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Review summary

Created with AI, based on recent reviews

Looking at 460 reviews, most reviewers were let down by their experience overall. Customers frequently report terrible network connectivity, describing extremely slow speeds that fall far below what was promised and connections that fail during bad weather conditions. Many users experience persistent internet outages and unstable broadband service that severely disrupts their daily remote work and online activities. Some people were dissatisfied with the customer care team, noting that support representatives consistently fail to answer calls, provide unhelpful replies, or properly address ongoing complaints. Consumers also highlighted that assigned service technicians rarely show up for scheduled appointments, leaving frustrated individuals waiting for days without receiving any meaningful resolution.

What people talk about most

Service

Consumers express deep dissatisfaction with the poor service, frequently reporting severe internet speed... See more

Customer service

Reviewers express deep dissatisfaction regarding customer service, highlighting that support representatives... See more

Website

Reviewers highlight negative aspects of website performance, expressing widespread frustration with extremely... See more

Staff

Clients share profound dissatisfaction with staff, highlighting that support representatives and technicians... See more

Response time

Customers had negative experiences with response time, reporting endless waiting and an inability to reach... See more

Reviews shaping this summary

Rated 1 out of 5 stars

this is the weast sim i use its sells saying true 5g and its not working at least in 3g speed for what dam you are saying truu🤮5g i complante customer care somany times buy there is no message back... See more

Rated 1 out of 5 stars

Lo jio network firse hug dia, It's my third time weighting the experience review today i again face the network problem and I have seen many times whenever it's started rain or bad wheather jios... See more

Rated 1 out of 5 stars

Jio sim ho ya jio air fiber dono ki service bahot hi jyada ghatiya h total waste of money so agar Paisa barbad nahi karna chahte to switch to another service providers.or customer care to usse bhi jya... See more

Rated 1 out of 5 stars

Worst ever. Recently ported from airtel to jio. But that's the worst decision i have ever made in my life. I m not even getting a 4g signal in my 5g phone. I have never been this disappointed . I neve... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider
  6. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.0

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.0

All reviews

(1,399)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Jio air filter service is not…

Jio air filter service is not responsible
Jio management is not responsible

It has been two days since I got the new connection, yet they haven't been able to activate my Jio AirFiber service. Now, they aren't even answering my calls. It has also been two days since I made the payment, but there is no one from the company listening to my concerns. What should I do now?

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service evry month fix by…

Very bad service evry month fix by mukesh ambani NOT PROVIDED GOOG ENTERNETE internet highest speed only 1mb pre minute evry month loss my money to recharge jio sim my decision im port my sim to airtel ( bakwas service joi )
#baycot jio

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I suggest don’t take international…

I suggest don’t take international roaming plan of jio while you travel to USA bcoz it’s didn’t work at all. Rather I would suggest port out from jio to other company bcoz it has good network rather then jio

1 August 2026
Unprompted review
Rated 1 out of 5 stars

I’m experiencing an unstable network…

I’m experiencing an unstable network connection in my hometown. There is no 5G connectivity available, and the internet keeps buffering on every single app. The network speed is extremely poor and unreliable. check the network coverage in my area and resolve this issue as soon as possible.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

I’ve had airtel home fiber service

I’ve had airtel home fiber service, TATA play and jio home fiber for more than two years each. By far, Jio is the worst of all, they are cheaters. The most expensive and yet the most inefficien, unprofessional, and break their commitments like nobody’s business. I urge all the readers to never use their service. Please don’t get impressed by the name of Reliance. They should change their name from JIO to MARO

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Genuine dogshit service

Genuine dogshit service, horrible network drops, we pay for 100mbps+ and get barely 10, coverage is horrible and the amount of times the router just stops working. Customer support is even worse, they force you to talk to a stupid AI chatbot which doesn't even help solve issues, and supervisors never respond. Just the fact that such a large company was affected by illegal cable removal truly shows how much they enjoy cutting corners.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

I did not even wanted to give one star…

I did not even wanted to give one star but did it just to share my review. I have been trying to connect with jio services regarding the jio fibre issue. During the time of installation they took my two personal contact and I had to take out new sim for setting the set up box for wifi. Before this month suddenly my setup box started blinking red for many days and I was unable to contact with human assistant although I interacted with AI on calls and recieved tons of automated mails. The problem was that due to the non recharge my number got blocked that registered number got blocked and is now being allocated to another user. My only question is why did this fraud company take my two other contacts when I could not get support by using such details to seek customer support services? I just got the mails of we are under review and at phone call I recived that due to rainfall enginner cannot come but will arrive after it sorts out and can be delayed. Like it's been almost two months. And also the fun part suddenly before this week set up box started blinking green and then I recharged it. But now I am not getting any internet services I wrote mails and yet I only got automated mails and one mail from human personnel which is now not replying. I was so clear that I cannot use my registered number but the one they took during the time of installation. It's so frustrating like nothing is clear cut. I lost my money too. It's worse really every worse. I won't ever use Jio services. It's pricey and when it comes to customer services they goes blank. Their claims it always supporting customers are just lies. Even if they cannot do anything they would have confirmed me with mail but it is always like they are reviewing and giving me hope of something which they are never doing.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Very Poor Jio Network Experience in…

Very Poor Jio Network Experience in Bangalore

My experience with Jio network in Bangalore has been extremely disappointing. The network is often unstable, with poor internet speed, frequent signal drops, and difficulty using mobile data even in city areas.

For a major city like Bangalore, customers expect reliable 4G/5G connectivity, but the actual experience has been far from satisfactory. Customer support also needs to do much more to address recurring network issues instead of giving repeated standard troubleshooting responses.

I would not recommend Jio to anyone who depends on a stable mobile network for work, calls, or daily internet usage. Jio should seriously improve its network coverage, speed, and customer support in Bangalore. In Jayanagar location

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I had personally visited the Jio…

I had personally visited the Jio Gallery and cleared the outstanding bill amount. I also made the required recharge for the prepaid service. Despite completing the payment/recharge, I have once again received a bill of ₹250 from Jio.
I fail to understand why I am being charged again when the previous dues were already cleared and the required recharge was completed. This appears to be an incorrect billing issue and has caused unnecessary inconvenience and harassment. I went to the gallery and had my connection switched from postpaid to prepaid, yet they still sent me a bill.

One should not buy Jio SIM cards or mobile phones; the company is engaged in deceiving people.

15 July 2026
Unprompted review

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