Ease of booking. Would prefer to be able to choose each flight rather than have the entire schedule selected for me. Sometimes the plan does not suit. Makes it more difficult I know but I had already... See more
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Review summary
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Reviews shaping this summary
The booking was completed in less than 24 hours. It was a bit of surprise that the seat selection was an additional charge after the fact, as it indicated the seats selection was included, thus a deci... See more
The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I fol... See more
It was very seamless when looking for flights on a multi leg flight. But the payment was so difficult. Was keep getting rejected after 5 tries finally Was able to purchase the tickets
Company details
- #7 of 7 best companies in Flights Search Site
- #6 of 6 best companies in Airline Ticket Agency
- #1 of 1 best companies in Hotel
- #23 of 24 best companies in Travel Agency
- #8 of 8 best companies in Travel Aggregator
Written by the company
Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/
Contact info
2067, Chatswood West, Australia
- jetabroad.com
3.6
Average
4K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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I tried to contact you for a pnr number…
I tried to contact you for a pnr number so I could book extra luggage the phone number never took calls and the email address is invalid luckily my wife was able to contact the airline and added the extra luggage for me I will never use this service again and will inform other people not to
26 March 2026
Reply from Jetabroad
Hi Terry, We are sorry that we missed your call due to high call numbers. However, we can see that you sent us a baggage enquiry, which was promptly replied to, by our team. We hope your issue was resolved.
Jetabroad had a far greater range of…
Jetabroad had a far greater range of flight options for my mutli-stop journey than other platforms, and was very easy to navigate. Purchase was easy, and the flight information supplied was very clear, and all in one well-laid-out email. I wll use this platform again!
20 March 2026
The continuous price change whilst…
The continuous price change whilst filling in personal information is off putting. Once it is accepted people need time to fill details in.
25 March 2026
Its been more than 7 days still did not…
Its been more than 7 days still did not receive my eTickets. At booking we were never told it is going to be 7 days for receiving the tickets. From website I requested eTickets today and only part of the journey flight tickets were provided. I resubmitted request for eTickets but till now no response. Dealt with lot of travel companies but never this kind of experience
26 March 2026
Unprompted review
Reply from Jetabroad
Hi Gopi, We are sorry that your booking experience with us did not meet your expectation. Our e-tickets usually get sent to our passengers directly from our booking system via a separate email. There are times they go directly into the spam/junk folder of our passenger's emails. Also, if you are concerned that no one has replied to your eticket query, please advise your booking reference so we can investigate.
The plane was very good enough space to…
The plane was very good enough space to move your feet, all service excellent.
20 March 2026
Website was easy to navigate and we…
Website was easy to navigate and we received our electronic tickets within 24 hours
24 March 2026
Easy and cheap
19 March 2026
JetAbroad’s failure to pass on a…
JetAbroad’s failure to pass on a critical LatAm flight change nearly stranded us and caused chaos at Santiago Airport.
LatAm changed our flights. JetAbroad did not notify us. As a result, we couldn’t check in for our connecting flight in Sydney. We were told to check in at Santiago, but we couldn’t—LatAm had overbooked the flight and had not assigned us seats. After repeated back-and-forth, we were finally dumped into economy seats on a flight departing in 10 minutes, despite being booked in premium economy, and had to run to the gate.
For the last three weeks—during what should have been our dream trip to Antarctica/Patagonia—we’ve spent an unreasonable amount of time fighting both LatAm and JetAbroad to prevent this happening again. We’ve emailed JetAbroad’s CEO and senior staff multiple times and received no response.
Right now, days before departure, JetAbroad still has not ensured we have correct and complete documentation that matches what the airline says we are booked on. We genuinely don’t know if we’ll even be able to check in.
This is unacceptable. JetAbroad needs to urgently fix our booking and documentation and take accountability.
4 March 2026
Unprompted review
Absolutely unacceptable experienc！
Absolutely unacceptable experience with Jetaboard. My flight was delayed, which caused me to miss my connecting flight, and despite this clearly being out of my control, they refused to provide any refund or reasonable solution.
This shows a complete lack of responsibility and customer care. Instead of helping passengers in a difficult situation, they simply hide behind policies and offer no real support.
Their handling of the situation was cold, inflexible, and extremely frustrating. If something goes wrong, don’t expect Jetaboard to take accountability or assist you in any meaningful way.
I strongly advise avoiding Jetaboard, especially if you have tight connections. This experience has completely destroyed my trust in them.
4 March 2026
Unprompted review
Reply from Jetabroad
Hi Maura, I can see that your case is on our high priority list and our team are liaising with the airline for a resolution for your case. Because of the ongoing war, the airlines have received an unusually high number of requests and are focussed on assisting cases with the immediate departures only. Please be rest assured that we are chasing your case with priority and will update you soon.
Dont buy from them
Dont buy from them. There is no customer service whatsoever. There is a natural
9 February 2026
Good website with flexibility to cover…
Good website with flexibility to cover complex plans. Good range of participating airlines and excellent info on stopovers and flight times. And a reliable payment system
18 March 2026
Poor customer service
Can't get hold of customer service, never get return phone calls only emails that are of no help
22 March 2026
Reply from Jetabroad
Hi Hamish, we are very sorry that your booking experience with us wasn't as per your expectations. Because of the ongoing war, we have received an unusually high number of requests and we are doing our best to get back to our passengers as quickly as we can. I can see that our team got in touch with you and resolved your matter now.
Terrible communication and customer…
Terrible communication and customer support. Your website notes 24/7 support but had to wait 3 days to hear back. Do better
15 March 2026
Reply from Jetabroad
Hi James, we are very sorry that your booking experience with us wasn't as per your expectations. Because of the ongoing war, we have received an unusually high number of requests and we are doing our best to get back to our passengers as quickly as we can. I can see that our team got in touch with you and resolved your matter now.
Had to book a last minute journey due…
Had to book a last minute journey due to the cancellation of our booked flights due to the conflict with Iran, you came up with an alternative set of flights which got us home at a more acceptable cost than many other companies
16 March 2026
Prompt Response
The flight confirmation was soon followed by an emailed electronic ticket.
8 March 2026
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