They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... See more
Company replied
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
Company replied
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish I’d read the reviews before…
Wish I’d read the reviews before buying: lots of people seem to have been scammed one way or another. My order jbc-82841 contained an empty product box! I have a picture but can’t upload here!
Would have given them a chance to respond - and then I read the reviews on here….likely no point.
Really disappointed.
PostScript: In response to you asking me to contact you - I messaged you on Saturday. No response.
Response to you saying nothing received:
Jbc - 82841: Email sent Saturday: An empty box was delivered to me!!!!!
Picture
Please fix this.
And I’ve had No response yet.
Have you not been open today then? It’s Monday!
29 March 2025
Unprompted review
Reply from John Bell & Croyden
Hello Mrs. B,
We are sorry to hear about your experience, but we're also a bit surprised, as it seems you haven't reached out to us for assistance. We take customer satisfaction seriously and would have been more than willing to help resolve the issue if given the chance.
Please contact us on jbc@johnbellcroyden.co.uk so we can look into this for you. We're here to help - if you let us.
We are unable to find any communication from you in our inbox. Additionally, and as mentioned on our website, the customer experience team operates Mon-Fri and replies may take up to 2 working days.
Kind regards,
Soraia
Customer Experience Team
Disappointing Service and Lack of Professionalism from Staff
I have been a loyal customer of JBC for two years, but after my recent experiences, I no longer feel comfortable returning.
On two separate visits, I encountered a staff member named Nina, whose attitude was both condescending and dismissive. During my first visit, I arrived 10 minutes before closing to collect a prescription sent by my private GP through Signature RX. Despite being polite and understanding of the timing, I was met with unnecessary hostility.
When I returned the following day to collect the same prescription, the experience was even worse. Nina once again spoke to me in a condescending manner and incorrectly insisted that the service used by my GP was part of the NHS, despite my clarification. Nina’s tone was patronising, and she insisted on my full name, surname, and date of birth in a way that felt belittling. Her behavior left me feeling embarrassed and disrespected on both occasions.
It’s disappointing that such poor customer service can overshadow an otherwise good establishment. Unfortunately, after these experiences, I will not be returning. I hope management takes steps to ensure that all customers are treated with respect and professionalism moving forward.
23 March 2025
Unprompted review
Ordering was made very easy with a…Goldfaden MD Face Wash & Eye Cream
Ordering was made very easy with a great selection to choose from. The items ordered came very quickly. The staff at the shop were extremely helpful and made the experience very easy. Excellent service all round.
25 February 2025
Reply from John Bell & Croyden
Dear Customer,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Easy to order and delivery no problem
24 February 2025
Reply from John Bell & Croyden
Dear Anne,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Dr Smith,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Excellent product selection & great service
Excellent product selection and great service.
24 February 2025
Reply from John Bell & Croyden
Dear Elizabeth,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Customer Service Blackhole
Customer service is terrible. The phone number we are given just rings for ages and then cuts off. Emails and chats are not responded to in a timely manner. Yet they have time to post on Instagram. My reason for trying to contact them is that I paid for an expedited shipping but have not received my order in the time expected. The package is not moving at all despite having a tracking number and I have not been informed of delays. It has sat in some JBC location for over 1.5 days now without being handed over to an otherwise very reliable courier service. I normally wouldn't post a review in the middle of a transaction, but their customer support is non-existent.
21 February 2025
Unprompted review
Reply from John Bell & Croyden
Hello Suzy,
We are sorry to hear about your experience. The Customer Experience team operates Monday to Friday, and response times can take up to 48h (working days), as stated in our 'Contact Us' page.
Please note that our Instagram account is managed separately and is not handled by customer service. Additionally, our phone lines are currently experiencing issues, and we are working to resolve them as soon as possible.
Regarding your order, we understand the frustration caused by the delay. We are happy to refund your express delivery fee, so please reach out to us on jbc@johnbellcroyden.co.uk with your order details, and we will process this for you as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Soraia
Customer Experience Team
Non-existent Customer Service
I forgot to collect my prescription and wanted to ring the company in Wigmore Street. The phone just rings and rings then cuts out. I then tried online CHAT AND INPUT MY DETAILS AND CLICKED CHAT AND NOTHING. I then went to their website and clicked on Customer Service to be directed to a form to complete which then invited Chat and when I clicked on Start CHAT - and I don’t have to tell you the answer as I’m sure you are all aware by now. John Bell & Croydon ‘s customer Service does not seem to have pulled itself out of the dark ages where the company first began. It certainly does not inspire brand loyalty and this Chemist would be my last goto
18 February 2025
Unprompted review
Reply from John Bell & Croyden
Hello Linda,
We're sorry to hear about your experience.
Please note that our phone lines are currently experiencing issues, and we are working to resolve them as soon as possible.
We understand your frustration and would like to assist you further. Please reach out to us on jbc@johnbellcroyden.co.uk and we will do our best to help.
Thank you for your patience and understanding.
Kind regards,
Soraia
Customer Experience Team
Very happy with this purchase
Very happy with this purchase. Reasonable price, promptly delivered. Thank you.
28 January 2025
Reply from John Bell & Croyden
Dear Elaine,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Delivery reasonably quick and item well…
Delivery reasonably quick and item well packaged, thank you. Was able to use a discount code for an expensive item so will reorder from this company if I'm able to receive a code for my next purchase.
27 January 2025
Reply from John Bell & Croyden
Dear Anon,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Very good & on time
27 January 2025
Reply from John Bell & Croyden
Dear Mariam,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Excellent service,
Excellent service,
Such a lovely friendly company with efficient delivery service
27 January 2025
Reply from John Bell & Croyden
Dear Eleanor,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Easy to use app with plenty of choice
2 January 2025
Quick delivery and excellent value for money
Delivery was quick. The company gave me an immediate refund on something which wasn’t available. Also, their prices are really good.
30 December 2024
Reply from John Bell & Croyden
Dear Rebecca,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear liam,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with your product and with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Janet,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with your product and with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Excellent
So easy to order, very quick delivery especially at Christmas. Beautifully packaged. Thank you
30 December 2024
Reply from John Bell & Croyden
Dear Mrs allan,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Alan,
Thank you for your feedback! We're really glad to hear that you're happy with your order.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Everything went well.
Access to a product no longer easily accessible in the UK, easy to order on line, very fast and free delivery. Bit expensive but a happy customer.
27 December 2024
Reply from John Bell & Croyden
Dear Tom,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with the service.
We know pricing can be a bit high at times, but we do our best to make sure it's worth it with quality products and quick delivery. It's great to know you're satisfied.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Great products and great sale
Love their twice yearly 20% off sale. Great time to stock up and their great range of products
24 November 2024
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