford.
6 December 2025
Unprompted review
Reply from John Grose Group
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
I've just taken delivery of my new car
I've just taken delivery of my new car, the customer service from Terry and his team was second to none, they made the process from purchase to delivery seamless, I can recommend them if you are looking to change your car, I will definitely be using them again
2 December 2025
Unprompted review
Reply from John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Terry. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.