First time using after reigniting my trading card passion. Absolute brilliant website giving a smooth and easy experience with top quality ordering, processing and delivery times. A really wide sel... See more
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Review summary
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Reviews shaping this summary
Ordered a few times now, and have never had a problem. Great prices, fast dispatch (with fully trackable delivery options) and everything arrived in perfect condition, very well packed. The pulls coul... See more
Very impressed with JET Cards. Items dispatch quickly and are well packaged. Have had no problems with preorders or normal orders. Good prices on Lorcana and useful to see stock levels on the individu... See more
Item was delivered quick, really well packaged. I'm impressed at the stock they had, it's hard to find final fantasy TCG booster boxes at a reasonable price. I'd never really heard of Jet cards before... See more
Company replied
Company details
Written by the company
JET Cards is the home of online Trading Card Games. Specialising in Pokemon, Yu-Gi-Oh!, One Piece and Magic The Gathering, we have everything from the latest sealed products such as booster boxes, tins and collection boxes to a variety TCG accessories. Our aim here at JET Cards is to be one of the biggest and best Game Stores in the UK, whilst maintaining our values with high levels of customer service and competitive prices. If you have any questions or queries, please drop us an email or message on social media and our very friendly customer support team will be more than happy to help. We provide FREE tracked shipping on all orders over £100!
Contact info
7d Brydges Court, Castledown Business Park, SP11 9FT, Andover, United Kingdom
- support@jetcards.uk
- jetcards.uk
4.8
Excellent
522 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Spot on
Excellent - my preorder arrived in great condition and on the day of release. Couldn’t ask for more.
12 July 2024
Great Service. Fast Delivery.
Quick service and fast delivery on pre-ordered items. Packaging was secure and items arrived in perfect condition. Very happy with the service I received. Will definitely buy from them again.
12 July 2024
Unprompted review
Brilliant customer service
They had delays from their supplier, so my order was delayed, but the customer service was fantastic. Very helpful and informative. No faults or complaints about JET cards at all. 5*
15 June 2024
Unprompted review
Booster box case arrived quickly in…
Booster box case arrived quickly in perfect condition. I have ordered from JET in the past when Royal mail have damaged the parcel in transit and they were happy to offer a refund or aid in processing a claim with Royal Mail. I chose to return and the refund was processed very promtly. Prices are comparative to the best on the market.
9 July 2024
Unprompted review
Packaging needs to be worked on
1st ordering experience through this company. Easy and simple ordering process. Items arrived in a timely manner. Only gripe is that the packaging could be improved upon.
I ordered 3 blister packs and they turned up in a well sealed box with Polystyrene Wotsits as the packaging material. Unfortunately due to the packaging material of choice, it has now bent the edges of the blister packs, so if you wanted to keep them in pristine condition as collection pieces, I would order from somewhere else.
Luckily Ordered mine for opening purposes, so not too bad on that front. Apart from the packaging issue, no complaints here 😊
10 July 2024
Unprompted review
***Five star online card supplier***
Made my 2nd order and got it promptly. Looking to order again soon like I said I would in my previous review.
4 July 2024
Unprompted review
Product arrived in perfect condition
Product arrived in perfect condition. Very happy bunny.
1 July 2024
Ordered a case of Pokemon SV05
Ordered a case of Pokemon SV05: Temporal Forces and it came a few days later in the sealed case from Asmodee.
Thanks so much, I will be returning for more purchases in the future.
24 May 2024
Unprompted review
Reply from JET Cards
Hello Macauley,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
Ordered a "sealed case" of Cardfight…
Ordered a "sealed case" of Cardfight Vanguard Fated Clash and got 20 boxes without the original box from Bushiroad. Got the product 2 weeks after release date. Never again.
13 May 2024
Reply from JET Cards
Dear Customer,
I am sorry to hear you were not happy with your order, however this 1-star review contains information that is misleading and not accurate.
I can see from our order summary that you placed a pre-order for 20x individual Cardfight Vanguard Fated Clash booster boxes and not a sealed case. We did not sell sealed cases for this product line and no where within the product description did we state you would receive a sealed case.
Under normal circumstances, when a customer places an order for the same amount within a sealed case, we would provide the customer with a sealed case regardless. Unfortunately, our supplier did not provide us with any booster boxes in a sealed case, but instead we received all of our allocation in a single box with no original Bushiroad boxes.
With regards to the delay, you were notified by us via email that the shipment was delayed in transit to the supplier and we stated the updated release date to you, this issue was out of our direct control. After being notified of the delay, you were given the opportunity to cancel your order should you not wish to wait for the delayed items to arrive however you stated you were happy to keep the order open and we fulfilled this on 13th May.
If you do not wish to keep this order and would like to return the items for a refund, you can start the returns process by emailing support@jetcards.uk
Kind regards,
Kelly
Sealed display of crown 👑 mini tins…
Sealed display of crown 👑 mini tins sent opened!
Not what was advertised or paid for!
9 May 2024
Unprompted review
Reply from JET Cards
Hello David,
I am terribly sorry to hear that you have been provided an open display of tins when you should have been provided a sealed display.
A member of the support team has emailed you with corrective actions as we want to make this right for you.
As stated in the email, we have provided you with a free tracked 48 returns label for you to send this item back to us. As a gesture of goodwill, we will be refunding your entire order in full (including the item not returned to us) as an apology for the inconvenience caused to you.
Thank you for your understanding,
Kelly
Reply from JET Cards
Hello Sam,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
Pre ordered mtg booster display
Pre ordered mtg outlaws of thunder junction booster display at a great price, was kept well informed of delivery, came in pristine condition and on time.
20 April 2024
Unprompted review
Reply from JET Cards
Hello Shaun,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
Ordered some Pokémon cards
Ordered some Pokémon cards, they arrived promptly and very well packaged. Will be using again in the future :) .
19 April 2024
Unprompted review
Reply from JET Cards
Hello Mark,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
Fast shipping
Fast shipping, excellent pricing!
I had ordered a present for my husbands bday in March from another retailer, it never arrived, Customer service was atrocious until I found Jet Cards! Can't believe I hadn't found them sooner. Won't be using other retailers for this again, Jet Cards dispatch and deliver when they say they will!
Not a bad word to say about them at all!
Thank you Jet Cards!
9 April 2024
Unprompted review
Reply from JET Cards
Hello,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
Good seller!!
4 April 2024
Unprompted review
Reply from JET Cards
Hello,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
I have bought 2 MKM boxes
I have bought 2 MKM boxes, they were delivered in secured way, I have nothing to complain about, so big positive reference.
Thank You and hope to order something from You in the future.
15 February 2024
Unprompted review
Reply from JET Cards
Hello,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Customer Support Team
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