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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer service teams and automated chatbot responses that completely failed to resolve their ongoing issues or provide clear updates. Buyers experienced severe delivery delays, with numerous orders arriving very late, missing items completely, or failing to arrive at their destinations at all. Some reviewers were not happy with the poor product quality, noting that groceries and items frequently arrived damaged, expired, or completely incorrect. A few other people also felt that obtaining monetary refunds or successfully canceling problematic orders was extremely difficult after experiencing these frustrating daily service failures.

What people talk about most

Order

Reviewers highlight deep frustration regarding order processing, reporting severe delivery delays, missing or... See more

Product

Reviewers mention negative feedback about product quality and fulfillment, noting that items arrive damaged,... See more

Delivery service

Customers reported significant frustration with delivery service, experiencing severe delays, missed ETAs,... See more

Service

People report negative experiences with service, highlighting unfulfilled orders, delayed installations, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

IThe delivery person dropped the items at gate and left. Immediately when we checked few items were missing. We tried to call the delivery agent, The number was not working.Raised complaints calling... See more

Rated 1 out of 5 stars

Don’t buy anything from jiomart chip quality product selling. I have ordered rice 10 kg it completely packed product inside after opening it’s full of bugs insect no any response from jiomart custome... See more

Rated 1 out of 5 stars

I have had very bad experience with the jiomart app multiple times. many times they send the wrong order or incomplete order. Inspite of multiple calls and complaints the issue is never resolved... See more

Rated 1 out of 5 stars

Didn't Dileverd my Order ,when I Tried to connect Jiomart Agent they just don't connect any call !! After tracking Order app Showcase It's Dileverd and If We request to refund, app Don't Refund amount... See more


1.1

Bad

TrustScore 1 out of 5

442 reviews

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1-star

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1.1

All reviews

(442)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

Shopping with Jiomart is painful, costing you time, patience with delivery disasters. It's a game of Refunds & Reorders”

Shopping with Jiomart is a painful experience. You may get lucrative discounts, but the real challenge begins after you've placed the order. There’s no guarantee that the product for which you've even made the payment, will reach you on time, more worse is that it will even reach you at all. After waiting for more than a week, you may suddenly be informed that the order has been “returned”. Now if you really require the product still, you've to reorder the product. This means another cycle of waiting for 7–8 days, and tracking the refund for the previous order is another added task. The entire process of a convenient shopping experience turns out into a frustrating test of patience.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

1 star is too much

1 star is too much. There must be a no start policy too. I ordered the gus didn't deliver anything showed it as delivered it's been week since that happened but no refund nothing worst service Swiggy is better than you atleast those guys take responsibility

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Useless organisation, Poor customer experience, damaged products

Useless organisation. They do not have products in stock , yet take money from buyers and then do not deliver. Refind happens after many days. Poor packaging. All things are dumped inside one plastic bag - frozen, dry milk , vegetables . No separate freezer box, nothing. All items are being received in damaged condition .bto get a refund is extremely painful and time consuming. AVOID JIOMART at all costs

18 September 2025
Unprompted review
Rated 1 out of 5 stars

I have placed and ordered and paid the…

I have placed an ordered and paid the amount through upi and after paying the order was not shown in the order section and the amount is deducted. While to try to contact customer service even waiting for 10 minutes in hold there was no connection to talk with customer service.worst response . never ever order again

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Every time when I booked the order the…

Every time when I booked the order the product will be missing in package and if I called they will not resolve any problem …they always keep asking upload the image 2-4 every time you called even after uploaded and they will close without solving it by asking again 3-4 images …this is worst don’t book in jio mart better use d mart

8 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some products from jiomart…

I ordered some products from jiomart but some items are missing even the sales person taking full order payment now when I called to the helpline they ignored my calls. this is the way to talk or ignore your customer I will share this review in every social media platform
The jiomart is thieves and they rob the customers payment and groceries

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

As a first time user, i didn't know or expect them to deliver my orders at light speed !!! 😮 They called me as soon as I placed my order and reached within 30 minutes. And both of them were so well mannered that I was lost in words😩 Looking forward to shop every little bit of my needs from Jiomart from today onwards❤️

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Expired and bad quality stock

Time and again the reliance jio mart sending the online order stock expired and in good quality and inspite of all thank customer support no response of queries such a pathetic site

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Very bad service.

Very bad service.
Impolite delivery boy.
Rude behaviour with the customer.
Not delivering on time.
🤮🤮🤮😡😡😡🤬🤬🤬🤬🤬🤬🤬

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Jio mart is given scheme but…

Jio mart is given attractive scheme but after receiving the payment maximum time they cancelled their order and after 4to 7 days they refund the same amount this is very bad practice.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

jitne Bade company utni gandi bakwas…

jitne Bade company utni gandi bakwas service Maine Ek order place Kiya 165 ke around vah bhi aap vah bhi deliver nahin kar pa rahe ho aur application aapki Itni gandi hai ki usmein cancel ka option hai hi Nahin aur aapke customer care ke pass call karo to vah Kahate Hamare Hath Mein Kuchh Nahin Hai Aapka 4 ghante 5 ghante Mein deliver ho jata hai Nahin hota hai to aapko agale Din Ham deliver kar Payenge aur deliver Nahin bhi hota hai to Aapka Jo amount Hai vah 5 se 6 din ke around aapke account mein a Jaega Itni bakwas company aapki isase behtar hai main zepto ya blanket kar Leta Ambani Ji ko bolo jio mart band kar de experience hai Shayad Uske bad Tumhen Kabhi chalaunga Bhi Nahin Hai Na aapke application bhi bekar aur aapke service bhi bekar thank u so Mach aap Paisa Rakho 165 Hai

1 September 2025
Unprompted review

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