Jesrose Reviews 208

I am a long standing customer of Jes Rose, and I am so sad to leave this review as historically, the products have been top notch. However, when I received my last order of vinyl, the quality of the product I received was abysmal. The vinyl itself was cheap, thin, and poorly printed. On applying it, the vinyl actually warped and stretched when pulling from the backing making it impossible to apply. When contacting customer services, I had to wait ages for a reply, and then was completely gaslit by them saying it was my fault. Shockingly poor service, clearly the owner has now made her millions and doesn't give a hoot about the products any more. I actually have an old offcut of the last jes rose product I ordered a couple of years ago, and they are like night and day despite apparently being the same product. Very disappointing and will not be ordering from here again!

Purchased self adhesive floor tiles last year and they are all peeling around the edges. The glue has stuck to the floor alright it’s coming off the tiles. I’m a professional and have laid hundreds of tiles, these simply don’t stay stuck down!

Tiles slid about all over the place, were a nightmare to remove and have wrecked my floor. Sticky residue everywhere. I did ask for help and advice and got a ChatGPT response.

Honestly, save your money and avoid

I followed this business on ig and was very excited to buy from them once I'd bought my own place. I wish I hadn't invested so much money as after two months of finally having put down the tiles, I have pulled them up and binned them.

To start with the postage is ridiculously expensive and especially if you also buy the vinyl as that comes from elsewhere. My review is on the tiles only as I haven't used the vinyl yet.

If you plan to buy from them then get a sample and test for at least a month, not a couple of days. To save you some time, don't bother with a textured floor (this part is my fault for not fully realising that). From a set of 18 at least two tiles came away from the glue part.

They cannot be used as wall tiles, they eventually fall down.

I did a few different orders and in two of the cases there were missing tiles from amount ordered. They did refund me immediately when I emailed.

I personally wouldn't buy from again but if you have a small cupboard and you want to line the floors, they'll be great.

Would avoid this shop, terrible customer services and refuse the refund once purchased. bad quality item doesnt last long.

Bought the tiles for my kitchen and they are fantastic! Really easy to fit and have stayed stuck on despite the heat from my oven. I sealed around the edge for longevity and already want to do behind my sink, because it looks so lovely. You wouldn’t know they weren’t real tiles, I’m really impressed.

Absolutely loved the vinyl floor tiles I bought for my bathroom floor glow up! So easy to fit and look so effective! Peel and stick and cut to size makes fitting the. them really hassle free. Definitely recommend

I ordered a sample of the new kitchen backsplash product and really like the quality and material, although it would’ve been nice to see the colours and tile size of the one I actually want to order- even on a piece of vinyl/paper. I want a backsplash in a tiled pattern but in a custom size that won’t result in any of the ‘tiles’ in the pattern being cut in half. I’ve asked customer service twice about what dimension I would need to order and both times they have not properly read the question. They start talking about vinyl and peel and stick tiles after I have clearly mentioned kitchen backsplash at least three times. So infuriating that they can’t answer a very basic question about this product. Difficult to place an order because there is no trust, I have not received any answer by email and do not really feel as though they are interested in making a sale. Bit disappointed in the lack of effort from customer service really.

I discovered Jesrosevinyl quite by accident on Instagram. I'm so glad I did. We were in the middle of completely revamping our bathroom. Tile effect wet wall panels were about to be put on. I found the Cranes panels. Made an enquiry. Ordered the panels I required and had them delivered to Central Scotland in a week!
Absolutely delighted with my new bathroom!

Poor quality, ripped in places, very slippy when wet ( bordering dangerous) ordered 2nd batch which i know can alter slightly, but for the squares to be a different size was shocking as the floor is mismatch. At nearly 200 pounds, it would have veen cheaper and safer to order vinyl from reputable company.

I am giving this company 2 stars as I only ordered a sample and the fact it took 2 weeks to arrive makes me not want to purchase from this company!!

I ordered tiles that were described as pink but when they arrived they were beige. All they wanted to know was if I’d ordered a sample, but I only needed three tiles and samples are expensive! Plus I wasn’t bothered about the shade of pink, only that it was pink not beige! Customer service was not great. Came across as short with me stating they INSIST on customers buying samples first which feels unethical. Eventually said I could send back at my own expense. Not great tikes, not great service sadly.

We ordered a sample of adhesive vinyl wall tiles, which looked pink & burgundy in photos and arrived and were more brown & beige. Unfortunately they don’t look very realistic as tiles (they have a 3D effect but are flat) and have a strange texture to the vinyl so we didn’t order

I placed two orders and ended up throwing both away (over £180 wasted), despite trying to convince myself the quality was acceptable.

I only placed the second order to complete the first, thinking it would be cheaper than starting over and that I could tolerate the flaws. I was wrong.

Tiles arrived with faded colours, no adhesive on one, and misaligned patterns.

Paid a premium, received poor quality. Found better tiles elsewhere for a fraction of the price.

Not recommended!!

ORDER #JR44686
ORDER #JR51609

I was nervous ordering from Canada but I did my research, particularly around quality of product and printing. Picking an intricate pattern meant risk of the pattern stretching and not lining up but it did perfectly. It was also easy for one person to do the job. Will definitely recommend.

A great website and company with lots of unique designs. I was looking for vinyl that was super high quality whilst also having designs that would match my current bathroom. The pricing of Jes Rose is also very competitive. Overall, a great company with hundreds of designs to choose from. Would recommend ordering a sample to try before you buy :)

More than one more later,I still didn't receive a simple sample.
Poor communication with them.

Wide range of products on an easy to
navigate website
Samples are available and it is explained clearly that the colours may not be replicated exactly as shown online so it's highly recommended to test the suitability before ordering by using samples.
It is also explained that the manufacturing processes involved means that it may be a while before you receive your order
The first tiles that i ordered were the correct design but a different colour to the ones I had ordered. They were very prompt and efficient in handling the mixup and as the colour complemented the correct colour I decided to keep them and was given a generous discount .
The tiles and vinyl wrap that i have purchased are very good quality and the colours are especially vibrant on the vinyl
The website has comprehensive videos and written instructions for guidance
Altogether a smooth and enjoyable experience with only 1 slight quibble and 1 technical point
I have ordered different amounts of tiles and there only appears to be one size of box so a smaller number will move around during delivery although there has been no damage
The tiles seem to need careful preparation of the surface before applying as I have needed to use adhesive on several occasions to make sure they stay attached. This is also mentioned on the website
Overall excellent products at reasonable prices with friendly and helpful service, always bearing in mind Peel and Stick isn't a magic bullet

Absolutely lovely product. I've had my eye on the peel and stick tiles for quite a long time and was finally able to purchase some for a home product.
The quality is fantastic and all the instructional videos and tips on the website really helped.
Delivery was swift and items were safely packed.

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run days and delivery lead times so was not expecting them to arrive quickly. That said, it took 3 weeks to receive 3 half tile samples, which did feel like too long. They also don’t look much like the online pictures, and are sadly not the quality I was expecting. Glad I didn’t place a full order, at least only wasted £16.