JetJustice.com logo
Visit website

JetJustice.com Reviews 9

•
TrustScore 3.5 out of 5

3.5

Transportation Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Transportation Service

Contact info

3.5

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Waiting......

Put in a claim and they advised that TUI disputed so id needed to go to court, not heard anything since, sent them emails and also messages on Facebook but no response!

21 October 2025
Unprompted review
JetJustice.com logo

Reply from JetJustice.com

Hi Martin, we're sorry that you weren't eligible for compensation on this occasion and appreciate that this will have been disappointing.

We understand your frustration and appreciate you taking the time to leave feedback. We did previously provide an update regarding your matter and, while we have no record of any recent emails from you, Facebook is not a customer service channel that we regularly monitor for case enquiries.

We wish you all the best moving forward.

Rated 5 out of 5 stars

I had a flight delay of 4 hours with…

I had a flight delay of 4 hours with Turkish airlines and once I gave them my flight information and details. No scribble, it’s was a swift case and was informed everything up to the compensation payment which didn’t take long. But patient is a Bertie as you have to give this team time to deal with your case and believe me it will be done with 4 weeks at least

5 April 2026
Unprompted review
Rated 1 out of 5 stars

I have been waiting 5 months for…

I have been waiting 5 months for compensation from these guys and still nothing. They never give any updates unless I contact them. I used another company previously and had claim settled in 2 weeks. Not impressed jet justice sorry

7 October 2025
Unprompted review
JetJustice.com logo

Reply from JetJustice.com

Hi Gary,

We understand that waiting for compensation can be frustrating. That’s exactly why we’re here: to hold airlines to account and to do so as quickly as the law allows.

Timelines in these cases vary depending on the airline and the legal process. Some claims are resolved very quickly, while others take longer, especially where further escalation is needed. What doesn’t change is our focus on progressing cases properly and thoroughly.

We share updates whenever there’s a meaningful development, and we’re always happy to confirm the current status if a customer gets in touch. We've noted this message and have asked your claims advisor to get in touch with you with some more specifics of your claim.

We remain fully committed to progressing every case and achieving the best possible outcome for our customers, and we look forward to doing the same for you in due course.

Best Regards,
Team JetJustice.

Rated 5 out of 5 stars

10/10

Jet Justice took a claim that was going to take me months and months, and got it sorted in weeks! And the commission is completely fair for the amount of work I would’ve had to do myself to make this claim!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive Claims Advisory team.

I've had a successful claim through them, when it came time to input my banking details is explained to the claims advisor that the system they use to capture banking details is not working as i typed in my banking details perfectly but the system says it's invalid as the number of digits is incorrect,the number of digits is exactly the required amount(8)

It's been a week and I have recieved no response or assistance.i have submitted multiple requests for assistance both over email and on the website and received nothing in terms of a response

Customer service is awful.

I can't

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Got my compensation promptly and easily, you get allocated a personal claim handler who is very responsive and makes the process easy!

14 January 2025
Unprompted review
JetJustice.com logo

Reply from JetJustice.com

Thank you, Tom, for your wonderful review! We're thrilled to hear that you were happy with our service. Having a personalised claims handler makes the flight compensation claim process smoother, and we’re glad that you received your without any hassle. If you ever need assistance again, we’re always here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look