Losing any piece of valuable jewelry is something that no one ever wants to go through, thankfully Jewelers Mutual exists. They made the experience endurable and worked quickly to get my fiancee's rin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with JM for several years now and the experience is wonderful. We had to submit a claim a while back for my husband's band and it was super simple, we go a response within a few days (we s... See more
Company replied
Very easy and efficient process. Handled claim well and completely replaced my broken bracelet that could not be repaired. I had no out of pocket expense. Will def keep my jewelry insured with this co... See more
Company replied
I paid for repairs to my wife’s ring not realizing repairs were included in my policy. I eventually put in a claim after the fact. You guys did an investigation and reimbursed me for the full amount!... See more
Company replied
Company details
About Jewelers Mutual Group
Written by the company
Jewelers Mutual Group was founded in 1913 by jewelers, for jewelers. We started out insuring jewelry stores and businesses; then, in 1953, we added coverage for personal jewelry like yours.
Why Jewelers Mutual?
We don't insure cars or houses or fancy purebred dogs. We insure jewelry and only jewelry. 💍 💎
We are the jewelry insurance experts.
Your jewelry isn’t ordinary, so don’t settle for ordinary insurance.
Jewelry Insurance Coverage
No matter the type of jewelry you insure, it’ll be protected by our comprehensive repair or replacement coverage. Here’s what’s covered under Jewelers Mutual:
- Loss: You left your ring somewhere (like on a beach towel or restaurant). You know it’s out there but you can’t find it. It’s covered.
- Theft: We know the feeling of heartbreak when something you love is stolen. But rest assured, your stolen piece is covered.
- Damage: You hit your engagement ring on the edge of a table, and it cracks. We’ll cover that.
- Disappearance: Your jewelry could be lost, stolen or at the bottom of a lake. You may not be able to explain where it is or how it vanished. Don’t worry, that’s covered.
- Worldwide Travel: You can travel across the globe and not have to worry about wearing your favorite jewelry.
Homeowners Policy vs. Jewelry Insurance
Most homeowners insurance policies do cover jewelry to some extent. In many cases, however, your coverage is limited by:
- Limitations or exclusions on situations covered
- Requirements to use jewelry replacement companies
- Needing several estimates before settling a claim
- Coverage value limits (leaving the rest up to you)
Keep in mind, a jewelry claim filed against your homeowners policy could affect your entire policy, meaning your premium could go up or your eligibility for your entire homeowners policy could be affected at renewal.
With a Jewelers Mutual policy, one of our jewelry experts connects you with the jeweler of your choice to find the same kind-and-quality replacement. All the work is done for you behind-the-scenes by someone who specializes in fine jewelry.
Trust your home to a homeowners policy, but trust your jewelry to the jewelry insurance specialists.
Contact info
24 Jewelers Park Drive, 54956-3703, Neenah, United States
- 888-884-2424
- personaljewelry@jminsure.com
- jewelersmutual.com
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The personal care and service from the…
The personal care and service from the agent over the phone was outstanding. The price is great and coverage is the best overall.
17 April 2026
Reply from Jewelers Mutual Group
Hi Michael, we're happy to hear that as that's what we strive for. 💪
Reply from Jewelers Mutual Group
We're so happy to hear that!
Reply from Jewelers Mutual Group
Thank you for the kind words, Teresa!
Straightforward and Easy to Deal With
Jewelers Mutual makes jewelry repair/replacement process so easy. Once I submitted my claim & estimate for repair, they approved it in a timely manner and contacted the jeweler to proceed. They are absolutely the best in my opinion and I highly recommend insuring your jewelry with them.
25 March 2026
Reply from Jewelers Mutual Group
Hi Kristy, we appreciate the recommendation! We strive to make the process smooth and easy. ☺️
Great company to do business with!!
Whether you are talking with a representative or working online, you will feel confident in the services they provide. Their prices are fair and I can wear my jewelry and know that I will be taken care should something happen. Great company to do business with and I recommend it as often as I can to my friends and family.
20 April 2026
Reply from Jewelers Mutual Group
Thank you so much for the recommendation, Karen! We're happy that you're able to feel confident and protected when wearing your jewels. ✨
Highly recommend
Highly recommend. So easy and fast. Unlike any other insurance experience I’ve had.
12 April 2026
Reply from Jewelers Mutual Group
Hi Tony, thank you so much for the kind words!
No one knows how to communicate
No one knows how to communicate. Prices are different and charge dates are different
19 April 2026
Reply from Jewelers Mutual Group
Hi Karen, we understand your frustration! Every situation is unique, and we do our best to advise on premium changes professionally and personally. If you have any questions, please reach out to 888-884-2424.
Quick and painless service
The claim filing process was user friendly and expedient. We were extremely impressed with how quick the process was from filing the claim to having the repaired ring back. Quick and easy service!
7 April 2026
Reply from Jewelers Mutual Group
Hi Blake, thank you for the kind words! We're happy to hear the process was quick and easy for you.
Reply from Jewelers Mutual Group
Hi Patricia, we're so happy to hear the online process was easy for you!
Very seamless and helpful!
17 April 2026
Reply from Jewelers Mutual Group
That's what we strive for, Katie!
Smooth and simple application process
10 April 2026
Reply from Jewelers Mutual Group
We're happy to hear it was simple for you, Gregory!
I have used Jewelers Mutual for years…
I have used Jewelers Mutual for years now. I have lost earrings and my wedding ring had some damages. They have always been quick to solve the claims and I love wearing my nice jewelry and feeling protected. I recommend them to all my friends and family!
16 April 2026
Reply from Jewelers Mutual Group
Hi Courtney, we appreciate your loyalty very much! We're happy you have that peace of mind and are able to wear your pieces. ✨
A duplicate payment was processed on…
A duplicate payment was processed on 4/1/26 for my policy renewal, but not reflected anywhere on the portal. The overpayment was also not reflected. When I contacted customer service they acknowledged this 'bug' and said the payment would be forthcoming. I contacted them a week later and was told the funds would be released by 4/16. Why is that? If I had not contacted them, would the funds have been released?
1 April 2026
Reply from Jewelers Mutual Group
Hello, we definitely understand your frustration! After speaking with our internal team, we've confirmed that refunds can take up to 15 days due to how refunds are processed through billing and banking systems. We did confirm with our team that the refund has been processed and cleared. We apologize for the delay!
Reply from Jewelers Mutual Group
John, you said it! 😉
Pricing is extremely affordable
Pricing is extremely affordable, and easy to navigate online for any changes or updates I need to make.
31 March 2026
Reply from Jewelers Mutual Group
Hi Terri, we're glad to hear it's been easy for you!
Looking to insure your jewels then look no further. I have used Jewelers Mut for the…
I have used Jewelers Mutual for the past few years and very satisfied with their service follow up, and the company takes care to make sure your satisfied with coverage and reminds you when appraisals need to be updated. Their coverage rates are very reasonable, and knowledge of their products are excellent. It would not hurt to get a quote on your precious jewels, you may be quite surprised!
14 April 2026
Reply from Jewelers Mutual Group
We're so happy to hear you've had a positive experience, Michael! Thank you for your loyalty and the kind words ☺️
1900 Diamond Ring
When I discovered the center diamond from my 1900s ring which was passed onto me by my mother who had recently passed away, I was devastated.
I was told by another jeweler the stones would never be able to be replaced. Jewelry Mutual was fabulous. I had an antique jeweler, The Rambling Rose in Orange CA find the perfect period correct diamond, who worked with Jewelry Mutual and within 2 weeks had my mother’s precious ring back.
11 March 2026
Reply from Jewelers Mutual Group
Hi Gaye, we are so happy your heirloom ring could be restored to it's original beauty!
Jeweler’s Mutual is great
Jeweler’s Mutual is great! Excellent website and App. Easy to work with, and most importantly great coverage!
10 April 2026
Reply from Jewelers Mutual Group
Thank you so much for the kind words, Brian!
Easy to setup, easy to maintain!
It was very easy to set the policy up and now it's on automatic renewals so I can be at peace knowing I am covered!
10 April 2026
Reply from Jewelers Mutual Group
We're so happy you're able to have that peace of mind! ☺️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.