I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more
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Review summary
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Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more
Company replied
Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more
Company replied
Company details
Information provided by various external sources
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contact info
Regent Street 207, W1B, London, United States
- jeulia.co.uk
3.7
Average
447 reviews
Replied to 7% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont use
Dont use! Ordered something and then decided i needed to cancel. Sent an email following morning (I'd only Ordered at 10pm). They responded with its a 30% fee to cancel! How's that right! Material costs, so they don't stock their own items selling online and make them straight away? Really frustrating, as i was going to reorder in a few weeks, but right now, why would I? Shocking service and response!
13 June 2025
Unprompted review
Reply from Jeulia UK
We’re sorry to hear about your unpleasant shopping experience. According to our return policy: Generally, all items enter production 120 minutes after payment is received, so cancellations after this period incur a 30% material and processing fee. You may review the full policy on our website. Upon checking, we’ve processed your order cancellation and refund. Please let us know if you have any further questions.
Great choice and appropriate size
Great choice and appropriate size
The only concern was I was not able to see if all of my address had been transferred to the order
9 June 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you're happy with your choice and sizing. We appreciate you highlighting the address visibility concern - we'll review this to improve your future shopping experience.
Easy to order
6 June 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're happy to hear you found ordering with JEULIA easy – we strive to make every step of your jewelry journey smooth and enjoyable.
Lovely jewellery at affordable prices
Lovely jewellery at affordable prices
6 June 2025
Unprompted review
Reply from Jeulia UK
We're delighted you love both the design and value of your JEULIA jewelry - creating beautiful, accessible pieces is at the heart of what we do!
Smooth and excellent range of products…
Smooth and excellent range of products to choose from.
29 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your wonderful feedback! We're thrilled you enjoyed our smooth product selection and quality. Your satisfaction inspires us to keep improving. Hope to serve you again soon!
Easy to use the site and upgrade my…
Easy to use the site and upgrade my order
28 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your kind review! We're thrilled you found our site easy to use and could smoothly upgrade your order. Your satisfaction is our top priority!
Reply from Jeulia UK
We're glad you think it's a great site! Thank you for purchasing several items from us—we're thrilled you find the jewellery lovely. Your support means a lot, and we hope you'll keep discovering more pieces you love here!
It was very easy on the site and I…
It was very easy on the site and I really liked the unusual rings, I was looking for a particular style of ring as my partner turns 50 soon, and we've been together for 13 years this year.
23 May 2025
Unprompted review
Reply from Jeulia UK
We're glad the site was easy to use and you loved our unusual rings! Thanks for choosing us to celebrate your partner's 50th birthday and 13 years together. We hope the special ring we helped you find adds extra joy to this meaningful milestone!
From reading some of these reviews I…
From reading some of these reviews I was very scared after making my purchase.
But when speaking to customer service (Abbie and Jess) they reassured me that my ring would be fast tracked and not to worry. Well my ring came all beautifully boxed with cleaning wipe, information, a coupon, box and a gift bag and a free necklace.
I will be using jeulia again.
Thanks you so much
16 May 2025
Unprompted review
Reply from Jeulia UK
We’re sorry the reviews initially worried you! So glad Abbie and Jess reassured you and your ring arrived quickly, beautifully packaged with extras. Thrilled you’ll shop with us again—thanks for giving us a chance and your kind words!
Proposal
Very difficult to choose as very good looking jewellery, very appreciated for the fact that it could be "modified" to the likes of the customer. Now just having it in my hand and hope is as good as the picture so I can propose to my to be wife. For now thank you for massive help
15 May 2025
Unprompted review
Reply from Jeulia UK
We're thrilled our beautiful jewelry made choosing a proposal piece tough—and that you loved the customization! Fingers crossed for a perfect proposal—thanks for trusting us with this special moment!
Simple enough to go through ste ,check…
Simple enough to go through ste ,check out a little long
10 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you found our site simple to use, and we appreciate your note about checkout – we're always working to improve. Your satisfaction is important to us!
Simple ordering system
Simple ordering system! Real life review and picture make it easy to see the real item.
6 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your wonderful feedback! We're thrilled you found our ordering system simple and appreciated the real-life reviews/pictures. Helping customers make confident choices is our goal!
Fast delivery and excellent quality…
Fast delivery and excellent quality jewellery. Thankyou so much for getting it delivered so quickly.
17 April 2025
Unprompted review
Reply from Jeulia UK
We're so glad you love our fast delivery and high-quality jewellery! Your satisfaction is our top priority. Thank you for your kind words, and we look forward to serving you again soon!
Great choice easy to navigate website…
Great choice easy to navigate website good offers/ perks
17 April 2025
Unprompted review
Reply from Jeulia UK
We're overjoyed to hear you enjoyed our diverse selection, user-friendly site, and great offers! Your positive feedback fuels our drive to keep delivering top-notch service. Thank you!
Very easy to order my ring for my…
Very easy to order my ring for my future wife ....just waiting for delivery now ....but thanks guys
28 March 2025
Unprompted review
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled to hear that your experience with us was seamless. We truly appreciate you choosing us to be a part of this special moment. We can't wait for you to see the ring in person, and we hope it brings joy to you and your future wife. If you ever need anything else, don't hesitate to reach out.
Its an amazing ring
Its an amazing ring. Had a great design. The girlfriend doesn't know i have ordered it. Will be a surprise when I propose to her. Would recommend to family and friends for the perfect engagement ring
28 March 2025
Unprompted review
Reply from Jeulia UK
We're absolutely thrilled to hear that you're so impressed with the ring! It's wonderful that you find the design amazing. The element of surprise for your proposal is going to be magical, and we're honored to be a part of this special moment in your life. Your intention to recommend us to your family and friends is the highest compliment we could receive. We hope that when you propose, the ring will be everything you've envisioned and that your girlfriend will be overjoyed. If you need any other jewelry in the future, like wedding bands perhaps, don't hesitate to come back. Congratulations in advance on your engagement!
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled that you found our website easy to use. It's our constant goal to provide a seamless and user - friendly experience, and your feedback means a lot to us. Looking forward to serving you again!
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled that you're satisfied with the ring and the care taken in its packaging and delivery. Our team is dedicated to ensuring that every product, from the item itself to its presentation, is of the highest quality. Your satisfaction is our top priority, and we're so glad we could meet your expectations. Looking forward to serving you again in the future!
Great site
Very easy and simple to use.
Great selection and variety on offer.
Will be shopping here again.
21 March 2025
Unprompted review
Reply from Jeulia UK
Thank you so much for your wonderful review! We're extremely delighted to hear that you find our site easy and simple to use, and that you're impressed with our great selection and variety. Your satisfaction is our greatest motivation. We're looking forward to your next shopping spree with us. Have a great day!
1st time buyer!
1st time buyer!
At first, to be honest, I was scrolling through Google to see what engagement rings were available and I saw your company pop up. I wasn't sure at first, what to think. I then looked at your page on Facebook and saw, an amazing amount positive reviews. I took the plunge, ordered a ring and received a free gift of high value, which I am massively thankful for. I await the arrival of, said ring and hope that is as good in person, as it is on your website.
Thank you, sincerely.
Michael
20 March 2025
Unprompted review
Reply from Jeulia UK
We're extremely excited to welcome you as a first - time buyer! It's wonderful that we caught your attention while you were searching on Google. We understand the initial hesitation, but we're glad our Facebook reviews gave you the confidence to take the leap. Thank you so much for placing your order with us. We're thrilled you received a high - value free gift and hope it adds to the excitement. We can't wait for you to receive it and see the joy it brings.
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