Jewelrydesignsbyace Reviews 

86
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders, with some waiting for months or even close to a year without any delivery after placing an order. Reviewers frequently experienced a complete lack of communication, with no updates after initial order confirmation and emails going unanswered. People often felt they did not receive the items they paid for, as they were never shipped. They also noted a lack of response to multiple attempts to contact customer service via email and social media direct messages, with some even being blocked. This resulted in significant frustration and financial loss for many.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting significant... See more

Product

Customers had ambiguous experiences with product, with many reporting not receiving their ordered items, such... See more

Response time

Users describe significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many customers reporting significant delays... See more

Social media

Consumers express significant dissatisfaction with social media interactions, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered and still havent received my package (its been 3 weeks) if i could get an update or something i will change my rating accordingly! Order number #15035

Rated 2 out of 5 stars

Order #14242 Hi i would just like to ask if i got scammed, or does it really take almost 3 months to send out my package if im in latvia, because this is just getting so bizzare. no response form the... See more

Rated 1 out of 5 stars

Total scam. First They send you email with order confirmation, then nothing more happens. You just sit and wait. I've tried to contact them on Tik-Tok -> no responce, tried with Instagram -> no resp... See more

Rated 1 out of 5 stars

I placed order #14276 2 weeks ago but since then I haven’t received any updates at all. I sent an email 3 days ago, which also went unanswered. Normally when I order online, I receive multiple statu... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(86)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worse than bad

Helpful and friendly staff are not something they attempt to provide after a purchase is made.

17 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

This company is horrible

This company is horrible, jewelry never arrives, they threaten you, absolute scam. It has been reported to the BBB

16 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Scammer

Scammer, beware of this company

17 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Scam

Scam. Ordered 6 months ago and never received my ring. Tried leaving a review, but they deleted it and threatened me. DO NOT TRUST

20 October 2023
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Cheap

Cheap! cheap! cheap! I was thoroughly disappointed in the quality of the pieces I purchased, utter garbage. I wish I did more research before ordering because it seems that there are numerous issue with this company. If you want quality jewellery that will last then I suggest you look elsewhere.

4 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

drop shipping scam and

drop shipping scam and
reddit .com/r/mildlyinfuriating/comments/1c61e8a/more_kind_emails_from_our_favorite_jewelry/

17 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Scammee

Scam, Fake discounts, and Orders that never arrive

Update: "Seller" got time to reply to reviws but not to ship my ring!

15 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Bs kids sending threatening messages to…

Bs kids sending threatening messages to leak private info after I pointed out that quality control issues online! Don’t give em your info

16 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Scammer

Scammer. Charges but does not send order.

11 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Drop shipping scam

Drop shipping scam

Took my money and never sent the items

15 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Scam site

Scam site, do not buy anything from them. You will never receive the item and they'll send you nasty emails if you complain.

16 April 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Still haven't received my order that I…

Still haven't received my order that I purchased in December. No response from owner

8 December 2023
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 4 out of 5 stars

Was lowkey scared that the website was…

Was lowkey scared that the website was fake, but it's all good. The pendants I ordered were nice in hand. They sent me an extra one, a super nice gesture. I will definitely order from them again, the only minus was the long shipping time, I live in Europe so it took two months for them to arrive.

25 March 2024
Unprompted review
Rated 1 out of 5 stars

It's been a month since I ordered two…

It's been a month since I ordered two pendants from this store, but unfortunately, they never arrived. I paid for everything, but I won't get my money back. When I inquired about the status of my order, Jewelry by ACE wrote back that the order had been sent and there was nothing they could do about it. When I contacted the shipping company, I learned that they do not support my country. Therefore, I would expect Jewelry by ACE to take care of this, but they decided not to respond to further emails. So, I'm without my order and my 50 dollars, that i paid. I Definitely do not recommend.

23 February 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Hi, I think there is some kind of misunderstanding. I make jewelry, I don't deliver packages! Per my shop policies, International shipments are not guaranteed because once they ship they are completely out of my control...

"Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments and cannot guarantee deliveries. We are also not responsible for any import duties or fees imposed by the receiving country's customs."

Rated 4 out of 5 stars

Ordered several time from this website

Ordered several time from this website. The pieces of jewelry are good quality and unique. The seller always provide an extra which I like a lot ! the shipping to Europe is quite expensive though. Good experience overall.

16 February 2023
Unprompted review
Show reviews in all languages. (86 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look