JG Wentworth Reviews 26,120

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 10,263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making them feel heard and supported. The customer service is consistently highlighted as excellent, with many appreciating the clear explanations and the comfortable, no-pressure approach during interactions. People also find the overall user experience to be smooth and efficient. However, some customers expressed dissatisfaction with the payment process, finding it confusing or not fully transparent. A few other people also felt that the customer service was nonexistent or that they were pressured into decisions without full disclosure of all details.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

User experience

People report positive experiences with the user experience. Customers found the process easy to understand,... See more

Service

Customers had positive experiences with service. Many reviewers found representatives professional, helpful,... See more

Payment

Clients share ambiguous opinions on payment. Many customers express relief and hope, stating that the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naddia and Jessica were very through explain everything and the benefits of the program. Becoming debt free as it relates to the interest rates on cards, life smacking you around and car 7 home repair... See more

Company replied

Rated 5 out of 5 stars

Alex made my experience great! I contacted JGW just to get some information about your program and ended up signing up to be a client. He answered every question I had sometimes two or three times unt... See more

Company replied

Rated 5 out of 5 stars

I just went to check their advertise in Facebook, and decided to answer the questions. I am si glad that I did it! My agente was Ryan Thompson, hecwas the finest and polite person as soon as I receiv... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely wonderful experience working with Stephanie Meers. From the very beginning, she was incredibly helpful, taking the time to clearly explain and walk me through every step of the... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant
  3. Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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Rated 2 out of 5 stars

I signed up over five months ago and…

I signed up over five months ago and have paid over $9,000 dollars to your company and so far nothing is being done for me. I think that your service is not helping me at all so far. Your web site doesn't work when I try to log in. I want some thing done ASAP.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The employee was very good with me n…

The employee was very good with me n she help to in role with yall I recommend to my family and friends to get help with credit report

5 May 2026
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Reply from JG Wentworth

We’re so glad you took a moment to leave a review. We appreciate your kind words.

Rated 5 out of 5 stars

Finally some REAL help.

Great communication. Quick response. Clarificationonwhat I need to do and not do.

4 May 2026
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Reply from JG Wentworth

Thanks again for taking the time to leave such thoughtful feedback.

Rated 1 out of 5 stars

JG Wentworth's Continued Shenanigans

If I could give this incompetent and crooked organization - (negative) 5 stars I would surely do it. Just so readers find out the truth about JG Wentworth's fraudulent and negligent schemes before enrolling in their debt resolution program, I am providing this experience as a follow up to my last review of this organization and to expose JG Wentworth's false statement in their reply to the negative review where they apologized for the bad experience and to contact them to work out a simple and satisfactory resolution to make the experience good instead of bad. I contacted them at least 4 times and nothing was done, nothing resolved, no return of my funds, just the same crooked schemes and answers as before claiming I owed them money. Luckily I was able to stop 2 payments from getting transferred to them with help from my bank and their fraud department. As I mentioned in previous reviews, JGW's avaricious agenda of taking unearned funds is the most important reason why anybody looking to enroll in a debt resolution program DO NOT USE JG WENTWORTH, avoid them at all costs. Even after finally cancelling my account and after stealing the last $.94 (94 cents) in my escrow account, knowing that they would never get any funds from my personal account ever again they became desperate and chose to extract another $414.14 from my escrow account. Now my account is showing -$404. 85 because the payment account they set up is a different entity apart from JG Wentworth, however they will never get 1 cent from my personal account that was funding the escrow account but I'm sure I'll be hearing from the institution about the negative balance sometime in the near future. Basically you definitely want to stay away from JG Wentworth at all costs, they are liars, extremely incompetent and selectively negligent in their debt business dealings including but not limited to BAIT and SWITCH tactics that entice innocent folks like me and taking advantage of our naivety. I was originally contacted about getting a pre approved hardship loan to pay off the debts at a much lower interest rate which made sense and would save me $1000s in interest payments over the term of the loan, but all of a sudden I couldn't get approved. That's when the smooth and fast talking sales pitch came about with urgency and pressure tactics stressing time sensitive windows of opportunity to get in the program. Now my credit is destroyed, my income streams are minimal, I'm getting bombbarded with harassing calls, texts, letters and emails while me and my little boy struggle to make ends meet because of this garbage organization JG Wentworth and their garbage personnel. I'll stop at this point due to feeling extremely nauseous after reliving this nightmare of a situation.
I'm still open to initiate a class action lawsuit and encourage anybody who fell victim to this questionable organization to contact me and join in the endeavor of getting our funds returned with statutory interest, punitive damages as well as emotional distress compensation.
PS. I have proof of everything I have stated in this review.
Hope to hear from more of you who suffered at the hands of JG Wentworth on jegind9atgmaildotcom..
Call or text 9512640160.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

This was sold to me as a debt…

This was sold to me as a debt "consolidation" program while i was looking for a "loan" to do so..they acted as if that was the case and said not to worry of my payments to creditors! And pay one bill to them instead..thankfully i didnt trust them and you certainly should not💯.This program is not for people with great credit..or thoes who pay their bills! It only for people that have already ruined their credit. IF YOU HAVEN'T THEY WILL!.. I HAVE REQUESTED A CANCELATION AND RETURN OF FUNDS. I WILL UPDATE YOU IF THEY ARE THIEVES AS WELL AS LIARS...UPDATE I HAD TO PUT A STOP PAYMENT AND WAS TOLD EVERYTHING WILL BE VOIDED. HORRIBLE BUSINESS PRATICES!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

It was way more simple than I imagined!

It was way more simple than I imagined! I was nervous being that it was my first time consolidating credit cards. I felt at complete ease with great news on the interest rate. It was the reason I hesitated to reach out. When I would reach out the interests rates were so high with other companies. I would also ask about scams and they would never contact me back. I guess I could assume they were scam companies. I am thankful for the promptness and such an easy transition.

2 May 2026
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Reply from JG Wentworth

We really appreciate you taking the time to share your experience. Thanks so much for your feedback.

Rated 5 out of 5 stars

He explained everything

He explained everything. Whole process was fast and easy to understand. Very patient and understanding.

4 May 2026
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Reply from JG Wentworth

Thanks for sharing your thoughts with us — it truly means a lot.

Rated 5 out of 5 stars

The clear communication and knowledge…

The clear communication and knowledge of my representative. Todd was very knowledgeable and helpful with the information your program offers. Todd was also very kind and understanding throughout our conversation answered all of my concerns and questions.

4 May 2026
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Reply from JG Wentworth

It means a lot that you shared your experience. Thanks for taking the time to do so.

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