Jiggle Reviews 65

Reply from Jiggle

Sep 17, 2025

Hi!

Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our non-custodial wallet. It truly means a lot to us.

Our team is always ready to help, so feel free to reach out anytime via our 24/7 live chat or by emailing us at support@jiggle.app.

We appreciate you choosing us!

Best,
Jiggle Support.

Reply from Jiggle

Sep 7, 2025

Hi there!

Thanks for taking the time to leave a review today. Please note, this sell issue sits with the Waltzer exchange. We want to assure you their team is working diligently to resolve this issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. Your frustration is completely understandable, everyone deserves to be in control of their funds.

To assist you better and provide you with alternative sale options and the issue you're experiencing when trying to send, please contact our support team via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.

Best wishes,
Jiggle Support

Reply from Jiggle

Sep 7, 2025

Hello Andrew,

Thank you for your fantastic review! We're so pleased to hear that you're enjoying Jiggle. Our team works hard to ensure that your experience is both secure and enjoyable.

If you ever need any assistance, don’t hesitate to reach out to us via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.

Thanks again for choosing Jiggle!

Warm regards,
Jiggle Support

Reply from Jiggle

Sep 2, 2025

Hi Bradley,

We appreciate your feedback regarding the payment method and KYC (Know Your Customer). We would like to first clarify that, as a self-custody crypto wallet, Jiggle does not request user identification in the form of video calls.

This KYC process is instead required and managed by our trusted Exchange partner, Waltzer. We understand that KYC can be inconvenient for some users, but it is a necessary step to ensure compliance with regulatory standards and help prevent illicit activities.

If you have any further questions or concerns regarding the KYC process, we kindly ask you to reach out to Waltzer directly. They will guide you through the process and address any specific queries you may have. You can easily contact their support by emailing support@paybis.com.

Thank you for your understanding, and we appreciate your patience.

Sincerely,
Jiggle Support.

Reply from Jiggle

Aug 27, 2025

Hi Michael,

Thanks for your feedback. It is important to us, and your satisfaction remains a top priority.

If you chose to back up your Jiggle App account using only a QR code, please note that this is the only method available to restore your wallet. The QR code contains your private key, which is what gives you access to your funds.

Because Jiggle is a non-custodial wallet, we do not store or have access to your private keys. This ensures your privacy and full control over your assets, but it also means that if the QR code is lost or no longer accessible, there is unfortunately no way for us to recover your account or crypto.

As mentioned in the welcome email, it's important to store your backup securely. If access to the backup is lost, we’re truly sorry, but your funds cannot be recovered.

We also provided several months’ notice and support to help users migrate their assets during the recent upgrade, which was designed to improve the app based on user feedback.

If you have any questions or need assistance, our support team is available 24/7 at support@jiggle.app, and we will be on hand to help.

Best,
Jiggle Support.

Reply from Jiggle

Aug 23, 2025

Hi Jonathan,

Thank you for your feedback. Your feedback is important to us, and your satisfaction remains a top priority.

We’d like to assist you further. Please send the full details of the issue to support@jiggle.app so our team can look into it.

We apologize for any dissatisfaction and are committed to resolving your concern as quickly as possible.

Sincerely,
Jiggle Support

Reply from Jiggle

Aug 18, 2025

Hi Cassie,

Thank you so much for your wonderful review! We're happy to hear that sending smaller amounts of Bitcoin has been smooth and seamless for you. Our team works hard to ensure the app is both secure and user-friendly for all our customers.

If you ever need any assistance, don’t hesitate to reach out to us via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.

Thanks again for choosing Jiggle!

Warm regards,
Jiggle Support

Reply from Jiggle

Jul 15, 2025

Hi Jack,

We’re incredibly grateful for your positive feedback! Knowing that you're satisfied with our non-custodial wallet is very rewarding for us.

Our team is always here to support you, so don’t hesitate to contact us via our 24/7 live chat or send us an email at support@jiggle.app.

Thank you for choosing us!

Sincerely,
Jiggle Support

Reply from Jiggle

Jul 15, 2025

Hi Turner,

We're glad that you find our platform easy to use. We strive to provide a secure and user-friendly app for all our customers.

On the other hand, we're sorry to hear about your experience. We understand your concerns and would like to clarify that our platform operates as a self-custody crypto wallet, meaning we do not handle purchase or compliance-related transactions directly. These processes are managed by our exchange partner, Waltzer. As such, any account reviews or closures are governed by their compliance policies, which are outside of our control.

If you have any questions or need assistance, feel free to reach out to our support team via our 24/7 live chat or by emailing us at support@jiggle.app. Alternatively, you may contact Waltzer directly at support@paybis.com for issues related to purchases or account reviews.

Best wishes,
Jiggle Support.

Reply from Jiggle

Jun 20, 2025

Hi Ash,

Thanks for your feedback. Just to clarify your concern, you may have been logged out if you're using a different device or browser, or if you cleared your browser's cache or history. To log back in, simply use your original login method (social login or email verification) and set a new 6-digit PIN. We recommend using the same PIN across devices and browsers to keep things simple.

If there's anything we can do to enhance your experience further, please don't hesitate to reach out. You can contact us via our 24/7 live chat or send us an email at support@jiggle.app.

Sincerely,
Jiggle Support

Reply from Jiggle

Jun 19, 2025

Hi Taytay,

We’re incredibly grateful for your positive feedback! Knowing that you're satisfied with our non-custodial wallet is very rewarding for us.

Our team is always here to support you, so don’t hesitate to contact us via our 24/7 live chat or send us an email at support@jiggle.app if you need anything.

Thank you for choosing us!

Sincerely,
Jiggle Support

Reply from Jiggle

Jun 19, 2025

Hi Tara,

We're delighted to read your positive review! We're committed to delivering a simple and seamless user experience, so it's incredibly rewarding to hear that we've met your expectations!

If you ever need any assistance, please don't hesitate to reach out, we're here for you via our in app live chat or website https://jiggle.app/

Thanks again for your kind words!

Best wishes,
Jiggle Support

Reply from Jiggle

Jun 19, 2025

Hi Roberta,

Thanks for your feedback. We would like to clarify that we’ve provided ample time and communication around the migration, giving users a number of months to transfer their assets out of the Jiggle App.

We also gave instructions to move forward with your recovery request, but we didn't get a reply back.

If you have any questions or need help, our support team is here for you. Please reach out to support@jiggle.app and we will be on hand to help, 24/7. Thanks again for sharing your concerns.

Sincerely
Jiggle Support.

Reply from Jiggle

Jun 19, 2025

Hi there!

We're delighted to read your positive review! Providing a non-custodial crypto wallet that empowers users like you is our top priority. We're committed to delivering a seamless and intuitive experience, so it's rewarding to hear that we've met your expectations.

If there's anything we can do to enhance your experience further, please don't hesitate to reach out. You can contact us via our 24/7 live chat or send us an email at support@jiggle.app.

Thanks again for your kind words!

Sincerely,
Jiggle Support

Reply from Jiggle

Apr 28, 2025

Hi Jason,

Your review made our day! We're thrilled that you're happy with Jiggle. Our team is dedicated to offering a secure and user-friendly non-custodial wallet experience.

If you ever have any questions or need help, we're here for you via our 24/7 live chat or send us an email at support@jiggle.app. Thank you for choosing us!

Sincerely,
Jiggle Support

Reply from Jiggle

Updated Apr 22, 2025

Hello Brian,

Thanks for your feedback. We would like to clarify, users do not automatically lose access to their assets due to the upgraded platform.

We’ve provided ample time and communication around the migration, giving users a number of months to transfer their assets out of the Jiggle App. If you're still using the Jiggle App, you can still transfer your assets out before the migration deadline.

This upgrade is part of a larger effort to improve Jiggle based on user feedback, with the goal of delivering a better experience for everyone.

If you have any questions or need help, our support team is here for you. Please reach out to support@jiggle.app and we will be on hand to help, 24/7. Thanks again for sharing your concerns.

Reply from Jiggle

Updated Apr 11, 2025

Hi John,

We’re delighted to read your positive review! Please note that the selling issue is related to the Waltzer exchange. Rest assured, their team is working hard to resolve this as quickly as possible, and we're pleased to announced Sell for US customers will be back very soon! We apologize for any inconvenience this may have caused and greatly appreciate your patience.

Your feedback is valuable, and if there's anything else we can do to enhance your experience, please contact our support team via support@jiggle.app.

Sincerely
Jiggle Support.

Reply from Jiggle

Mar 16, 2025

Hi Aaron!

We apologize for any dissatisfaction you have experienced with our application. We have responded to your email and need additional information to investigate your concern further.

For immediate assistance, please contact our support team by using the in-app live chat, visiting our website at https://jiggle.app/, or emailing support@jiggle.app. We look forward to your message.

Also please respond to our message via in-app live chat, visiting our website at https://jiggle.app/ We look forward to your reply since you never reply to our questions in email.

Sincerely
Jiggle Support.

Reply from Jiggle

Mar 9, 2025

Hi Merete,

First we would like to assure you we have not stolen your money. As a self-custody wallet, we have no access to customer funds, empowering our users with complete control over their cryptocurrency. We have tried to explain the whole situation with you in our in-app live chat and also our email. We apologize for any dissatisfaction you have regarding our application and we are committed to respond to your inquiry and work towards a solution.

Sincerely,
VT - Jiggle Support

Reply from Jiggle

Updated Sep 16, 2024

Hi There,

We're delighted to read your positive review! Providing a self-custody crypto wallet that empowers users like you is our top priority. We're committed to delivering a seamless and intuitive experience, so it's rewarding to hear your feedback.

Regarding speed we expect this may be in relation to transactions. If this is the case, unfortunatley the speed of transactions depends on blockchain confirmations, not our wallet. You can choose the 'Fast' option to speed things up for outbound transactions, but it will increase miner fees (which go to the network). Let us know if you have any more questions!

Thanks again for your kind words,
Jiggle Support