Excellent products as always but must give a special mention for the quality of packaging of the goods. The outer packaging looked as if it had gone through the wars (!) but inside no damage whatsoeve... See more
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Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.
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Germany
- jims.ch
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First Time at Jim's market
We are very happy that the order arrived intact. It would be good to have more British products available. Normally I shop at British Corner Market, but needed to try out Jims's market.
great xmas choice
I’m sorry you don’t want the evaluation…
I’m sorry you don’t want the evaluation without an essay.
Jims has great products at good prices
Jims has great products at good prices. Service is excellent. !!! Have been a customer for the last 2 years and keep coming back.
Buy at Jim's!
I was very impressed by the efficiency and organisation at Jim's British Market, especially as I made an order at very short notice.
Communication and clarification were excellent, the goods beautifully packed and promptly delivered by post at the allotted time.
All in all, absolutely no complications and no stress - I won't hesitate to use their service in the future.
Thank you very much!
Great selection of items from the UK
Great selection of items from the UK, not found at Swiss food markets.
Quick and efficient.
Arrived quickly and very well wrapped
My experience was good
My experience was good, your selection of food etc is excellent. But I had some problems with your program and ended up with some articles duplicated.
It was not problem.
Great selection and service
Fast delivery. Great prices (for foreign food in Switzerland!).
turkey roll
Pre-ordered a turkey roll for Christmas so have not received yet. On line ordering was smooth.
Great friendly service
Always a !friendly and helpful staff to…
Always a friendly and helpful staff to welcome you.
Such a well stocked shop and even more so over Christmas and Easter. Such temptation..
I appreciate how quickly my order…
I appreciate how quickly my order arrived. I don't love that once again I received products that expire within the month. It seems to happen every time I make an order, 1-2 items come with extremely short expiration dates. Otherwise, happy with the rest.
Need a message when order ready
Ordering online was easy and after sales clarified all info quickly and politely
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