easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more
Company replied
I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst service
Worst service, they want to charge fees for rebooking a flight even when it's the fault of the airline... seriously?!!!
22 May 2026
Unprompted review
smooth transaction
I like that the process was smooth and ticket prices are cheap. But during the checkout, they suddenly changed the price and raised it to +65aud which was misleading to me.
3 June 2026
Reply from Jettzy
Hello,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
easy to book, extra option such as free check in bag
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have to pay far more for the ticket.
Overall, happy with that:)
2 June 2026
Reply from Jettzy
Thank you for your positive feedback
worst experience ever with refund and…
worst experience ever with refund and insurance
4 June 2026
Unprompted review
I wanted yo change the daye on my…
I wanted yo change the daye on my leaving to honto Sydney , it charged me an extra $300 plus to change the date.Outrageous! I'm canceling my flight
31 May 2026
Very easy to get tickets and very cheap
19 May 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
I made the booking easily and quickly…
I made the booking easily and quickly and I can highly recommend this company. I had no troubles at all. 5/5 stars!!! 🌟
18 May 2026
Reply from Jettzy
Thank you for your positive feedback
Very easy steps to navigate and great…
Very easy steps to navigate and great options as the process progresses to the final stage of purchasing.
15 May 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Kong,
We are not sure what you mean. Your ticket confirmation was sent to your email shortly after your payment. Do you mean an email to remind you when your flight is and when to check in? We are sorry for the inconvenience, but we do not offer this service.
Kind regards
Jettzy
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
Cancelled our flights home with NO COMMUNICATION and then booked us on a flight for the following day which meant we would have been stuck in Bali for an additional night with no accommodation.
Luckily we realised after checking itinerary so then they offered us an alternative flight on the correct day, we confirmed it and then get an email saying THAT flight is no longer available. Third time lucky after emailing back and forth, getting very slow responses and wasting our last day of holiday sorting this out, we finally got given a flight home for the right day. Get given our seats, we are all split up when I has paid EXTRA to confirm we would be sitting together. Contact Jettzy for a refund of this and get fobbed off and told I need to contact the airline. They have been an absolute nightmare to deal with, do your self a favour and book with someone else!
23 May 2026
Unprompted review
Reply from Jettzy
Hi Cailin,
Our system sent you the schedule change notification on 22 MAY 2026.
We're sorry for the inconvenience about the seat. We have requested one of our supervisors to review this matter and will get in touch with you.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
The service is really good
The service is really good, what I don't like they put the prize up for the last minute, I wish they let me know earlier so I know exactly how much I have to pay. Regards
13 May 2026
Reply from Jettzy
Thank you for your positive feedback
Youse provided us a convenient cheap…
Youse provided us a convenient cheap flight suitable for our services and done in the best way possible
12 May 2026
Reply from Jettzy
Thank you for your positive feedback
Booking a return flight for the same day
I tried to book a return flight for the same day, but your computer system could’nt understand and booked my return flight a week later.
I tried seven times over two days to book these flights to Brisbane on the 18/05/26 and still it reverted back to the 25/05/26 for my return flight.
All this ended up costing me an extra $755.
SORT IT OUT.
14 May 2026
Reply from Jettzy
Hi Ronald,
We have reviewed your booking log and can confirm that the ticket was issued correctly according to the flights that you had chosen.
Kindly contact our team at support@jettzy.com to rebook the correct flight. Please note it will be subject to the airline change penalty and any applicable fare difference.
Kind regards
Jettzy
Reply from Jettzy
Hi Chris,
Please check your Junk or Spam mailbox. Please email us at support@jettzy.com if you require further assistance
Kind regards
Jettzy
My flight to Sydney on the 15th of May…
My flight to Sydney on the 15th of May went completely wrong.
Flight JQ608 14:55 pm
I proceeded to check in but it was denied. I then asked for assistance. The assistant could not find my booking. I was left with no other option but to purchase a new ticket for $284.00 dollar. I am a senior, Iam retired and have minimal income.
I was very disappointed and annoyed. My flight home was without issues. I can't understand why both tickets where purchase on the same day. Money was taken out of my account. I would like to be refunded my ticket for the flight to Sydney from Avalon. $201.47
Thank you
12 May 2026
Reply from Jettzy
Hi Peggy,
Kindly email our team at support@jettzy.com. We will review the booking and review your case. If the booking was invalid for you to travel, we will offer you a full refund of that flight.
Kind regards
Jettzy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.