My son purchased 2 tops. Neither fitted as were too short in the body. Returned for a refund and never received it! Absolutely appalling service and withholding a refund when goods have been returned... See more
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impressed heavy weight t-shirt, actually better quality then i expected which was great. Nice slightly oversized tee which was what i wanted overall 10/10 product. *one thing to note if purchasing... See more
Top company with great products. I think I have almost one of everything in the wardrobe. The heavyweight hoodies are insanely good quality. Love the fleeces and the T-shirts are insanely good and pe... See more
The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the de... See more
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Company details
Written by the company
Founded in the UK in 2020, we're a clothing brand specialising in premium embroidered garments made from the highest quality materials. Since launch, we've proudly served over 35,000 customers with our iconic fleeces, heavyweight hoodies and expanding range of timeless essentials. Beyond fast dispatch times, our focus is on exceptional customer service, with a team ready to support you every step of the way.
Contact info
United Kingdom
- support@jemcity.co.uk
- jemcityuk.shop
No recent history of asking for reviews
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Classy Brand
Originally bought 2x sweatshirts in Navy and White for I think £50 each. These sweatshirts are so good I went and bought another 2 just a couple weeks later. I bought a size large and the oversized fit is as good as I’ve experienced.
My son loves all of them clothes.
My son loves all of them clothes.. t-shirt, hoodies and short perfect fit for my son.. I recommend it… beautiful designed💖👍
Excellent quality T shirt
Amazing quality very impressed and will…
Amazing quality very impressed and will definately be buying again!!
Lovely quality jumpers that are super…
Lovely quality jumpers that are super nice and stylish, fast delivery and very responsive
Great communication
Great communication
Fast delivery
Friendly staff
Very helpful
I am very impressed
The clothes are soooo nice too
Great Service and Quality Product
Received my navy Monaco Yacht Club shorts in 2 days. They are very comfortable and a great fit. No complaints about any of the process or product
Good quality products
Good quality products. Ordered a mystery box as was not disappointed with the product; same range as my other Order.
Will definitely be ordering from here again
Jem City, Quality.
This is the second time I have bought a 3 piece mystery box. First one was £60, second one I’d received a 20% off email. I was so impressed with the first one, I wanted a second. I managed to get 2 sweats and a hoodie. Really ace quality. For the second box, I emailed the team to ask to not have any duplicates and they were extremely accommodating. Although a couple of similar styles, they assured different colours which suited me fine. Thanks for the 6 garments, the service and the clothings itself are fantastic.
Quick delivery and the product came in…
Quick delivery and the product came in good condition
Hoodies’ quality is really good bit…
Hoodies’ quality is really good bit WARNING !! If you’re not in England you can have between 20 and 60€ Of custom (douane)
Great quality
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