Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.
Contact info
Room 10, Cybor House, 1 Tapton House Road, S105BY, Sheffield, United Kingdom
- 0114 230 3476
- ruby@jessicaflinn.co.uk
- jessicaflinn.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cared for & listened to - from start to finish
The customer service experience I had in my in-person appointment was excellent from start to finish, and I really felt like I was cared for and that the advice was tailored and that I was listened to. The key details were all made clear, including potential areas where you can trip up when ordering rings (e.g. ring sizing), and overall I felt like I was getting a 5/5 experience
Excellent pre-sales advice and customer…
Excellent pre-sales advice and customer support.
Excellent customer service
Excellent customer service, really helpful in choosing a ring to pur preference. Never felt under any kind of pressure and the ring was delivered in a quick manner.
5 stars for everything
5 stars for everything! From my first appointment with Peter who helped me pick the ring and made everything so easy to the follow up appointments I’d had to recheck my size and to collecting my ring I can’t praise you guys enough! Thank you again and I’ll be sending some photos of the ring on its big day!
A fabulous experience for our wedding
The company's customer service is excellent. Our face to face appointment was a pleasure and choosing our rings was fun. Following up to have our rings engraved was friendly and efficient.
The quality and range of products available is great. We love our steel wedding rings and our marriage has been made even more special by having a touch of Yorkshire.
Fantastic jewellery and great customer service
When I got engaged to my husband (who’s from Sheffield) I started to look ofcourse for wedding rings and found Jessica Flinn.
I picked the Annie ring, which is gorgeous and the quality is amazing. I do a manual labour job and the ring hes held up great over the years last 2 years.
He got a ring from their partner company Steel & Flinn, the quality is fantastic. And it’s so pretty!
Customer service is amazing aswell, I recently had to get mine resized and they kept me updated and assisted me fantastically when I thought royal fail had lost it.
Beautiful jewellery
Beautiful jewellery! And reasonably priced too! Staff are fantastic and provide such a great experience!
The customer service is excellent
The customer service is excellent. The whole experience from my initial consultation to collecting my ring was such a pleasure. All the staff are so knowledgeable, friendly and professional. The showroom is beautiful and products are unique and gorgeous. Highly recommend.
Returned jewellery to its former glory
Customer services was really good, very professional throughout, repaired product is like new and looks beautiful again.
Respond very quickly to emails, quicker than phoning up.
Wedding ring
Katie was fantastic helped my decide on my wedding ring and gave great help on what metals would be best for me since I have a labour intensive job. Would highly recommend
Each person who dealt with us were so…
Each person who dealt with us were so lovely and helpful, and every ring is gorgeous! Making the decision really hard
Really lovely customer service
Really lovely customer service, fabulous product and speedy delivery 😊

Reply from Jessica Flinn Fine Jewellery
Fantastic service
Had a lovely visit here and was made to feel ever so welcome, made picking my replacement wedding ring out an absolute breeze and unstressful experience. Would definitely visit again if I ever want any more jewellery.

Reply from Jessica Flinn Fine Jewellery
I sent my partners engagement ring back…
I sent my partners engagement ring back for repair and told the customer service team it was urgent, and they returned it within just two weeks when they said it could take 4. Great service.

Reply from Jessica Flinn Fine Jewellery
Very happy with the two wedding rings
Very happy with the two wedding rings we bought. Great in store experience and no issues with delivery and buying.
Excellent customer service
I had a short deadline for my item to be made and delivered. The company took every step to get it done on time, I am very grateful for the extra effort this involved
Such a lovely experience and friendly environment.
I took my girlfriend (soon to be fiancé) to their showroom in Sheffield and it was a delightful experience. Everything was explained clearly and my girlfriend got to try on a bunch of rings, with also an interesting tool to look at them with different stones. The ladies there were incredibly professional and kind.
Overall an amazing first part of our journey to marriage, and we will be purchasing our rings from here for sure.
10/10 would recommend visiting the showroom.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







