Car Leather Cup Holder Gap Bag
Mailed from: 47 Nguyen Tuan, Thanh Xuan, Ha Noi +84868264100, Mrs. Jane in Vietnam... Bought 1 for my car, designated to fit on the driver's side between the seat and the console - but it doesn't fit. Their email with jessana at the top clearly states "If you're not satisfied about anything from our service. Please don't hesitate to email us at contact at jelymas.com. We'll do our best to help you have a good buying experience." I did, and they refuse to refund the entire amount of $38.98. They first, wanted to give back $2, and then 10%. Requested a US Return address and got this: Their response is:
We understand that there may have been some confusion regarding the dimensions of the product. I would like to kindly remind you that we have provided clear and detailed descriptions of all our product sizes on our website. We encourage our customers to review these details carefully before making a purchase to ensure the product meets their expectations.
As the product dimensions were accurately described on our website, the issue you’ve encountered does not stem from any error on our part. Consequently, we are unable to offer a return in this situation.
Our product has received numerous positive reviews for its quality and versatility, and it is unfortunate that it did not meet your specific needs. However, we wonder if you might find the product useful in another area of your car, or perhaps consider gifting it to a friend or family member who could benefit from it. 2/15 Update 15% refund or ship back at your own expense to: 47 Nguyen Tuan, Thanh Xuan, Ha Noi +84868264100, Mrs. Jane in Vietnam.