Jessica Flinn Fine Jewellery Reviews 

127
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly professional, friendly, and knowledgeable staff. Many people appreciate the quality and beauty of the products, especially the rings, with custom designs often exceeding expectations. The overall service experience is frequently described as excellent, with reviewers highlighting efficient processes and a comfortable, pressure-free environment. Consumers consistently found the process of choosing or designing their jewelry to be enjoyable and well-supported. The company's commitment to understanding customer needs and delivering personalized solutions is frequently highlighted.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, stunning, and unique... See more

Staff

Customers had positive experiences with staff, consistently praising their exceptional customer service,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's exceptional knowledge,... See more

Service

People report positive experiences with service, often highlighting the welcoming, helpful, and patient... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the stunning and beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more

Rated 5 out of 5 stars

I took my girlfriend (soon to be fiancé) to their showroom in Sheffield and it was a delightful experience. Everything was explained clearly and my girlfriend got to try on a bunch of rings, with... See more


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(127)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cared for & listened to - from start to finish

The customer service experience I had in my in-person appointment was excellent from start to finish, and I really felt like I was cared for and that the advice was tailored and that I was listened to. The key details were all made clear, including potential areas where you can trip up when ordering rings (e.g. ring sizing), and overall I felt like I was getting a 5/5 experience

18 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for everything

5 stars for everything! From my first appointment with Peter who helped me pick the ring and made everything so easy to the follow up appointments I’d had to recheck my size and to collecting my ring I can’t praise you guys enough! Thank you again and I’ll be sending some photos of the ring on its big day!

20 February 2026
Rated 5 out of 5 stars

A fabulous experience for our wedding

The company's customer service is excellent. Our face to face appointment was a pleasure and choosing our rings was fun. Following up to have our rings engraved was friendly and efficient.
The quality and range of products available is great. We love our steel wedding rings and our marriage has been made even more special by having a touch of Yorkshire.

27 January 2026
Rated 5 out of 5 stars

Fantastic jewellery and great customer service

When I got engaged to my husband (who’s from Sheffield) I started to look ofcourse for wedding rings and found Jessica Flinn.
I picked the Annie ring, which is gorgeous and the quality is amazing. I do a manual labour job and the ring hes held up great over the years last 2 years.

He got a ring from their partner company Steel & Flinn, the quality is fantastic. And it’s so pretty!

Customer service is amazing aswell, I recently had to get mine resized and they kept me updated and assisted me fantastically when I thought royal fail had lost it.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. The whole experience from my initial consultation to collecting my ring was such a pleasure. All the staff are so knowledgeable, friendly and professional. The showroom is beautiful and products are unique and gorgeous. Highly recommend.

28 January 2026
Rated 5 out of 5 stars

Wedding ring

Katie was fantastic helped my decide on my wedding ring and gave great help on what metals would be best for me since I have a labour intensive job. Would highly recommend

21 January 2026
Rated 5 out of 5 stars

Fantastic service

Had a lovely visit here and was made to feel ever so welcome, made picking my replacement wedding ring out an absolute breeze and unstressful experience. Would definitely visit again if I ever want any more jewellery.

20 November 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Matt, thanks so much for your review - we'd love to have you visit again!

Rated 5 out of 5 stars

I sent my partners engagement ring back…

I sent my partners engagement ring back for repair and told the customer service team it was urgent, and they returned it within just two weeks when they said it could take 4. Great service.

18 November 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Michael, thanks so much for your review - we were so pleased when we knew we could finish your job quicker than planned! What a great feeling!

Rated 5 out of 5 stars

Such a lovely experience and friendly environment.

I took my girlfriend (soon to be fiancé) to their showroom in Sheffield and it was a delightful experience. Everything was explained clearly and my girlfriend got to try on a bunch of rings, with also an interesting tool to look at them with different stones. The ladies there were incredibly professional and kind.

Overall an amazing first part of our journey to marriage, and we will be purchasing our rings from here for sure.

10/10 would recommend visiting the showroom.

8 October 2025
Unprompted review

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