The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
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easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
I didn't realize the tickets were in Australia dollars till it was too late. I would not have proceed if I had know as I was paying in NZ $ Making it more expensive.
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Booked my travel through Jetty and im…
Booked my travel through Jetty and im quite satisfied
20 May 2026
Reply from Jettzy
Thank you for your positive feedback
Best Price and Smooth Booking Process
Jettzy offered by far the best price for the flights I was hoping to take. Almost too good to be true prices. Naturally, I worried that there might be a catch, but the price remained the constant through the booking process, which was very smooth and easy. Confirmations arrived fast and I was able to log into the airlines websites and see my flights as soon as I had the booking reference. I'd be very confident to use Jettzy again if they offered a good price on flights I wanted to book.
The only minor thing was they wanted a very small surcharge for both selecting vegetarian meals and for seat selection - something I chose not to select because I was confident this would be free through the airline's app once the flights were booked (it was). So just stay savvy if you want to avoid a few unnecessary dollars.
19 May 2026
Reply from Jettzy
Thank you for your positive feedback
They did help me to book extra seat for…
They did help me to book extra seat for our child but didn’t help with the seats next to each others. That’s not good.
22 May 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
More costly than service
More costly than service. Didn’t even notify for anything on time. Like flight was changed and notified just before one hour of flight. We tried to get boarding pass but the system showed no booking found.
It was really frustrating
12 May 2026
Reply from Jettzy
Hi Sharma,
It was not a pre-planned schedule change. Instead, your flight was changed on the date of departure due to the late arrival of the incoming aircraft. However, it was only a 25-minute delay and did not impact your check-in.
Your booking was confirmed and is valid for travel.
Kind regards
Jettzy
Easy booking website
Easy booking website. The whole process was quick and straight forward.
12 May 2026
Reply from Jettzy
Thank you for your positive feedback
My flight was delayed for more than 3…
My flight was delayed for more than 3 hours and I'm not sure how to get a refund
5 May 2026
Reply from Jettzy
Hi there,
Please contact our team via support@jettzy.com so that we can review your booking and advise if we can apply refund for you.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Good Service
I requested a change which I as it turned out I did not need but I was so pleased that you did organize it so well done!
30 April 2026
Reply from Jettzy
Thank you for your positive feedback
Would put 0 stars if I could
Would put 0 stars if I could. They booked my flight for the wrong day then wouldnt refund, exchange. I can see why they have such poor reviews as it is. I thought despite their poor rating/reviews i would give them a go because they are cheaper. But it's cheaper because it's misleading price that reflects not of the day you choose but of cheapest day to dly and automatically books the wrong day with no review before payment. My advice if your looking for someone reliable pay the extra 30-40 $ for a proper provider.
10 May 2026
Reply from Jettzy
Hi there,
We have reviewed your booking log and can confirm that you selected the wrong date at your end. Your ticket has a non-refundable condition per its fare rules. If you wish to change the travel date, please get in touch with us at support@jettzy.com
Best
Jettzy
No issues
No issues, very easy system to use
One you’ve received the email,
Is there any way it could be downloaded the tickets to your wallet on the iPhone, just a thought!
Happy customer
11 May 2026
Reply from Jettzy
Thank you for your positive feedback
Easy online booking
Easy online booking. Good communication. All done and no hassles at check in.
10 May 2026
Reply from Jettzy
Thank you for your positive feedback
For an older person that doesn't like…
For an older person that doesn't like to do things on line, it was not difficult
10 May 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Jit,
We can help you with the date change. Please submit your request to support@jettzy.com
Cheers
Jettzy
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