Jettly Reviews 1,257

Reply from Jettly

Jan 4, 2024

We are sorry to hear about your recent experience with Alice Williams at Jettly. We take great pride in providing exceptional service to all of our clients, and it is disappointing to hear that this was not the case for you.

Please accept our sincere apologies for any inconvenience or frustration caused by Ms. Williams' response. We value your business and understand the importance of maintaining professional communication at all times. Our team has been advised to always conduct themselves in a polite and respectful manner, especially when dealing with valued clients like yourself.

We want you to know that your feedback is important to us and we will be taking necessary steps to ensure that this does not happen again in the future. We appreciate your loyalty as one of our biggest online providers in the Middle East and we hope to continue our partnership on a positive note.

If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for bringing this matter to our attention.

Reply from Jettly

Jan 4, 2024

We sincerely apologize for the inconvenience you have experienced with unsubscribing from our services. We understand how frustrating it can be to continuously unsubscribe, and we want to assure you that we are taking steps to fix this issue. Please know that your feedback is valuable to us and we will work towards providing a smoother and more efficient unsubscribe process in the future. Thank you for bringing this to our attention.

Reply from Jettly

Jan 4, 2024

Thank you for sharing your concerns. We regret to hear about your disappointment regarding the pricing changes. At Jettly, we strive to maintain transparency and respect our quoted prices. However, fluctuations may occur due to external factors like fuel rates, airport fees, or market demand. That being said, we understand the frustration this may cause and sincerely apologize for any inconvenience. We value your feedback and will take this opportunity to reassess our pricing structure to prevent such issues in the future.

Reply from Jettly

Jan 4, 2024

I am truly sorry to hear about your recent experience with Jettly's communication methods. Please accept our sincerest apologies for any unsolicited messages you have received and the late-night phone call, which is clearly out of our standard operating hours. We understand how disturbing these incidents can be, and we want to assure you that such instances are not reflective of our typical customer service standards. We have noted your concerns and will immediately look into this matter to rectify the situation and prevent such occurrences in the future.

Reply from Jettly

Jan 4, 2024

I extend my apologies for your recent experience with our flight and pricing structure at Jettly. We are genuinely sorry to hear that you found our prices to be excessively high and that there was a discrepancy in the flight time estimation. We aim to provide clear and accurate information to all our customers, and we regret any misunderstanding that may have occurred. Please rest assured that we calculate our prices based on various factors such as fuel costs, plane maintenance, and aviation charges, striving to maintain a balance between affordability and quality of service. Regarding the flight time estimation, we usually incorporate buffer time for taxiing, take-off, and landing. However, we understand your concern and will take your feedback into account to improve our flight time estimates in the future.

Reply from Jettly

Jan 4, 2024

I am extremely sorry to hear that you have been receiving unwanted emails from us. At Jettly, we respect the communication preferences of our customers and certainly do not condone spamming. Your user experience is of the utmost importance to us and we apologize for any inconvenience caused. We are taking immediate action to investigate this issue and ensure that you will no longer receive any undesired communications. In the meantime, if you would prefer to unsubscribe from our mailing list, please click on the 'unsubscribe' link at the bottom of our emails. We appreciate your understanding and patience in this matter.

Reply from Jettly

Updated Jan 4, 2024

We deeply regret to hear about your recent experience with our flight options at Jettly. It is never our intent to provide unsatisfactory service or options that do not meet our customers' expectations. I understand that you were expecting to see a heavy jet option for your transatlantic flight. The absence of this option is unusual and not indicative of our typical flight offerings, especially for long-haul flights.
Please know that your feedback is important to us and we take it very seriously. We will be investigating why the heavy jet option was not available for your consideration and ensure that we rectify the situation promptly.

Once again, I apologize for your experience and the inconvenience this may have caused. At Jettly, we strive to provide our customers with a variety of suitable options for their travel needs and will make every effort to improve based on your feedback.

Reply from Jettly

Updated Jan 4, 2024

I am sorry to hear about your recent experience with our customer service. We at Jettly understand that while automation can assist in streamlining processes, it can't replace the personal touch and detailed attention provided by human communication. We deeply regret that our staff did not review your previous email chain thoroughly before closing your enquiry. I assure you that this is not our standard practice, and we always aim to resolve all customer queries and issues before closing any case.

Please be assured that we are taking your feedback seriously and will address this issue with our team in order to prevent such situations in the future. We value your ongoing communication with us and are committed to ensuring that your concerns are fully addressed and resolved.

Once again, I apologize for any inconvenience that this may have caused. Please feel free to reach out to us should you need any further assistance.