JENNY BIRD Reviews 55

Just received my Remi bangle bracelet from Jenny Bird. The delivery was very quick. The bracelet is very nice and fit perfectly. I’ve been wearing it daily. So far so good. I love the very sturdy easy-on, easy-off clasp.
Would definitely recommend.

I ordered the gold chain bracelet with the heart and very disappointed
The colour is super yellow gold ,looks very fake and I thought that I was supporting a Canadian company but made in China
I would not buy another piece from Jenny bird ever again and do not recommend

Easy and smooth transaction. Happy with my purchase.

I love my Jenny Bird earings. On top of that the customer services goes above and beyond. they were so quick to reply and solved my issue within hours. Amazing. They ahve a lifelong customer.

Jenny Bird Jeweley! I do not know where to start! I purchased a pair of gold earrings. One of them broke. I called the store. Because it has been some time I thought it was going to be a problem asking for a replacement. I was so wrong. A young lady with client care was the nicest rep I have ever spoken with over the phone. She never used the word NO. She only wanted to be accommodating in any way possible. I love JB before this matter and now they have made me fall in love with JB. What a beautiful and caring online store and I will always shop JB for my jewelry!
Cassandra Chambers
Fairfield CA.

I have several pieces including a pair of Chunky Doune earrings. The post broke on one of these earrings after several months, so I reached out to Jenny Bird's customer service team with the receipt asking about repairs. A very pleasant customer service representative named Julia immediately sent me a new pair!

I have multiple pieces from Jenny Bird, most I adore.
One I was very unsatisfied with. Not only did they follow up with my concerns, they provided hacks to fix the issue. When I wasn't satisfied with that I received a refund instantly!
Sarah in customer service is a gem.

My necklace I got at Xmas is so badly tarnished its lost all its colour and looks dirty . It was one of their more expensive pieces . I have sent photos to their instagrm page hoping for a solution or reply . Not good enough for piece that are only 6 ..7 months old and not work daily .

My first JB purchase was the Mia bangle, which I absolutely love, I recently purchased an ankle bracer, a double strand model and it is amazing, have not taken it off in 3 weeks, through swimming, showering, everyday wear, no tarnish and fits perfectly, often forget I’m wearing it, so light, attractive and comfortable.

I came here to check if I was the only one having a bad experience with their jewelry BUT I definitely am not.

The pieces tarnish easily even with great care. I always keep it in its original packaging and don't expose it to water, perfume or makeup. Not sure what is going on but better to buy gold than this.

Jenny Bird delivered far more than I'd anticipated. I'd purchased earrings one of which came apart. When I contacted Jenny Bird and corresponded with Caitlyn, it was nothing but a pleasure. Their policy to rectify damage or dissatisfaction is over the top. The entire process was seamless and a pleasure. I have my Jenny Bird earrings (which I love) and they have a solid reputation.

Another review stated, ‘don’t listen to the haters’…. Well, I am not a hater. I am a customer that purchased two pair of earrings and ring.
My Viviana ring arrived and it had a cast of orange, looked cheap. I emailed Jenny Bird about my concern with the color and asked for an exchange, they told me this was normal and ignored my further correspondence.
One of the two pair of earrings that I purchased was a gift for my son’s girlfriend. I gave them to her in December, it is now February and they are clearly darkening and casting orange.
I should’ve known better than to shop on a website that has all five star reviews for every single product.
Again, I’m not a hater. I value quality and customer service. I have had neither with Jenny Bird.

Blown away by Jenny Bird’s customer service! Can’t wait to continue building my collection, especially my arm stack. They have a customer for life!

I’m absolutely obsessed with Jenny Bird jewelry! I’ve been shopping with this brand for years, and their pieces somehow become more stunning with every season. What truly sets them apart is their small team that goes above and beyond to make each purchase feel special.

Recently, I had to contact their customer service to update my delivery address since I wouldn’t be home for the parcel. They responded quickly, resolved the issue seamlessly, and even followed up after delivery to ensure I received my order. Their attention to detail and customer care make every experience a perfect 10/10!

I cannot say enough good things about JB. Every time I sport any of my collection, I get so many compliments. The pieces go perfectly with any outfit and really elevate the whole look. The design of the pieces is one of a kind, and quality is fantastic. My experience with the customer service team has been nothing short of incredible- they are super responsive and fix any issues very generously and SO fast. I cannot reccomend a jewelry brand more!

I am so in love with all my Jenny Bird purchases. I started out with my first of the initial necklace, and kept going from there. I have to say I have several pieces from earrings to brackets, I’m obsessed with Jenny. I would be embarrassed to say how many pieces I have. Love them all. I have bought many pieces as well for gifts to my special people. Love love love Jenny. Can’t say enough

Love that this brand is female-founded and the designs always feel so fresh and on-trend. My fave pieces that I own in both gold and silver are the Florence earrings. So many compliments on those, always! Next up I'm eyeing the Non-Stop earrings 👀

Update: after expressing my concerns further, I was contacted by the company, and they sincerely apologized for the experience. To make things right, they offered me a free piece of my choice as a gesture of goodwill. I appreciate this effort and their willingness to stand behind their brand. This experience restored some of my trust in the company, and I hope they continue to prioritize customer satisfaction moving forward. Thank you

So disappointed and dissatisfied with a Jenny Bird necklace I bought from my local Harvey’s Nicols store. Beautiful necklace which was a gift. Worn only TWICE and has now tarnished, losing gold colour around neck. At £90 I did expect more. I’m I wrong? 😫

Update from previous review! 30/11/24
Jenny Bird Team reached out and rectified the problem, almost immediately.
Jenny Bird Customer Care Team are incredible, apologetic, supportive and well awesome 👏🏽 Thank you for sorting my complaint with speed, kindness and support. Best Customer Care by FAR!!

I’m absolutely in love with my Jenny bird purchases! It was my first time buying anything from the brand and I’m already looking for what I can buy next! I got the two tone Faye puffy knockers and the Capri anklet and love both. Wore them my entire trip in Greece and even with the sun they remained perfect. Also amazing shipping time so I got them in time to go away! I get so many compliments on both and can’t wait to keep spreading the word on this amazing company!