Ease of booking. Would prefer to be able to choose each flight rather than have the entire schedule selected for me. Sometimes the plan does not suit. Makes it more difficult I know but I had already... See more
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Review summary
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The booking was completed in less than 24 hours. It was a bit of surprise that the seat selection was an additional charge after the fact, as it indicated the seats selection was included, thus a deci... See more
The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I fol... See more
It was very seamless when looking for flights on a multi leg flight. But the payment was so difficult. Was keep getting rejected after 5 tries finally Was able to purchase the tickets
Company details
- #7 of 7 best companies in Flights Search Site
- #6 of 6 best companies in Airline Ticket Agency
- #1 of 1 best companies in Hotel
- #23 of 24 best companies in Travel Agency
- #8 of 8 best companies in Travel Aggregator
Written by the company
Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/
Contact info
2067, Chatswood West, Australia
- jetabroad.com
3.6
Average
4K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Tickets arrive on email within seven hours.
Easy to buy and adjust times between the different legs of my itinerary. With enough time between flights. Tickets arrive on email within seven hours.
7 March 2026
Simple and efficient
21 February 2026
I took this company to court and won.
I took this company to court and won.
Still awaiting my refund.
Not even law abiding.
Avoid at all cost.
Court order number: 243MC354
Amount payable: £1716.58
Your records will show this and I have just emailed you the court order to jog your memory.
12 March 2026
Unprompted review
Reply from Jetabroad
Hi Anwen, can you please advise your booking reference so we can investigate your matter. We have no record of any bookings in the name you have posted on trust pilot. Unless you have had us mixed up with another company.
Tickets not assigned
I made a booking under JA-8G0A7F4I6J , this is a multi city booking (4 legs) , i have only received a confirmation for 1 leg of the travel. the 2nd PNR is on hold by airlines and you guys are not responding to my 6 email I have already sent. I need to know what's happening ?? Before you apologise and ask me to contact customer support, check you mailbox with the reference number. Respond URGENTLY.
I have been sending you emails with ZERO acknowledgement and response. and also looking at my junk folder.
12 March 2026
Unprompted review
Reply from Jetabroad
Hi Archie, We are sorry that your booking experience did not meet your expectations. I can see that you have been in constant touch with our team and your tickets are all sent to you now.
Very easy to do no problem.
4 March 2026
Never ever use Jetabroad
Never ever use Jetabroad . They are scam artists. I booked my flights from Auckland to Argentina via Melbourne, 8 months before flying on 28th February. I paid $4000 NZ dollars. They demanded more money from me 3 months before I was due to fly. There is zero customer service. The email was very threatening and said if I did not pay I may not be able to board the flights. This threat was made in writing. I sorted this out after hours of trying over a period of days and they agreed to waive the fee. To be clear at no time did I change any part of my booking.
Then one week before my trip of a lifetime to Ushuaia, Argentina and my cruise to Antarctica - tens of thousands of dollars invested in the trip and specialised gear- they demanded more money. They again threatened me with not being able to board my flight - bought and paid for 8 months in advance. As a single woman travelling alone I dreaded being stranded at a foreign airport, where I did not speak the language and missing the cruise. Shame on them. Shame on them - what should have been a time of excitement and fun became a nightmare.
20 February 2026
Unprompted review
Reply from Jetabroad
Hi Cheryl,
We can see that your booking was affected by Schedule Change twice since you booked with us. We hope you understand that Schedule changes are initiated by the airline, not a travel agency.
As explained to you over the email and phone, Jetabroad has service fees as part of its business model, and these are acknowledged by customers prior to booking.
Our fees apply when we need to reissue the tickets due to voluntary - or involuntary - changes. These fees are not hidden and are very much published on our website. Please click on the following link for your perusal - https://www.jetabroad.com.au/feesandcharges.
Jetabroad sent you the schedule change advise along with the payment link for our fees. We can see that these fees were signicantly reduced from NZD 54 per person down to NZD 10 per person and subsequently waived both times as a goodwill gesture.
Your tickets were re-issued and your booking was confirmed prior to your travel.
The advise in our email that airlines may deny boarding if the tickets are not updated with correct flight details is a generic advise that we advise our passengers as a duty of care and not a threat. It is to prompt our passengers of the risk of not having their tickets reissued and get denied boarding. Your ticket was issued on LATAM Airlines plate, however the flight number change was on the Aerolíneas Argentinas from Ushuaia - Buenos Aires. As your booking included mixed airlines, your ticket required to be reissued to reflect the correct flight number. In such cases, if the ticket doesn't reflect the updated flights, airport ground staff may deny boarding to our passengers.
Trying to cancel a booking it’s near…
Trying to cancel a booking it’s near impossible
20 January 2026
Reply from Jetabroad
Hi Michelle, I can see that our team have cancelled your flights and submitted your ticket for a refund and this advise has already been communicated to you.
stupiddddddd
9 March 2026
Stay away from Jetabroad
Booking reference JJQ66PD I have been contacting your customer service for days and have sent more than 15 emails requesting help canceling my flights, which were affected by the war.
Your team told me that canceling the flight is my responsibility and that I should only contact you when requesting a refund. However, the booking reference you provided is incorrect and does not work on the airline’s website. Because of this, I cannot cancel the flight myself.
For days I have been asking for the correct booking reference or the e-ticket number so I can cancel the flights directly with the airline. Instead of helping, you have simply ignored every email.
All I am asking for is the correct booking reference or the e-ticket number. This situation is completely unacceptable and shows a shocking level of customer support.
Please send the correct booking details immediately.
10 March 2026
Unprompted review
Reply from Jetabroad
Hi Khaled, We can see that you have been in constant touch with our team and your matter is now resolved.
Best price and food service in tickets…
Best price and food service in tickets and email
8 March 2026
The reservation went well but I’ve been…
The reservation went well but I’ve been unable to get seats yet on our business class flight and cannot find help yet from jetabroad
27 February 2026
Reply from Jetabroad
Hi Robert, I can see that you were able to get in touch with our team and they have sorted your issue.
Easy to use.
8 March 2026
Bad Support
I understand they are a budget online travel agent, but customers still pay good money and deserve at least a response to enquiries within 48 hours.
We purchased multi-city tickets for two people. Because of the war in the Middle East, I contacted them to ask if it was possible to change the route and return from a different city. Their reply was that all tickets on our desired dates were sold out and asked us to provide new dates. Instead, they should have provided the available alternative dates for us to choose from.
When I checked myself, I found that tickets were still available through alternative routes. I then requested information on how much refund we would receive if we cancelled the flights that go via the Middle East, so I could quickly purchase the available tickets before they sold out.
Unfortunately, it has been two days with no response. Their phone is unanswered, emails are ignored, and enquiries through their own system remain unanswered.
Based on this experience, I will never use Jetabroad again
9 March 2026
Unprompted review
Reply from Jetabroad
Hi Fazal, we are sorry that your booking experience with us has not matched your expectation. I can see that our team are liaising with the airlines regarding your booking. Due to the war situation, airline waiting times are higher than usual but please be assured that your booking is in our priority queue and we will get back to you shortly.
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