What an absolutely beautiful charm and well worth the wait. The charm has so much detail and and will make a great addition to my daughter’s bracelet. It is even better than expected and the seller wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Thanks, The items come packed well, in lovely packaging in a larger box so as not to get lost for being to small. Sent in a reasonable time & tracked. I've not had too problems & I've brought a few it... See more
Company replied
I have bought multiple charms over the past 12 months, and they are beautifully crafted and unique. They fit perfectly on my Pandora bracelet. Although they are very affordable, the quality is great.... See more
Company replied
Great selection, service and communication. Everything I have purchased has been absolutely lovely. I especially love the the new handbag. I chose the teddy bears and the amount of room inside is amaz... See more
Company replied
Company details
- #9 of 9 best companies in Jewelry Designer
- #7 of 7 best companies in Jewellery Manufacturer
Written by the company
Jewel Aus, we may not be a large corporation, but we take pride in being personal and approachable. We are committed to resolving your concerns, appreciating your feedback, and addressing any frustrations with care. When you reach out to us, you’re not just a customer—you’re a mother, father, daughter, or son, and we see you as part of our extended community. We believe in human connections, not just business transactions. Let’s work together to create moments of joy.
Contact info
Australia
- jewelaus.com
4.5
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Extremely approachable
Extremely approachable with very prompt responses via web chat. Absolutely lovely charm. Very quickly delivered to Glasgow, well packaged.
21 April 2026
Reply from Jewelaus
Thank you so much tommy for your lovely feedback! We’re so happy to hear you loved your charm and had a great experience with our customer service. It’s wonderful to know your order arrived quickly to Glasgow and safely packaged. We truly appreciate your support and hope to see you again soon!
I really appreciated being advised that…
I really appreciated being advised that Paddington wasn’t being made anymore and only a few left. I was able to get a couple more for my Granddaughters. Delivery was only a few days too which was great.
21 April 2026
Reply from Jewelaus
Thank you so much jenny for your kind feedback! We’re so glad we could help you secure a few more Paddington charms for your granddaughters before they were gone. It’s wonderful to hear the delivery arrived quickly as well. We truly appreciate your support and hope your granddaughters love their charms!
Reply from Jewelaus
Thank you so much, Krysztof, for your lovely feedback! We’re delighted to hear you were happy with the fast delivery, communication, and the appearance of your charm. Your support truly means a lot to us, and we hope to see you again soon!
Thanks love them
Thanks, the items arrived quickly. All in their own envelope inside a small box tied up with string. inside the postage box The items were all of top quality & look lovely. So happy. Brought from this company many times.
2 April 2026
Reply from Jewelaus
Thank you so much Michele for your wonderful feedback and continued support! We’re delighted to hear your charms arrived quickly and that you enjoyed the packaging and quality of the items. It truly means a lot to us that you’ve chosen to shop with us many times. We hope you continue to love your charms and look forward to sending you more in the future!
The charm broke within 3 days
2 April 2026
Reply from Jewelaus
Pendant charms do require care while wearing, as they will snap off if caught or snagged. Sadly, this feedback is the first we are hearing of this as sadly, you chose not to reach out to us. And that is a sad outcome as we are easily contacted.
Reply from Jewelaus
Hi wayne thank you so much for your kind feedback
Reply from Jewelaus
Thank you so Much. Deidre i have to say i love the rabbit charm also he is very cute. Much love for your time and comment from all at Jewelaus
Reply from Jewelaus
Thank you for your feedback. Much love from all at Jewelaus
Reply from Jewelaus
Thank you for your feedback. Much love from all at Jewelaus
beautifully made jewellery
Loads of great, beautifully made pieces to choose from, all at really great prices and with very friendly, professional communications.
17 February 2026
Reply from Jewelaus
Thank you, Johnny, your kind words and review are greatly appreciated. Much Thanks from all at Jewelaus
New Charms
I'm happy with this product. Postage took a little longer than previously. Charms are good quality. I'm sure the girls will love them.
5 February 2026
Reply from Jewelaus
Sorry it took longer, Maggie, sadly, not something we have total control over Aus post can be really quick or not so quick. But thank you for letting us Know and Much love in return for the Feedback its always appreciated
Great quality and service.
Great selection, service and communication. Everything I have purchased has been absolutely lovely. I especially love the the new handbag. I chose the teddy bears and the amount of room inside is amazing. The quality is great.
5 February 2026
Reply from Jewelaus
Thank you, Keryn, your feedback is very much appreciated, and i send a little love back to you in return for your time and kindness :)
Good quality items
Good quality items, would recommend Jewelaus.Quick delivery.
Thank you :)
2 February 2026
Reply from Jewelaus
Thank you so much for your support in this feedback. Your time is greatly appreciated. Much love in return from all at Jewelaus
Old fashioned experience
The personal attention I received made my shopping experience a delight, coupled with the wonderful quality of the charms, I’ll definitely be a return customer.
15 November 2025
Reply from Jewelaus
Thank you so Much for such a kind review. We always give thanks for your time and effort to make a review. Much love from us all at Jewelaus
Beautiful, unique, quality charms.
I have bought multiple charms over the past 12 months, and they are beautifully crafted and unique. They fit perfectly on my Pandora bracelet. Although they are very affordable, the quality is great.
28 January 2026
Unprompted review
Reply from Jewelaus
Thank you, Brooke. Your kind review is worth more than gold itself. And thank you for taking the time to help us with these words, much love in return from the Jewelaus Team
Another home run by Jewel Aus
A seamless purchase. The quality of the product. Packed with care. Prompt delivery. And each item true to it's advertised image. Very happy indeed.
17 January 2026
Reply from Jewelaus
Lucille thank you. Feedback is worth a lot to us but it also warms my heart when people take the time from their lives to show support
Reply from Jewelaus
Thank you, John. The feedback is worth a lot to us not just for your review, but also for taking the time to make it. many thanks paul jewelaus
Charms are of excellent quality
Charms are of excellent quality. Fast efficient service. Extremely happy with my purchases will definitely be ordering more.
29 January 2026
Unprompted review
Reply from Jewelaus
Thank you for your kindness
Beautiful jewellery
The charms I ordered turned up fast and were exactly what were shown in the pictures. They made my partner very happy and she wears her charm bracelet all the time. Highly recommend this site.
29 January 2026
Unprompted review
Reply from Jewelaus
Thank you for your kindness
Great service
Great service, fast shipping.
A pleasure to deal with. Will order again
28 January 2026
Unprompted review
Reply from Jewelaus
Thank you for your kindness :-)
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