jeunepremier.com Reviews 

Bad customer service.

Asked for s official bill snd nothing happend!

I ordered a ergomaxx backpack from Jeune Premier as a gift and backpack arrived with a deform. I paid 280 euro to a backpack with thinking it is a PREMIUM brand but it was a total disappointment. I reached them out to replace the backpack immediately but they found me a solution after 15 days to return me %15 of the purchase (which it is not enough return for a PREMIUM DEFORMED backpack). I had to take the offer because my niece was in town for couple days and they came back to me so late with a solution(!). I absolutely don't recommend you to buy a backpack from this brand. There are more quality customer service and brands with same price. For the price that I paid it was absolutely a disappointment. NEVER AGAIN!

Extremely disappointed with Jeune Premier customer service. I placed an order (#66082) a while ago, but I’ve received nothing but automated AI replies and zero information on the status of my delivery. My child was supposed to participate in a special fashion show with their new bag, but thanks to your lack of communication and logistics failure, we are now left empty-handed. This is unacceptable for a brand that claims to be 'premium'.

Item returned, tracking proves delivery, merchant is ghosting me and refusing to process refund

No answers from Customer Service- automated returns does not function - no help

Ordered School Ergomaxx Backback on Sep 1 2022, selecting and paying for:
"UPS Express Duties & Taxes Included. €20,01 shipping, €86,83 duty and Tax". To Turkey.

They sent it with Fedex Economy.
Immediately wrote to their support about that — no answer followed.

In around three days shipping got stuck at customs which showed a nice "customer selected economy clearance" option.

After some Instagram comments Jeune Premier finally answered. The answer was to contact Fedex (like I ordered them in the first place :-) ). Then they promised to work on the issue in 48 hours, and then a week passed and no any update or answer came from JP.

Meanwhile Fedex kindly referred me to their partner broker which suggested a price of 530+ EUR (with fees increasing daily) to clear the purchase valued at around 190 EUR.

Then I requested a refund from Jeune Premier (cos obviously sending the shipment with Economy instead of UPS Express Duties and Taxed included was a misselling of the delivery option and conditions).

Comments on Instagram are censored and switched off. No response via email. Their own feedback form which sends it on their website is also censored (that's where all the 5 stars come from).

15th of September today, stopped answering all together. Btw, I think I asked them around 4 times about the mistake with the delivery method. Even while answering they ignored the question.

So much of a premium brand.