First time using after reigniting my trading card passion. Absolute brilliant website giving a smooth and easy experience with top quality ordering, processing and delivery times. A really wide sel... See more
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Review summary
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Reviews shaping this summary
Ordered a few times now, and have never had a problem. Great prices, fast dispatch (with fully trackable delivery options) and everything arrived in perfect condition, very well packed. The pulls coul... See more
Very impressed with JET Cards. Items dispatch quickly and are well packaged. Have had no problems with preorders or normal orders. Good prices on Lorcana and useful to see stock levels on the individu... See more
Item was delivered quick, really well packaged. I'm impressed at the stock they had, it's hard to find final fantasy TCG booster boxes at a reasonable price. I'd never really heard of Jet cards before... See more
Company replied
Company details
Written by the company
JET Cards is the home of online Trading Card Games. Specialising in Pokemon, Yu-Gi-Oh!, One Piece and Magic The Gathering, we have everything from the latest sealed products such as booster boxes, tins and collection boxes to a variety TCG accessories. Our aim here at JET Cards is to be one of the biggest and best Game Stores in the UK, whilst maintaining our values with high levels of customer service and competitive prices. If you have any questions or queries, please drop us an email or message on social media and our very friendly customer support team will be more than happy to help. We provide FREE tracked shipping on all orders over £100!
Contact info
7d Brydges Court, Castledown Business Park, SP11 9FT, Andover, United Kingdom
- support@jetcards.uk
- jetcards.uk
4.8
Excellent
522 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The classic collection came on time and…
The classic collection came on time and in decent condition, some of the plastic wrap was ripped but I was opening it anyway. I would be happy to use jet cards again.
15 January 2024
Reply from JET Cards
Hello Kerry,
Thank you for this 4-Star review. We are happy to hear that you are pleased with your order overall. I am sorry to hear that the classic collection arrived with ripped plastic, sometimes these products can arrive from the supplier with small defects such as this or they can be damaged in transit. We will always ensure that we correct any issues to the best of our ability for our customers.
On this occasion, as you were opening the product anyway i can see why you did not get in contact with us, but for any future orders if you have the same issue and would like us to fix it for you please do not hesitate to reach out :)
We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Excellent
My order arrived quickly and very well packaged. No complaints whatsoever.
18 January 2024
Unprompted review
Reply from JET Cards
Hello Alexander,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Great pricing and quick delivery highly…
Great pricing and quick delivery highly recommended
12 January 2024
Reply from JET Cards
Hello Callum,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Excellent
Excellent, I emailed them to check if an item was in stock they were super quick to get back to me so I ordered and they were here all within the same week. Highly recommend! 🙏
10 January 2024
Reply from JET Cards
Hello Caroline,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Reply from JET Cards
Hello Zakhriah,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Reply from JET Cards
Hello SR,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Satisfaction
I'm 100% satisfied with my purchase, will recommend to anyone.
9 January 2024
Unprompted review
Reply from JET Cards
Hello Robinson,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Would use again!
My son’s order arrived safely and in good time, it was securely wrapped and was exactly as described! Thanks so much.
4 January 2024
Reply from JET Cards
Hello Jacqui,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
No complaints at all. Great service
First time buyer. Have no complaints about the communication, have no issues with how the package arrived, it was promptly delivered, even over the Christmas/New Year period. Also, securely packed. Would definitely buy from again.
Also, the mystery box I bought was decent value for money. No complaints about what was included in it.
2 January 2024
Reply from JET Cards
Hello OJ,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Great service
Fast delivery, item arrived well packaged. Would order from again. Thanks :)
2 January 2024
Reply from JET Cards
Hello Vicky,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Ordered 10 sealed Pokemon 151 tins
Ordered 10 sealed Pokemon 151 tins
What was nice is that instead of pulling the tins off of the shelf they actually sent me all the tins in their original set box from the manufacturer would definitely recommend P.s pulled alt art charizard from it too
5 January 2024
Unprompted review
Reply from JET Cards
Hello Thomas,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
P.S. Delighted to hear that you pulled the alt art Charizard!!
Kind regards,
Jamie
Customer Support Team
Perfect Pokémon binder
Fantastic product - by far the nicest Pokémon binder we’ve found and a huge hit with our son. Great service, fair price and speedy delivery. Thank you!
2 January 2024
Reply from JET Cards
Hello Sally,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
You can trust them, amazing website.
Very quick and safely delivery, no late, no damage.
8 December 2023
Unprompted review
Reply from JET Cards
Hello Kristof,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
New Loyal Customer
Very well packaged and delivered on release day ! WILL be using again for preorders
8 December 2023
Unprompted review
Reply from JET Cards
Hello Daniel,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We look forward to you future orders with us!
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
amazing delivery amazing pulls
5 December 2023
Reply from JET Cards
Hello Karolis,
Thank you so much for this 5-Star review. Congrats on the pulls!!. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Reply from JET Cards
Hello Adam,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Jamie
Customer Support Team
Reply from JET Cards
Hello Toby,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Great experience!
Great offers! Quick & responsive customer support. Fast delivery. Products delivered in mostly good condition, just a squashed box corner on one of the items.
4 December 2023
Unprompted review
Reply from JET Cards
Hello Antoni,
Thank you for this 4-Star review. We are happy to hear that you are pleased with your order and would also like to thank you for your comments on our customer support team.
I am sorry to hear that one of the boxes you received had a squashed corner. Our dispatch team always handles all products with care, however sometimes these boxes can be damaged in transit or from the supplier and are not always seen. In the event that any of the contents were damaged, please reach out to the support team and we will try to resolve this for you.
We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Arrived early and in fantastic shape
29 November 2023
Reply from JET Cards
Hello KT,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
Amazing
Honestly love ordering my booster boxes and booster case from these guys 😋
17 November 2023
Unprompted review
Reply from JET Cards
Hello Skylander king,
Thank you so much for this 5-Star review. We are happy to hear that you are pleased with your order. We hope that you will shop with us again.
Thank you for choosing JET Cards
Kind regards,
Kelly
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