Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.
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See what reviewers are saying
I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more
Company replied
Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.
Company replied
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.4
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Ordered 3 items
Ordered 3 items, they cancelled two and then third one arrived wrong. When emailed about incorrect item got no rest
25 October 2023
Reply from John Bell & Croyden
Dear, Katarzyna
We apologize for the inconvenience, as per our terms and conditions, are products are subject to availability, please send us an email at jbc@johnbellcroyden.co.uk, where we can look into this further.
Kind regards
Reply from John Bell & Croyden
Dear, Suzanne
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Disgraceful
I ordered from their website and the following day(!) received an email from them saying that they had 'voided my order' because the item I ordered was not in stock. They said (in writing) that they'd refund my money. They have not, to date, done so.
I emailed a complaint via their website. Their reply came through at least 2 days later, and this time they blamed problems with their systems, and again assured me they would refund my money and asked me to wait 3 to 5 business days. I thought that was irritating, but fair enough.
Well, guess what? Still no refund. Reading some of the reviews from people who've gone in to the physical store, I assume this company does actually exist and that they're not scammers, but the online ordering system seems to be so incompetent that it's almost a joke.
Except that it's not funny.
The total lack of professionalism and respect shown by this company to me is unacceptable
To put it plainly, I have been mugged off.
I would advise spending your hard-earned money elsewhere. And I can see I'm not the only one offering this advice!
I'll be contacting the Ombudsman today.
24 September 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Dee
We apologize for the inconvenience, as per our terms and conditions, are products are subject to availability, please send us an email at jbc@johnbellcroyden.co.uk, where we can look into this further.
Kind regards
Prompt service
25 September 2023
Reply from John Bell & Croyden
Dear, Malcolm
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Fantastic all round service
Fast speedy delivery, great communication, beautifully packaged and a great price for my goods, what more could anyone ask for , well done , 10/10, would most certainly recommend this company.
25 September 2023
Reply from John Bell & Croyden
Dear, Carole
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Collagen facial products.
Collagen facial products are high quality. Hydration is excellent and skin feels elastic. So glad you have these products in your range, again.
26 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear Lee
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Feliciano
Customer Experience Team
Great Service, Fabulous Products Ranges
This is my second time of dealing with John Bell & Croydon and I can definitely say that their service is absolutely brilliant. My products arrived sooner than expected and extremely well packaged. They offer a variety of beautiful beauty brands as well as pharmacy items so definitely worth checking them out.
21 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear Naz
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Amanta P
Customer Experience Team
Speedy service
Speedy service. Well packaged items and courteous service. Many thanks
30 June 2023
Unprompted review
Reply from John Bell & Croyden
Dear Michelle,
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Feliciano
Prompt reliable service
I am very pleased to have been able to obtain the support hose which my own pharmacy had difficulty obtaining. The items were promptly delivered and at a fair price. This experience has saved me unnecessary anxiety. Mrs R. Bishop
11 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Rosa
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Prompt delivery excellent service
25 July 2023
Reply from John Bell & Croyden
Dear, Mr Caddick
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Prompt delivery
24 July 2023
Reply from John Bell & Croyden
Dear, Susan
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Excellent service and a great range of…
Excellent service and a great range of products.
18 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear, K Lewis
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Good quality
They have good quality products and a very good costumer service. Have been buying there for a long time and would recommend it.
27 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Beatrice
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Quick professional faultless service…
Quick professional faultless service highly recommended.
18 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Chris Bowen
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Very pleased with my purchase
Very pleased with my purchase, great customer service. Will definitely be ordering again 😄
5 July 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Shayne
Thank you so much for your lovely review! We would like to thank you by offering you 10% off of your next order, please email us at jbc@johnbellcroyden.co.uk so we can do this for you.
Kind regards
Charley-Louise
Shame Shame Shame!!!
Shame Shame Shame!!!! Shame on a company that hired staff that are ignorant and incompetent!!!! They send me someone else’s items right before my travels. They had the audacity to ask me to return first and show them the proof of return to be able to get my items!!!! All they are good at is a fake apology that is worth less when they are the ones who are in the wrong! I as the customer have to do their job to be able to get what I need. ADVICE: Try to avoid at all costs! Order your products from other places they were a good company in the past but they are the worst place to shop right now! Just have a look at other reviews and you will see! you will see that every single person working there are not interested in anything to do with the customer and they have zero knowledge of the products that they have on the shop floor!
22 July 2023
Unprompted review
Reply from John Bell & Croyden
Hi Amir,
thanks for coming in to rectify this issue, hope you have a better experience next time if/when shopping with us, hope you enjoy the products and get the chance to relax on your holiday.
all the best.
Great company to deal with
Great company to deal with. Easy to use site, great products, rapid dispatch and really carefully packed. I would definitely use them again.
12 July 2023
Unprompted review
Reply from John Bell & Croyden
Hi,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
What's not to like!
Easy navigation on website, quick acknowledgement and ontime delivery. Easier than some larger competitors.
13 July 2023
Unprompted review
Reply from John Bell & Croyden
Hi Graham,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
Was my first purchase with this…
Was my first purchase with this company, goods arrived promptly and well packed, will certainly be ordering from them again, shall also recommend to my friends
6 July 2023
Unprompted review
Reply from John Bell & Croyden
Hey Trudi,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
Excellent price and quick delivery
Excellent price and quick delivery.
Communication throughout, clear and accurate.
6 July 2023
Unprompted review
Reply from John Bell & Croyden
Hi Jack Jameson,
Thank you so much for your lovely review and being a valued customer, we would like to offer you 10% off of your next order with us, if you could email us at jbc@johnbellcroyden.co.uk to claim this.
Have a great day!
Kind regards
Feliciano
Customer Experience Team
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