JF Law Limited Reviews 986

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the entire process straightforward and less stressful. Many highlight the exceptional customer service, noting quick responses and regular updates that kept them informed at every stage of their claims. The service provided is frequently described as efficient and supportive, with many expressing satisfaction with the positive outcomes achieved. However, some people were dissatisfied with the service, citing issues with staff changes, lack of communication, and delays in handling their cases. A few other people also felt that their cases were poorly managed, leading to negative outcomes or difficulties with their claims.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the consistent support and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more

Rated 5 out of 5 stars

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

986 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with JF Law in relation to my recent claim.

From the beginning the communication was clear, professional and friendly. I always felt that my case was being handled properly and that I was kept informed about every important step.

I would especially like to thank Gemma Shields, who looked after my case. She was always helpful, patient and thorough, and she made a stressful situation much easier to deal with.

I’m very grateful for all the work that JF Law and Gemma have done for me, and I’m happy to leave this 5-star review.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

JF LAW handled my case from start to finish

JF LAW handled my case from start to finish. It was a long process and lots of people helped me on my way.

But I wanted to give a big shout out to Gemma shields who handled my case to the finish line and support me all the way.

Having never been in a situation like this before and not know what to do in the hard times. It was really helpful to have some one I could trust and turn to for advice.

Thank you

22 October 2025
Unprompted review
Rated 5 out of 5 stars

JF Law handled a no win no fee case on…

JF Law handled a no win no fee case on my behalf,
with professionalism and diligence, JF Law dotted the I's and crossed the T's to a very welcome settlement for me. Special thanks to Rachel Lyndsey Paul Burgess and Patrick Mallon and others Names and background staff I've missed but so deserved a mention.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

My wife had an accident in March and we…

My wife had an accident in March and we contacted JF LAW via goggle search. When Tracy contacted us to discuss our claim she was extremely professional and displayed high levels of customer service.
She kept us fully informed at all times throughout the process always advising us as to next steps.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Just Don't Use, A child with crayons would be better

It's quite simple do not use this company. Claim has been dragged out for 2 and a half years. In that time they have lied to me, changed a medical report to get a cheaper specialist without even mentioning it to me and refused me getting a second opinion even if I paid for it myself. Then they threatened me with an ultimatum of accept the wrong specialists report, a hip and knee replacement specialist for a back injury, or find another firm. So I took it to another firm and they found more issues with the firm including lying about the other party admitting liability when they haven't in reality. All with constant delays between contact. I repeat do not use.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to Zozan

I spoke to Zozan, she was very professional, nice and helpful, I am glad that I have spoken to her.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

These people who have worked on my case…

These people who have worked on my case for around 5 years did everything they could to get the best outcome for me, I truly appreciate everything they did all their hard work paid off thank you Annalise and Lucy and everyone else involved in my case

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Michelle handled my call

Michelle handled my call , nothing was too much trouble for her . Answered all my questions and all emails sent to me to fill in was done really promptly .
Very good experience

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Helped settle a no win no fee claim…

Helped settle a no win no fee claim following a road accident. Despite the length of time it took due to the proccess of it all - JF Law were very responsive - a speial thanks to Christopher Woodburn, who dealt with the case

16 October 2025
Unprompted review

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