Jian London Reviews 

Ordered an emerald heart white gold ring. They sent out a silver copy but unfortunately wrong size. I returned no trouble and a replacement smaller ring returned to try. Rang to say prefect fit and they said they’d order the gold ring to be made. Kept up to date throughout with progress from being made to leaving factory for assay. The ring arrived today and it’s stunning. Great communication excellent service and the end products are beautiful. I highly recommend this company.

We were delighted with the gold/emerald ring. The silver version showed that we needed to change the size which Jian agreed to. They also changed the silver one but note that they require the security tag to still be in place. We were kept informed throughout and questions were answered promptly. Note that if the article is not in stock it will be made and in our case this took a little over 6 weeks.

Amazing customer service and support. I selected a chain which was too long and needed a replacement quickly. I kept the pendant but was told if I sent a picture of the proof of postage, then the shorter chain would be sent immediately. True to their word it happened and I received the shorter chain 2 days after posting the return. Beautiful product too…my daughter loved wear it for her prom.

Beautiful product. Arrived quickly. No issues at all.

Excellent service would highly recommend this company Jian London beautiful emerald necklace for my sister's 60th birthday 🎈 thank you.

The cufflinks came with free delivery and were delivered promptly - so no worry about looking out for deliveries. We were really pleased when we opened the package to find that they were just as described and shown on the website. Good purchase experience.

Bought a beautiful ruby and sapphire tennis I was very happy with everything from the price, the quality, the service and fast delivery. I will definitely be ordering again in the future.

We ordered two items for a 40th birthday gift they arrived the next day and are beautiful. She loved them

Earrings purchased as a birthday gift.Clear and easy to use website, beautifully wrapped gift. Fast delivery. Recipient was very happy!

Found the company online after extensive research for emerald earrings. They seem to range in price and Jian is now exception. However I liked what I saw and sent off for some on Sunday. They arrived today and I am delighted with them, exactly as per the website plus they come with a year guarantee and a 30 return policy which is amazing for earrings.

What a fantastic experience from start to finish. Jian London have been magnificent!! Super helpful, responsive, and professional at all turns on what was quite a long sales tourney from start to finish. Cannot recommend this company enough! Thank you

Prompt service.
Beautiful ear rings arrived very quickly.
Would use Jian London again.

Average,
The item arrived very quickly by courier delivery.
The outer packing box was crushed, probably due to transit.
More disappointing is the outer box was ripped which just shows a lack of care for the customer.
Disappointed with the initial impact thought better check the actual item.
That meant undoing all the wrapping.
The actual item appeared just as mass produced and was poorly placed for presentation within its box.
Certainly a disappointing result, would probably use Etsy in future.
The item itself had limited impact, was lightweight and nothing special.
Will re-package the item so it looks a little better and recommend not sending direct as a present.

My daughter is 30 this year and we wanted to get her something special
We looked at lots of places to buy an emerald ring
We chose jian london
The best decision as the service has been amazing .
They keep you informed from the minute you order.
Highly recommend.

An exceptional company to deal with.
I ordered a ruby and white sapphire ring for my wife to celebrate our ruby wedding.
I was kept informed from beginning to end about the process from sizing the ring through to the end product.
Regarding us receiving the ring we did have issues with The Royal Mail and Special Delivery which William of Jian quickly and professionally after contacting the Royal Mail sorted out for us.
The ring itself is beautifully made and my wife is over the moon with it.
A big thank you to Jian from us , and our friends are very impressed with the jewellers, the way they treat customers and the efficient way in which they operate.

Exceptionally fast delivery and great communication. Item was exactly as illustrated. Couldn't fault anything. Beautiful ring. Highly recommended.

Excellent service throughout.
I haven't seen the earrings yet, as they have been gift wrapped,
but I'm confident that my friend will love them.
I would recommend this seller.

I have used Jian London before and am always very happy with the quality of the products on offer.
They are well made and exactly as shown on the web site.
The prices are reasonable too.
Super delivery, prompt and delivered when stated.
Easy site to view and order from. Thank you.

Easy to use website - could find what I needed quickly - reasonably priced - quick delivery - chain was beautiful

Quick delivery, beautiful earrings, and great quality.
Thank you!