Jerusalem Sandals Reviews 2,736

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, noting the soft, supple leather and excellent workmanship that feels comfortable right out of the box. Many find the sandals to be incredibly comfortable, providing immediate arch support and cushion, with some even reporting relief from conditions like plantar fasciitis. The customer service is consistently described as highly personal, efficient, and pleasant, with representatives being very helpful and responsive. Reviewers also appreciate the fast delivery, with many orders arriving sooner than expected. However, some customers experienced issues with order accuracy, receiving incorrect sizes or colors, or finding the fit to be too small or narrow. A few other people also felt that the quality of some products was not as expected, mentioning thin or stiff leather, uneven dye, or low-quality buckles.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, frequently praising the high-quality materials, especially... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional and amazing experiences.... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and praising quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price point compared to other sandals on the market. Quality craftsmanship. The leather is soft and supple. There was no breaking in period. True to size. I bought the Daniel fisherman sandals i... See more

Rated 5 out of 5 stars

I had fit issue, but I wasn't sure if the sandal fit should be very loose. I talked to customer service and he assured me they should not be loose. He helped me shop for an alternate style since the G... See more

Rated 5 out of 5 stars

Give them 3-4 days of break-in period and you will LOVE them as much as I do! I ordered EU size 38, typically I wear 7 1/2 in sandals. They fit perfectly. The Honey color is a beautiful, neutral brown... See more

Rated 5 out of 5 stars

The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt j... See more


Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Handbags Shop
  4. Leather Goods Store

Written by the company

Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome sandals

The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt just like normal slippers and didn’t irritate my feet at all!

23 April 2026
Rated 5 out of 5 stars

Wow,Jerusalem Sandals customer service is AMAZING ice…

Wow,Jerusalem Sandals customer service is AMAZINE! I kept emailing about my order, which was back ordered and they were great and kind explaining to me what was going on. I thought Juresalem Sandals was just the name of the company! They are made there! Most comfy shoes Ive ever had and Ive had so many brands of clogs.

21 April 2026
Rated 1 out of 5 stars

Hi anytime I purchase a shoes take…

Hi anytime I purchase a shoes take time

21 April 2026
Jerusalem Sandals logo

Reply from Jerusalem Sandals

Thank you for your feedback. We’re sorry the wait was longer than expected.
In this case, the item ordered was a preorder, which means it was not in stock at the time of purchase and required additional time before shipping. When customers order items that are currently in stock, we are able to ship very quickly.
We appreciate your patience and understanding.

Rated 4 out of 5 stars

Nice sandals

I love the looks of the sandals but there is no cushion or give in the footbed and its hard for my 67 yo feet. I won't be able to wear them for any length of time even tho id like to. The are good quality

20 April 2026

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