Jimmy's Iced Coffee Reviews 1,047

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the delivery service, often describing it as super quick, swift, and fast. Many also find the products, such as the iced coffee and chocolate milk, to be delicious and enjoyable, with some highlighting specific flavors like caramel and the protein-enhanced options. However, some people were dissatisfied with the product quality and taste, describing certain flavors as gross, bitter, or having a strange, almost metallic taste. There are also concerns regarding packaging, with some experiencing damaged cans due to a lack of protective packaging during shipping, and issues with bottle caps that can cause spills or even injuries.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the delicious taste, with some calling it the... See more

Quality

Users describe ambiguous interactions with quality. While many praise the delicious taste, great flavor, and... See more

Delivery service

People report positive experiences with delivery service, highlighting its speed and convenience. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Jimmy service and more importantly coffee is awesome! Personal favourite is the strong and protein one! But the chocolate milk really blew me away. Naughty but very nice on the ingredients, only 3... See more

Rated 5 out of 5 stars

As someone who has never liked coffee (though this was my first iced coffee), the Caramel Iced Coffee was just right! It wasn't too sweet or too strong, certainly no complaints! :)

Rated 5 out of 5 stars

I first tried Jimmy's iced Oat coffee whilst onboard Spirit Of Adventure. It was delicious. So, I placed an order direct with Jimmy's as the price was great. However, I then received an email saying E... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First tried this iced coffee from M&S

First tried this iced coffee from M&S, both my girlfriend and I agreed it was the best iced coffee we had tasted!

24 August 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Winning! Kevin, this is so great to hear and I'm stoked you came over to place an order on our webshop too. Have a great day!

Rated 5 out of 5 stars

The service was amazing the coffee…

The service was amazing the coffee arrived the next day and bonus we got a free case too.
The best iced coffee I have had

23 August 2022
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Reply from Jimmy's Iced Coffee

Thank you so much for subscribing! We're stoked to have you join us.

Rated 3 out of 5 stars

Jimmys Original Iced Coffee

Was hoping the original iced coffee would have been more creamy. Quite disappointed

22 August 2022
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Reply from Jimmy's Iced Coffee

Hi Marilyn, We mix our rainforest alliance, arabica coffee with semi-skimmed milk to provide a refreshing pick-me-up that hits the spot, without the risk of being too sickly. Sorry to hear it wasn't quite to your taste. Thanks for giving us a try, have a great day!

Rated 5 out of 5 stars

Great product ,communication and Cheers Jimmys crew …

Great product ,communication and service as always from the crew at Jimmys iced coffee never have any problems with them ,but let down very badly by DHL with delivery past three months they send texts for delivery time and never come on the day or time very poor service from DHL answers or apology they even send a picture of my front door but dont leave product in requested safe place ,but this should not be a bad mark against Jimmys iced coffee who have been superb but just let down by outside contractors

17 August 2022
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Reply from Jimmy's Iced Coffee

Hi Stephen, We are so sorry to hear you've experienced some issues with our courier. Unfortunately ,as you mentioned, it is out of our control. We do however pass all feedback, such as your own, onto them in the hope some action will be taken on their end. Thank you so much for choosing Jimmy's and sticking with us, it means a lot to our whole crew.

Rated 5 out of 5 stars

Just so good

From order to delivery was amazingly quick it was 1st class service

17 August 2022
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Reply from Jimmy's Iced Coffee

Thank you Justin. Have a great day!

Rated 5 out of 5 stars

The best iced coffee

I was very impressed with the speed of delivery & the actual coffee is just as good. Loved it

17 August 2022
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Reply from Jimmy's Iced Coffee

Yes Joe! Thanks for choosing Jimmy's.

Rated 5 out of 5 stars

Amazing iced coffee and customer service

This was a surprise find in a local store and I love this iced coffee. I found out that the company sells direct to consumers and the customer service is absolutely fantastic - I cannot recommend the iced coffee and Jimmy’s highly enough.

15 August 2022
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Reply from Jimmy's Iced Coffee

Ahh, this is so awesome to hear! Firstly choosing Jimmy's in your local store and then loving it so much you ordered online with us. Carrie, you rock!

Rated 5 out of 5 stars

Incredible people, incredible coffee

Not only is the coffee delicious, the customer service is the best I’ve had in a long time.
Always so fast to respond and so polite.

If I could give more stars I would.

14 August 2022
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Reply from Jimmy's Iced Coffee

Sasha, you're too kind! Thank you so much for such a lovely review. It's great to hear you are happy with your purchase. Thanks for choosing Jimmy's, it means a lot.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service
Product is top quality, must be chilled to enhance the flavour

14 August 2022
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Reply from Jimmy's Iced Coffee

Yes, always best served ice-cold! Thank you Andrew for a cracking review!

Rated 5 out of 5 stars

Excellent

Excellent, efficient delivery of delicious coffee. Thank you

14 August 2022
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Reply from Jimmy's Iced Coffee

Thanks so much for leaving us a review. I am chuffed to hear you're happy with your purchase. Have a great day.

Rated 5 out of 5 stars

The Best Iced Coffee.

The Best Iced Coffee.
Quick delivery, great service

11 August 2022
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Reply from Jimmy's Iced Coffee

This is exactly what we like to hear! Thanks so much Amanda.

Rated 5 out of 5 stars

absolutely fantastic

absolutely fantastic! Love the oat coffee and having a big stash at home with a regular subscription is great. Fast delivery too

11 August 2022
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Reply from Jimmy's Iced Coffee

Thank you, Tracy! It's awesome to hear you're loving our Oat and Subscription Service. Thanks for choosing Jimmy's. Have a great day!

Rated 5 out of 5 stars

Great subscription service

Great subscription service and they taste delicious 😋

10 August 2022
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Reply from Jimmy's Iced Coffee

Stoked to hear you're enjoying our subscription service! It means a lot that you've chosen Jimmy's as your go-to Iced Coffee.

Rated 5 out of 5 stars

Chin Firmly Up

Amazing Products, Top Notch customer Service, the Global Leader in Marketing.. Whats not to Love.. #KYCU

10 August 2022
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Reply from Jimmy's Iced Coffee

Lennie, we're blushing! What a review! Thank you so much for choosing Jimmy's and leaving such a lovely review. Have a great day!

Rated 5 out of 5 stars

Amazing Coffee plus Discount and Free Coffee

This orders was a special request from my client for their wedding guess, I also tried one for myself, lovely tasty coffee my favour is Mocha, it does boost your energy during the day too, I got 15% off on my first order plus another free 12 cans coffee, super fast delivery too, win win overall 5 star ⭐️

10 August 2022
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Reply from Jimmy's Iced Coffee

This is so great to hear. We hope your clients enjoy it at their wedding and thank you for the cracking review!

Rated 5 out of 5 stars

Great Company ..

Great Company ..
Really Good Service and offers'
But Mostly Lovely Coffee ;-)

9 August 2022
Unprompted review
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Reply from Jimmy's Iced Coffee

What a review, thanks Maria!

Rated 5 out of 5 stars

Love this coffee!

Love, love, love this coffee and now I’ve found I can order it online even better 😊

9 August 2022
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Reply from Jimmy's Iced Coffee

Tricia, you rock! Thank you so much for choosing Jimmy's. Have a great day!

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