Jennihome Reviews 26

Awesome. Very smooth process / experience. Everything went as per expectations detailed to me.

Ordering process and communication up to the delivery service was fantastic from start to finish!

The delivery team were friendly, polite and very professional!

Thank you!

First of all, the new recliners are a good product and they are working as advertised. The reason for this terrible review is Jennihome’s choice of delivery service. The first half (from the Midwest to the northwest) went on schedule, in spite of snowstorms. Roughly 18-19 days. The ‘white glove’ delivery service that Jennihome chose , approximately 45+ miles from my home took 20 days! (from 3/17 when they received them, to 4/7 when they delivered them to my home). Then they reversed 2 of the 3 switches on one of the recliners when they put them together! Never checked their work. I did. Brought them back in and they corrected their screw up.
Jennihome, you sell good products but you should get another company to deliver your products, because they are sullying your good reputation.

James was phenomenal! He helped me find just the right chair when the one I wanted had been discontinued. Selection and service the best! I have recommended to many.

The selection was good and the buying of my beautiful new sofa was super easy. Fair price and I loved the white glover delivery.

I am a repeat customer because I love the quality and service JenniHome offered. The chairs look great and super comfy. Thanks agajn

Ordering funiture and paying for it online was a bit concerning. I even had second thoughts that this was a risky purchase that I might regret.
But everything went well. Jennihome representatives explained the process, schedule and white glove delivery.
The whole process was executed perfectly and I would work with Jennihome in the future.

I have been eyeing this sleeper sofa for a while, but i couldn't convince myself to spend $4k+ for a 2nd guest room sofa bed. then jennihome came in, steep discount with no tax, i was able to save $1k+, sure i couldn't find anywhere with lower price.
but this is not where the 5-star comes in, you would expect that you pay less and would sacrifice customer service, not at jennihome. James was so efficient on the day of purchase and was very accommodating. then on the day of delivery, james saved the day again. the trucker unpacked a sofa but it was totally different color, told them and they literally just packed it back and were going to leave. i called and emailed jennihome right the way, james called back within minutes before the trucker took off, james insisted they sent the right color and asked me to check with the trucker. it turned out the trucker unloaded the wrong sofa. hiccups happen in reality, good customer service can help resolve issues.

I had to cancel my order with Jenni Home, and I’m very impressed with how professionally the situation was handled. James was responsive, helpful, and ensured I received a refund quickly and without any hassle. Their integrity and customer service truly stood out. Because of this experience, I would definitely shop with them again in the near future.

I received my Geneva Queen Sleeper Sofa bed and it's absolutely beautiful. I totally love it! I also received great customer service from the Jennihome team who answered all my questions who also gave me updates on my purchase. I will definitely be shopping with Jennihome in the near future and recommend you to family & friends.

Excellent communication, questions were answered promptly via email and sofa is excellent. Hard to find quality furniture at price.

It took over a month to have the couch delivered. The communication regarding the delivery date was confusing as the delivery guys called twice and provided different delivery date compared to the tracking info from the company so I spent a whole day waiting for the delivery whereas they delivered several days later (in accordance with the tracking info which was correct).
The sofa itself came in three parts. I read all the reviews available for the sofa and no one mentioned any assembly; I guess the manufacturer changed something. It took 2 hours to make the sofa work. First, there was misalignment in the sofa bed retraction mechanism so it would not pull out. When we figured out what was wrong it took 4 grown men 20 minutes to pull the sides of the couch in different directions to realign the metal parts properly. Then the delivery guys had to leave as they still had many deliveries to make (it was 6pm) and my husband and his father finished assembly. All pictures of the sofa in the web have its back as a whole piece, ours came in 2 parts, the back cushion also came separately and had to be attached to the base. We did not find any instructions in the package, web search didn’t yield any either do we had to figure things out ourselves. There were just a few nuts and bolts to attach but they were tricky and we lost one inside the cushion during the process and had to fish it out with a magnet.
After all the work done the couch looks great and works well, though unfolding is definitely not as easy as demonstrated in the video of the couch available online. It is firm to sit and lay down which we like, and looks very good in the room .

We had great experience with Jennihome! Grey sleeper sofa wasn’t available and they reached out right away to offer a great solution with some discount for the inconvenience- so actually we had an excellent upgrade from a fabric sleeper to a leather one !
White glove delivery was fast and 2 guys put the furniture together in the desired room within 20 minutes!
I am looking forward getting another purchase from Jennihome!

I ordered the sofa bed and they contacted me it was back ordered, so I waited almost 4 months for delivery. I was excited for it to show up today. I asked to put it in my detached garage, right next to my house because it would be easier for the truck to turn around and there were no stairs, they refused. The request was only to help them! The truck drivers then, on a public road, yanked the sofa off the truck and dropped it from at least 6 feet high. I pulled the video off my ring camera. I can't imagine it would be good for a sofa bed to be dropped from that distance, then dragged across asphalt. I told the driver not to leave the sofa out there but they drove away and left it. It really wasn't Jennihome's fault but disappointed I waited 4 months and now there is a sofa out on my road. They also charged me in December and I was surprised it wasn't charged when it was delivered but when it was ordered.

The sofa is exactly what I expected/wanted; delivery was on time and professionally executed; the delivery team was delightful.

The customer service was outstanding! I was able to talk directly to a person who answered all my questions. They were in contact with me after I ordered regarding scheduling the delivery. The delivery was on time & the delivery people set up & took the trash. We got 2 Gio Italia Melario queen sofa sleepers. We love them! The look & quality are great!

Excellent service. The site was not letting me select the $100 discount so I was told it would be applied after my order, and it was! Delivery was 1 week early and very efficient.

Recently bought Klaussner Leonardo Sectional Sofa and we love it. Prices were competitive, service was great and delivery was ontime. Team assembled the piece and our guests live the sofa. Thanks to Dave for helping us thru the selection process.