Absolutely great experience every time. Easy to order and see when items are in stock. The perks as you get higher are brilliant and love the fact you get slightly earlier access. Also my latest exp... See more
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Creating original and innovative soft toys in London since 1999, Jellycat continues to combine luxurious fabrics with designs that are sometimes quirky, sometimes cute but always with a little something different that makes them stand out from the crowd! The name Jellycat was dreamt up by a child who loved jellies and cats and giggled at the thought of the two together. The silliness of the name was a great reflection of the design and so it stuck!
Contact info
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, United Kingdom
- +44 (0)3330 040900
- hello@jellycat.com
- jellycat.com
Replied to 81% of negative reviews
Typically replies within 1 week
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I love Jellycat
I love Jellycat, so cute, and make fantastic gifts. What’s not to love 🥰
Very quick delivery service
Very quick delivery service. Included a jellycat bag which my granddaughter loved but not as much as her jellycat elephant 🐘. Thank you very much
gf loves them and is making me earn…
gf loves them and is making me earn points now
Love to order from Jellycat (got to…
Love to order from Jellycat (got to order fast though as go out of stock very quickly) I know if I buy directly from them then I know 300 little fingers haven’t picked these so adorable little beauties up because that’s what we all want to do when we see them. Very quick service and packaged well, update about delivery at all times.
I’m absolutely obsessed with my…
I’m absolutely obsessed with my Jellycat purchase! The quality is incredible, so soft, well made, and clearly designed to last. You can really feel the attention to detail in every stitch. It’s even cuter in person than I expected, and it instantly became my favorite comfort item.
really great arrived really fast always…
really great arrived really fast always the best quality
good experience!
I got 2 jellycats, the start student peanut and the peanut penguin. both amazing quality and came really quick. super happy with the outcome and a really good job at delivering, i would 100% recommend for anyone looking to buy from this place. very easy to order!!
Jellycats are just the best stuffed…
Jellycats are just the best stuffed animals and my grandchildren enjoy them so much! I love the pieces they create, not just the animals, but the food, flowers, and other amusables. They are so popular, I wish they did not have a restock list, but I have gotten some items that were on my restock list! Beautifully packaged too!
Personalisation order Order 19862856
I ordered personalisation on a graduation gift. While the spelling was correct the placement is off and the first letter cannot be seen. While I have had refund on the personalisation I am still unhappy as it ruins the look of the Rabbit, Customer Service are adamant that all they can do is refund the £5. I have asked for either a refund on the box & shipping or a complete new product which I don't feel is unreasonable when you consider the cost of these bears.

Reply from Jellycat
I love ordering jelly cats from the…
I love ordering jelly cats from the site they arrive quick and always well cared for
My kiddos LOVE Jellycat
My kiddos LOVE Jellycat! They are the cutest 😍 I just wish they stayed in stock. There are so many my kiddos want!
I love jellycats and everything about…
I love jellycats and everything about this company and my product arrived just perfect and it took super short time to arrive I will soon be buying more 😁
I've bought a couple Jellycats !
I've bought a couple Jellycats and I love all of them! They are soft and sweet. They were shipped quickly and packaged so cute! Love the bag too. I've bought Cherries for my DIL and my daughter bought me a Dragon. Also Yummy Bunny, Soccer Ball and Munro! I'm a big fan! The delivery went great, quality outstanding and I'm sure I'll be back. :)
A big shout out to Alex for her great…
A big shout out to Alex for her great customer service! Royal Mail let me down which meant my granddaughter didn’t receive her birthday gift from Jellycat on time. The communication from Alex was swift and she dealt with the matter in a friendly and efficient. I think you can tell a lot about a company through their customer service and I have no hesitation in recommending Jellycat.
Don’t dare make a mistake in ordering…
Don’t dare make a mistake in ordering from this company. You can’t make any changes at all nor can you cancel the order. I realize the error was mine but I have never experienced such an inflexible company. I have bought this product for every baby born to friends and family, fortunately not from the website, but will never do so again. I loved the product but the company apparently doesn’t give one hoot about its customers. Never again. Very disappointing.

Reply from Jellycat
Love Jellycat. …
My daughter has started collecting these in her 20’s so I have been adding to her collection. Very pleased with the service I’ve received from Jellycat.
Oooo I just love my jc its perfect in…
Oooo I just love my jc its perfect in everyway xx my 1st brand new jellycat thank you so much was delivered the next day thank you xxx
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