JF Law Limited Reviews 984

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the entire process straightforward and less stressful. Many highlight the exceptional customer service, noting quick responses and regular updates that kept them informed at every stage of their claims. The service provided is frequently described as efficient and supportive, with many expressing satisfaction with the positive outcomes achieved. However, some people were dissatisfied with the service, citing issues with staff changes, lack of communication, and delays in handling their cases. A few other people also felt that their cases were poorly managed, leading to negative outcomes or difficulties with their claims.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the consistent support and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more

Rated 5 out of 5 stars

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

m disabled and was very ill treated and…

m disabled and was very ill treated and discriminated from solicitor paul burgess he left me feeling suicidal after he ill tone and constant integration over my disabilities he was extremely rude condensing and just had no respect. AVOID JF LAW ESP PAUL BURGESS

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and great service…

Great communication and great service from JF law and in particular from Tracy chick. She advised me well on my options, keeping me in the loop step by step and explaining the situation well. Very happy with the service. Would definitely recommend.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with JF…

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me.

I want to especially thank Tracy Chick for her help throughout my case. She was always professional, quick to respond, and kept me updated at every stage. I genuinely appreciated how straightforward and supportive she was.

Very happy with the service and the outcome. I would definitely recommend JF Law Ltd.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

A waste of my time and effort

A waste of my time and effort. Contacted jflaw to deal with my racist attack. Everything started fine, then I had to chase up my case. Found out there member of staff left without handing my case over to another solicitor. 4 years wasted. Poor solicitors

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the professional…

I am very pleased with the professional treatment and transparency. A staff member named Kerrie-Deryn-Levell demonstrated a high level of commitment in the course of delivering her duties, was fluent in communication, up to date with information, a good listener, worked with you till the end, was always available, and even most times sacrificed her break times to make sure you were satisfied. She is an outstanding staff member. JF Law is highly recommended if you have any legal issues to resolve. Thanks to all other members of staff who supported me until the end, as the case is now closed with a victory.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

★★★★★ Outstanding Service Over Five Years – Highly Recommend JF Law!

I’ve relied on JF Law for my CICA claim over the last five years, and their service has been nothing short of exceptional.
My journey began with Ellie, who took the time to understand my case in detail, guided me through the initial filing process, and ensured all necessary documentation was meticulously prepared. When Ellie moved on, Lucy seamlessly took over – she was incredibly responsive, kept me updated on every development, and addressed all my concerns with patience and professionalism.

Finally, Annalease saw my claim through to its successful conclusion, fighting tirelessly to secure the maximum possible compensation I was entitled to. Her attention to detail and dedication to achieving the best outcome for me was truly remarkable.

Throughout the entire process, the team at JF Law demonstrated genuine care for my situation, maintained clear and consistent communication, and showed extensive expertise in CICA claims. I felt supported and informed at every stage, and I am so grateful for their hard work.

I would recommend JF Law without hesitation to anyone navigating a CICA claim – they are trustworthy, knowledgeable, and truly committed to their clients.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…


I had a very positive experience with JF Law.
They were extremely helpful, responsive and understanding.
Despite my limited English, they made sure to listen carefully and explain things in a clear and reassuring way.
Professional and human service.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Michael-JF law

I can’t thank Michael Higgins at JF Law enough for his help with my case. From start to finish, he listened carefully to every detail and never once made me feel rushed into making a decision. He took the time to explain all possible outcomes — the pros, cons, and any risks involved — in a way that was easy to understand and completely honest.

It’s clear that Michael genuinely works for the benefit of his clients, not just to get a case finished quickly. I always felt informed, supported, and confident that he had my best interests at heart. I’d highly recommend him and JF Law to anyone looking for a solicitor who truly cares about getting the right result.

Thank you once again, Michael, your work is much appreciated.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend Jack Curtis

Had my claim sorted by Jack Curtis, he was very professional, courteous and keep me up to date with the claim. He answered questions/emails quickly and was always happy to help.
Would highly recommend Jack.
Thank you.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The consistency of the updates regarding our claim, and if we had any questions Tracy Chick was an email or telephone call away, would recommend the company due to the service we received! Thanks for all your hard work throughout our claim Tracy.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

After being hit by an uninsured driver…

After being hit by an uninsured driver who drove away, JF Law took on my case through the MIB and throughout they have been extremely professional in handling my case. It was done as swiftly as possible and kept me informed all the way. I can definitely recommend them to any future client.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Kerrie did an awesome helpful service throughout in the all claiming process. Appreciated, thank you.

Aniko Keri

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Kaylee Houghton helped me with my claim…

Kaylee Houghton helped me with my claim she was amazing kept me up to date with every email, always replied with fast response
Made me feel comfortable to be open and honest with herself, truly the best outcome thankyou so much

8 December 2025
Unprompted review

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