Very pleased with the jerseys and shorts we ordered for our two boys. Fantastic value for the price. The reason for 3 stars is the larger kit was accidentally delivered with size small socks. We att... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tracking isn’t the best, i ordered 2 shirts and only 1 came in and the other is missing. I’ve tried contacting them through they’re “customer service” but it’s no use if no one responds back but a... See more
Company replied
Replicas/knock offs/fakes, but you know when you’re buying because it’s too cheap to be real. The quality isn’t great for the price. I’d expect s fake shirt costing $60 to still be of a decent quali... See more
Company replied
I like the prices it’s a solid bang for your buck. I have purchased 8 jerseys here, and only one of them had a quality issue (the collar was skewed to the right and then looked bigger than the left si... See more
Company replied
Company details
- Sportswear Store
- Clothing Store
- Men's Clothing Store
- Soccer Store
- Sporting Goods Store
- Women's Clothing Store
Written by the company
Jersey Loco Soccer Shop delivers the jerseys and experience needed to take committed players, teams and fans to the next level. Our brand represents the sheer passion and love for soccer shared by our fans and partners. We carry all of soccer's best brands and beat the competition in offering our fans the best prices! Use promo code PILOT10 to get 10% OFF your first order with us!
Contact info
1501 India St., 92101, San Diego, United States
- +1(619)257-1961
- service@jerseyloco.com
- jerseyloco.com
3.6
Average
493 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid but never received my jersey
Paid but never received my jersey. They don’t reply to messages or emails and have taken down their Facebook page.
I will be taken them to small claims court soon. Down with being scammed.
Response to answer: I have emailed that exact email address five times over the last three months. I have included the order confirmation and order number in every single one of those emails. Also no response.
5 February 2026
Unprompted review
Reply from JERSEY LOCO
Hi Anne, we're really sorry to hear this and we want to clarify that we are still active and operating. Our Facebook page is simply going through maintenance, and it is also not the recommended contact method. We never want any customer left without their order or a response. Please email service@jerseyloco.com with your order number and the email used at checkout, and our team will personally look into your shipment status and get back to you with a resolution.
Simple online shopping experience with…
Simple online shopping experience with good deals. Product was right and efficient. Will definitely be buying my jerseys from here more often.
14 April 2026
Unprompted review
Reply from JERSEY LOCO
Thanks so much for the kind words, Brendan! Really glad to hear the shopping experience was smooth and that the product arrived just as expected. We work hard to make sure things are easy from browsing to delivery, so it's great to know it's landing that way. Looking forward to kitting you out again soon!
It’s a good quality jersey
It’s a good quality jersey , and it came fairly quickly
13 April 2026
Unprompted review
Reply from JERSEY LOCO
That's great to hear — quality and quick delivery are two things we always aim for! Thanks for taking the time to leave a review, it really means a lot to us. Hope you enjoy wearing it!
Bought a 2026 Colombian Home Jersey
Bought a 2026 Colombian Home Jersey. Love the quality and can't beat the price
30 March 2026
Unprompted review
Reply from JERSEY LOCO
So glad you love it, Kenneth! The 2026 Colombian Home Jersey is a beauty — great choice. We always try to keep our prices fair without compromising on quality, so it's awesome to hear that's coming through. Thanks for the support!
I loved my T-shirt—it's awesome
I loved my T-shirt—it's awesome! Thanks.
10 April 2026
Unprompted review
Reply from JERSEY LOCO
That's so great to hear, Alberto — we're really happy you love it! A happy customer is what it's all about for us. Thanks so much for sharing the love, and we hope to see you shopping with us again soon!
Very disappointing experience
Very disappointing experience. I followed all the steps required for a refund and it has been over 6 days with no refund and no confirmation email. Customer service has been unhelpful and there has been no clear communication about the status of my refund.
At this point it feels like they are avoiding issuing the refund they owe. I would not recommend buying from this company unless you’re prepared to deal with a frustrating return and refund process.
13 February 2026
Unprompted review
Reply from JERSEY LOCO
Hi Ivila, thank you for taking the time to share your feedback. e're really sorry to hear about your experience and completely understand your frustration. We've reached out to you here requesting your order details so we can look into this right away. Please keep an eye out and provide your order number so our team can locate your order and further assist. We appreciate your patience and are committed to resolving this for you.
AWFUL customer service
AWFUL customer service. I tried their help widget on their website...no response. I emailed them everyday for a week...no response. You can't find a phone number to call. Shop elsewhere.
7 March 2026
Unprompted review
Reply from JERSEY LOCO
Hi Kris, we're really sorry to hear this. Not being able to get a response is genuinely frustrating and we completely understand why you felt that way. This is not the experience we want anyone to have and we sincerely apologise. We've already reached out to you through Trustpilot to get your order details so we can look into what happened on our end. Please keep an eye out for that message and get back to us with your order number so we can make this right for you.
My first time there and they were very…
My first time there and they were very friendly. I'll be back again
3 April 2026
Unprompted review
Reply from JERSEY LOCO
Hi Brian,
Thanks so much for your review! We’re really glad your first experience with us was a good one. It means a lot that you felt taken care of, and we’d love to have you back whenever you need anything
Awesome Customer service and fast…
Awesome Customer service and fast shipping
Will buy again!
Great quality kits as well!
2 April 2026
Unprompted review
Reply from JERSEY LOCO
Hi Michael,
Thanks so much for the awesome feedback! We’re really glad to hear you had a great experience with our customer service and shipping. It’s great to know you’re happy with the quality of the kits too. We appreciate you choosing us and look forward to having you back again.
BEST JERSEY QUALITY AND FAST SHIPPING!
BEST JERSEY QUALITY AND FAST SHIPPING!! Check them out!!
1 April 2026
Unprompted review
Reply from JERSEY LOCO
Hey Kevin, appreciate the love! So glad the quality and shipping speed lived up to the hype. Thanks for spreading the word — means a lot to us!
I’ve purchased a few jerseys from…
I’ve purchased a few jerseys from Jersey Loco and I’ve had an excellent experience. The jerseys are exactly as advertised. If you’re getting a mystery jersey, I recommend buying a size larger than you normally wear. They actually tell you this when you order it. If you’re ordering a specific jersey and add a patch or name to it, then you should plan for a wait. If you’re ordering a stock jersey the shipping time is about as expected. All in all, I highly recommend Jersey Loco.
6 April 2026
Unprompted review
Reply from JERSEY LOCO
Douglas, this is such a thorough and helpful review — we really appreciate you taking the time. And great call on the sizing tip for mystery jerseys, that's solid advice for other shoppers. Glad every order has been a good experience, and we hope to keep it that way!
Great fast service
Great fast service. Genuine top quality merch in manufacturers original packaging.
4 April 2026
Unprompted review
Reply from JERSEY LOCO
Thanks so much, Karen! We take pride in making sure everything arrives in top-notch condition and original packaging. Really glad the experience was smooth and fast for you!
SCAM
SCAM. Placed order, after a month, nothing. No responses. After I threatened to report them as fraud, they responded that they were looking into it but nothing. THEN? Spam texts asking if I enjoyed my product I never received. TERRIBLE company. They will take your money, drag you around and waste your time, not deliver AND try to sell you more.
12 February 2026
Unprompted review
Reply from JERSEY LOCO
Hello Ash,
That sounds genuinely frustrating, and we understand why you're upset. Waiting a month with no product and then getting a follow-up text about something you never received is the opposite of the experience we want anyone to have.
We'd like to help sort this out, but we're stuck in the same spot we've been in trying to reach you. After your review, we sent a message through Trustpilot asking for your order details, and it's still unanswered. Without a name, email, or order number, we have no way to locate your purchase or figure out what went wrong.
Send your order info over whenever you can and we'll work toward a real resolution, whether that's the product or a refund.
Ordered a jersey
Ordered a jersey, got a confirmation email. Order never fulfilled. Never any updates on order. Called once, emailed twice. No response. Company will not contact me and I never received the jersey.
31 March 2026
Unprompted review
Reply from JERSEY LOCO
Hi Rustam,
This is really disappointing to read, and we completely understand why you're upset. A missing order with no communication is frustrating under any circumstance, and we want to help you get to the bottom of it.
Here's where we're stuck on our end: when your review came through, we followed up via Trustpilot asking for a few details so we could pull up your order and figure out what happened. That message is still sitting without a reply. We've checked our call logs and email inbox as well, but without knowing the name or email attached to the purchase, we can't match you to a specific order.
If you're willing to send those details our way, whether through Trustpilot or straight to our support inbox, we'll personally walk your order through from start to finish and figure out whether it's a shipping issue, a fulfillment hiccup, or something else entirely. We'd much rather fix this than leave you without answers.
Hope to connect with you soon.
Jersey Loco is a scam
Jersey Loco is a scam. I have placed my order in November of 2025, I have yet to resolve the issue. I tried calling the location never answers the phone AI responds with a text without a solution. I have emailed multiple time with AI Responding ," We understand this must be frustraiting... " NO solution. This has been the worst experience, for merchant customer service. I am pending a solution to this as soon as possible. I gave BBB review and on their website they say there belong. ALL is false advertising.
27 November 2025
Unprompted review
Reply from JERSEY LOCO
Hi Krissy!
Thank you for taking the time to share your concerns. We take feedback like this seriously and genuinely want to get to the bottom of what happened with your November order.
After receiving your review, our team reached out through Trustpilot requesting additional details so we could locate your order and work toward a resolution. Unfortunately, we haven't received a response from you yet. Without an order number or the name and email associated with the purchase, we're unable to pull up your account or investigate the issue on our end.
We understand the frustration of feeling unheard, and we want to assure you that we are standing by to help. If you could reply to our Trustpilot message or email us directly with your order details, we'll personally look into this and do everything we can to make it right.
We hope to hear from you soon so we can turn this experience around.
Fast service & a lot of options for…
Fast service & a lot of options for jerseys that other places didn’t have !
30 March 2026
Unprompted review
Reply from JERSEY LOCO
That's what we love to hear, Alex! We work hard to carry options you won't easily find elsewhere. Thanks for choosing us — hope you're rocking that jersey!
Customer service / fulfillment nonexistent
I bought two soccer shirts in October 2025 and, in the process, was offered a half-price deal on a third. The first two arrived. The half-price bonus never arrived. It's now March 2026. I've asked countless times about order status. Most times, I got no answer. The couple of times I get a reply they have said "Your order is processing. Shipping can take up to 2-3 weeks." Then nothing. I don't want a refund (or file a claim with my cred card issuer) since it was a good deal. Order from Amazon instead of these fly-by-nights.
29 March 2026
Unprompted review
Reply from JERSEY LOCO
Hi Elian, we appreciate you sharing this and we're sorry the experience has fallen short, especially after a multi item order. Long resolution windows are not what we aim for. Please send your order number and the email used at checkout to service@jerseyloco.com with the subject "Trustpilot Follow Up" so we can review every item on your order, confirm what shipped, and resolve the outstanding piece.
Scam
Still waiting for order from November 2025. Its almost 6 months now and they are just going around with answers. Of course they took money. I will never order from them again. Be aware of this company. They are scamming people.
1 November 2025
Unprompted review
Reply from JERSEY LOCO
Hi Damir, we are very sorry your November order has stretched into something this long. If you are still willing to share your name, email, phone number, and order number through Trustpilot's request information option, we will dig into this personally and bring it to a real resolution.
Reply from JERSEY LOCO
Thanks, Trevor! Glad it got to you quickly and you're happy with it. Enjoy the jersey!
The original jerseys were never…
The original jerseys were never received, got lost in customs and they shipped replacements very quickly! Great quality and nice jersey!
26 March 2026
Unprompted review
Reply from JERSEY LOCO
Carissa, we're really sorry the originals got held up in customs — that's always frustrating. But we're glad we could get replacements out to you quickly and that you're happy with the quality. Thanks for being patient and for the kind words!
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