We ordered a fork which did not look anything like the one online. To boot, they are deducting the shipping costs from the refund amount for a return prepaid label. This was falsely advertised where t... See more
Company replied
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Jibs did not ship the parts ordered, took no responsibility for their action and then when challenged suggested Amazon may be a better means to order parts. Clearly Jibs does not care nor inte... See more
Company replied
Cancelled the order without any reason... it was a gift. Order #JIBS42532458
The best customer service - hands down. JIBS answered our questions via Instagram messaging (at 11 p.m.!) and gave us great advice on which skateboard would be most appropriate for my 11 year old. Ev... See more
Company replied
2.3
Poor
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Jibsactionsports
Awesome, thanks Gilles!
The best customer experience (especially during COVID-19)
The best customer service - hands down. JIBS answered our questions via Instagram messaging (at 11 p.m.!) and gave us great advice on which skateboard would be most appropriate for my 11 year old. Even though the storefront was closed due to covid-19, the transaction was as easy as could be. We paid online, then picked up our purchase the next morning in front of the store. I would, without hesitation, recommend JIBS to anyone looking to buy a skateboard, scooter, or BMX.
4 April 2020
Reply from Jibsactionsports
Thanks for the kind words! Your support is very much appreciated.
During a time of a world wide crisis
During a time of a world wide crisis, Jib Action Sports was helpful and accommodating. They took the time to figure out the right scooter for my son, since we were unable to go to the store to try out scooter. When we decided on a scooter, it was quickly shipped. He is out in the driveway right now, happy.
Thank you!
3 April 2020
Reply from Jibsactionsports
Thanks for the kind word Jen. I'm super glad we could help! Stay safe out there.
Great service
Great service! Called to see what part we needed, ordered and at the house the next day!! Thank you!
1 April 2020
Reply from Jibsactionsports
No problem! Always happy to help.
fast shipping and good board
1 April 2020
Reply from Jibsactionsports
Glad you're liking the new board! Thanks Edward!
3rd Scooter I bought from here
3rd Scooter I bought from here. Mpg, envy s6 and now this roots fusion...not impressed with the quality. Put it toblgether and was dialed perfect. Used it for less than 2 minutes and noisy as hell. Took it all apart and tightened everything, still noisy like a scooter that's never been tuned once...not impressed with this at all...
31 March 2020
Reply from Jibsactionsports
Hey Mike, sorry you're not having a great time with the new scooter. While it's normal for freestyle scooters to need adjustment, sometimes as often as once per day/session, it definitely shouldn't come loose after a 2 minute ride. I've just sent you an email so we can better assist you with these issues.
Reply from Jibsactionsports
Awesome, thanks Matt!
On time and fast exactly what I ordered.
24 March 2020
Reply from Jibsactionsports
Thanks for the review Kevin! Much appreciated.
False Advertisement
We ordered a fork which did not look anything like the one online. To boot, they are deducting the shipping costs from the refund amount for a return prepaid label. This was falsely advertised where the company should accept responsibility for it. Far superior shops out there with free shipping, better prices and selection. Feel bad for them since they must be a small shop and presume that's how they stay in business!
31 January 2020
Reply from Jibsactionsports
I know we discussed this in our emails with you, but please understand that all parts that are "oil slick" or "neo chrome" will always have some variation in the colouration. No two neochrome parts will have the exact same colours in the same places. The product photos for your item were provided by the manufacturer, and we have never had any issues with them.
You opted to exchange your item with another of the same make, model, and colour. Unfortunately in this circumstance you were not eligible for complimentary return shipping. We were able to offer you a return label using our volume discounted price to make it as easy and affordable as possible for you. We also waived the restocking fees for you as a good gesture. Prior to this review I thought we had reached an amicable resolution to your issues.
I don't think it's fair to accuse us of sustaining our business by misrepresenting our products. Our success over the past 10 years has been thanks to our great staff who know our products in and out, our awesome suppliers who keep our shelves stocked with the best products in action sports, and last but not least our loyal customers who value our services.
Awesome store
I went to this store to get some stuff for my scooter. And their customer service is the best I have seen. My advice to any customers going to this store is to bring your scooter bike or skateboard with you. But this store is awesome
21 January 2020
Reply from Jibsactionsports
Thanks for the review Nicholas! And yes, that's great advice. Bringing your bike, scooter or skateboard along with you is the best way to make sure we can get you the right parts.
Fast shipping and A+ quality.
Received item as described in fast and perfect condition.
6 January 2020
Reply from Jibsactionsports
Perfect! Thanks for the review Oliver.
Reply from Jibsactionsports
Great to hear, thanks for the review Brianne!
Great quality fast service love jibs
16 December 2019
Reply from Jibsactionsports
We appreciate the review. Thanks Rick!
Excellent service
Fast shipping, easy to order, helpful staff when I called the Burlington store with questions.
13 December 2019
Reply from Jibsactionsports
Great! Thanks for the review Lucas.
Very quick delivery
Very quick delivery. Have not looked at the scooter yet as it is a Christmas present for my son.
9 December 2019
Reply from Jibsactionsports
Thanks for the review. We're certain that your son will be excited to open his gift!
My son will love his new deck for…
My son will love his new deck for Christmas. No issues at all with the transaction and fast shipping.
6 December 2019
Reply from Jibsactionsports
Awesome, thanks for the review!
Reply from Jibsactionsports
Good to hear, we appreciate it Scott!
Reply from Jibsactionsports
Much appreciated, thanks Sabrina!
Quick shipping and great product…
Quick shipping and great product quality. My son is very happy with his new scooter
25 November 2019
Reply from Jibsactionsports
That's what we love to hear! Thanks for the review Colin.
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