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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. People frequently described the staff as unhelpful, rude, and difficult to communicate with during appointments. Consumers expressed deep frustration regarding poor customer service, long waiting times, and unreturned messages. Many felt that the institution offered little practical help with job hunting or career training. The minority of people were satisfied with their overall interactions, mentioning that certain advisors provided friendly, professional, and efficient assistance. Some reviewers also found specific staff members to be very welcoming, patient, and genuinely helpful during their scheduled visits. These positive experiences showed that a few visitors received prompt support and useful guidance through the process.

What people talk about most

Staff

Consumers find staff to be negative, reporting a general lack of care, incompetence, and poor treatment from... See more

Service

Clients share negative opinions on service, consistently reporting a lack of practical assistance and an... See more

Customer service

Customers consistently express deep frustration and dissatisfaction regarding customer service, citing... See more

Claim

Reviewers highlight deep frustration with the claim process, reporting that claims are repeatedly cancelled... See more

Response time

People report frustrating experiences with response times, consistently highlighting a lack of communication... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The job centre are so unhelpful. Boyfriend has been out of work for 1.5 years and they’ve done nothing to help him to get a job. I’ve no idea why they are called a job centre. When he asks to be sent... See more

Rated 2 out of 5 stars

Kevin Dyer, my good friend from many moons ago, we both live in recluse, we need our money and we need it bad, on a better note, the security are friendly and offered us a cigarette.

Rated 1 out of 5 stars

Had an appointment at Woodhouse jobcentre plus with Linda Brean during the appointment she did ask me what sort of work I was interested in. I replied I find furniture restoration interesting I asked... See more

Rated 1 out of 5 stars

I’ve been made redundant after 12 years in a well-paid job. I was in the Higher Rate tax bracket too, so for the last 12 years have paid significantly large amounts of tax. An evil cowbag at Reading J... See more


Company details

  1. Software Company
  2. Recruitment Service

Information provided by various external sources

GOV.UK - The place to find government services and information - Simpler, clearer, faster


Contact info

1.7

Bad

TrustScore 1.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(120)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The jobcentre say they help find a job…

The jobcentre say they help find a job and stay in it but that's not true when u get a job they don't help don't find a job stay on uc get a free ride I got my self a job but I don't get paid Intel the 08 of next month when I want to as for bus fair to get there they said they can't help lol not good now I have no job so I'm staying on uc

12 August 2024
Unprompted review
Rated 1 out of 5 stars

BUXTON BULLDOG !

So pleased to hear of all your complaints, was beginning to feel lonely :-))
I recently visited JCP Buxton SK17 & was spoken to like a piece of DOG DIRT by an old bag called Ang (blondish, 70's, walking stick, masculine). She 'told' me to remove my cap as I was in a government building. Sceptical of this invisible 'policy', I calmly but politely refused stating that I would willingly remove my face mask.
Her attitude was offensive & disgusting throughout my brief 'interview'.
I was surprised & stunned that she spoke to me like a piece of DOG DIRT & subsequently complained to the manager - "WHAT A NASTY PIECE OF WORK" I said.
After sharing this experience with a few peeps the consensus appears to be "VICTIMISATION" due to race - I'm Afro Caribbean :-((
How unfortunate that someone with such a dark, deformed character was able to slip through the recruitment process & into the front line.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

One specifically for Wakefield job…

One specifically for Wakefield job center "Anthony". Seems this clown only knows how to insult new claimants. Took the mick out of my name and surname moments after meeting him. Claimed i wasn't due in stated "nope, you are wrong", only to look a mug when the system proved me right.

I guess when you have no life you resort to belittlement using your position.

Front of house staff were very friendly and polite, shame the unprofessional scroat above ruins it for the place.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to a Mr Kuchwala

Spoke to a Mr Kuchwala very helpful indeed would have been totally lost without his guidance on how to complete forms on line. He showed great patience diligence and most of all was exceptional kind . Would also like to give Abdul a mention too who also showed great professionalism.

3 May 2024
Unprompted review
Rated 1 out of 5 stars

The system is unfit for purpose!

The system is unfit for purpose!
Too complicated and impossible for any lay person to navigate.
I find my self employed after 27 years of working and I can’t even get to speak to someone regarding benefits.

This country is broken!!!!!

8 April 2024
Unprompted review
Rated 1 out of 5 stars

JCP - Not very impressed

I'm a mid- to senior level manager who has had some time out of work after being let go. Now returning to work. The person I spoke with during my telephone interview with JCP had no clue about my line of work or experience. At one point I was told "you'll have to start at the bottom and work your way up". I get the impression that they are not used to working with more senior blue collar job seekers.

I've been told when we have F2F meetings I'll need to prove my job seeking activity by showing applications on my smartphone. That's not practical since I apply to Corporates via their own platforms as well as via LinkedIn. I have a comprehensive Excel document which details my weekly applications but I was rather rudely told by the 'advisor' that they didn't want me to send them information via email.

I know that the private sector is behind the curve with respect to their digital transformation strategy, but I didn't realise by how much.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Job centre minus

Do not really help you find jobs, work or opportunities to further yourself. Been dealing with these people after a stint of unemployment, since I have found myself several jobs. No replies to 80% of my inquiries! Good luck to anyone wanting to go onto university or find similar opportunities I doubt your will find any help here in that area. Thankful for the benefits I get to get by but other then that this has been anything then a job centre plus. More like a job centre minus

One good thing about this organisation is the website for finding information and how it is formatted to make it easy to navigate to find things of use. Like HMRC and the DVLA!

However like I have mentioned this profile is not even claimed and I am writing a review of the job centre and I have not been able to find that specific agency

21 November 2023
Unprompted review
Rated 1 out of 5 stars

Zero stars for Job Centre Wakefield

Zero stars for Job Centre Wakefield. They are NOT helping people to find work. They do NOT care about you in any meaningful way! They waste your nerves and time! Why this institution exists is a mystery!

31 March 2023
Unprompted review
Show reviews in all languages. (120 reviews)

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