Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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A huge mistake
After ordering what I thought was a hooded sweatshirt I received a thin hooded Tshirt with a big hole in the pocket. I got medium sized pance that won't fit my 115 lb wife. Contacted them with pictures no response. They have blocked me from commenting on Facebook. This company is a joke stay away from them. The products are damaged cheep materials and in my eyes it's a scam. I will not give up until I get my money refunded.
16 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for your dissatisfaction with the order and the experience of contacting us. We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com, so that we can sort this out ASAP?
Looking forward to hearing from you.
I have been waiting for over 3 weeks…
I have been waiting for over 3 weeks for my shipment, apparently coming from China. The tracking number showed it arrived in the US on the 23rd and now I can't pull the information up. I have filed a complaint with the BBB and filed a Fraud Report with PayPal. This is a scam, DO NOT ORDER!
28 December 2022
Unprompted review
Reply from Jellybuddy
Dear Peter,
Please rest assured that we are not scammers. If your parcel has arrived in the US, the tracking # of it will be changed to a USPS tracking number to proceed.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
Bait and Switch!! Scam!
These shirts will take a long time to receive, a month or more. Then they are completely different than what you ordered. Very cheap dri wick type material that was supposed to be a fleece. One sleeve way shorter than the other... the picture shows a nice chest pocket with a zipper, but it was just a printed zipper!?! W.T.F! These shirts are completely unwearable. You would look utterly ridiculous with it on. The wife and I just laughed at how absurd they looked. Kiss that money goodbye.
25 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
If you don't like the item received, you can contact us and state the reason in the eamil to return it. We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I order two jackets in November at the…
I order two jackets in November at the same time. I received one jacket today 12/27/2022. This place is a scam. I spent too much on a piece of crap. The sleeves are too short for my husband to wear. I want to send it back and get a refund.
27 November 2022
Unprompted review
Reply from Jellybuddy
Dear Mary,
We are so sorry that the jacket didn't make you happy.
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size on our website may have various effects correspondingly. In this case, you are always allowed to reach out to us to resolve the issue. We can be contacted at support@jellybuddy.com.
Here is the email address of the customer-compliant team: complaint@jellybuddy.com, in case there is any technical accident or problem in the process.
We sincerely hope everything will work out well.
Regards.
Bought shirt "It is what it is"
Bought shirt "It is what it is"
Love it but the collar doesn't like
Beard neck stubble matted up 1st use.
Sad bought similar material shirt from a other company did the same thing.
Guess I need 100% cotton when purchasing.
25 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Sorry for any dissatisfaction. We have forwarded it to relevant staff for their improvement. Thank you for the feedback.
Regards.
Never Got Article. No response from Customer Service. Don't bother.
I ordered a sweater as a gift on Dec 2nd. They stated delivery would take up to 16 days. 25 days later, no gift has arrived. Initially they didn't provide me with a tracking number. When I contacted them they finally gave me one where I could see that the article is sitting in Vancouver. I've checked to see where I pay duty and there's no information at all on this. So the gift was a bust. I'm currently waiting for a refund. Don't use these people.
UPDATE: Received merchandise and the sizing is different from the sizing chart listed on the purchase site. The article will not fit so I can't use it as a gift for next year either. They also do not offer free returns. You have to pay for shipping to return merchandise for a full refund or get 50% off your purchase value. The address is not given to you until you decide which to do, which does not allow you to determine what you would like to do. Not a great customer service experience. Avoid this company.
27 December 2022
Unprompted review
Reply from Jellybuddy
Dear Todd,
Sorry for the wait. We recently experienced a backlog and are still clearing it, which caused the delay in our service. But it is verified that your order was delivered. We have sent you an email with more info so you can verify it. Looking forward to hearing from you.
Regards.
Updated: Undelivered products eventually refunded
As an update to my original review. After I had asked for a refund as the product was not delivered, the product did subsequently arrive and customer service followed up with me. I did point out that a Christmas product delivered after Christmas is pretty pointless. They initially blamed the courier however I pointed out that tracking showed the order had not been processed to delivery for 11 days after having been made. Following this and the growing number of trustpilot review views, I can confirm that a full refund was received.
I bought the product itself as something fun for the Christmas period and it's quite cheap so I'm not really concerned on their quality - not their products are printed not woven so you are looking at a budget finish and nothing more. Buying seasonal from these guys give it at least 6-8 weeks and with that timeframe they might get it you in time but their processes aren't really delivering within their delivery schedules right now.
--
Christmas jumper ordered 6 December. Not delivered by Christmas. Product tracking shows they didn’t even process the order for 11 days. They refuse to refund.
27 December 2022
Unprompted review
Reply from Jellybuddy
Dear Christopher,
When we can't intercept the shipping and get the package back, we can refund the money. And actually it is verified that your order was delivered. We have sent you an email to offer more info of the delivery. Please check it.
Regards,
All the Reply IAll the Reply read look like a SONG…
All the Reply I read look like a SONG AND A DANCE yes looks like we all been SCAMMED still waiting for way over two months for my order But They Took My Money In A Heartbeat
24 October 2022
Unprompted review
Reply from Jellybuddy
Dear Wayne,
We apologize for your wait.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Again we are sorry for any inconvenience.
Regards.
What a joke
What a joke! I purchased what looked like a sweatshirt but is as thin as a t-shirt. The material is cheap and it’s cheaply made. The photos they post look wonderful but in reality the garments are crap! Don’t order from this company!!!! Save yourself a lot of time, money and hassle. Making a return is a nightmare!! In their exact words,”All items need to be returned at the customer’s expense and could be both costly and time consuming!” Lesson learned: buy AMERICAN!!!!!
20 December 2022
Unprompted review
Reply from Jellybuddy
Dear Heather,
Sorry that you don't like the material of the order. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I've been waiting on my order since…
I've been waiting on my order since beginning of December ...all it's says is partially shipped but no tracking number ...it hasn't updated and I've contacted them and no response at all ..pretty upset cuz these were gifts I was hoping would be here by now !! Never again with this company spent 150$ !!
5 December 2022
Unprompted review
Reply from Jellybuddy
Dear Mary,
An email with a tracking number was automatically sent to you upon shipping, maybe it came to your spam mail so you didn't receive it. Now there are two packages on the way to you. we have sent you another emial to tell you more info. Please check it. We are sorrry for any inconvenience caused.
Regards.
Falsely advertised merchandise. Poor customer service.
I finally did receive the 2nd item. As expected, it is poor or falsely advertised quality as well. With both garments, you make a very nice garment with high quality cotton or other natural fibers, take a photo of it, advertise it claiming flannel, etc. and then you manufacture a poor quality garment of cheap man made materials. Then they offer a 50% discount on future orders, which is to offer nothing. These were a Christmas present, but I was ashamed to give them. Gave them them to charity instead. Their customer support sends a link to give their service a rating. Any poor rating is rejected, saying, try again later. Attempted several times across multiple days. Order number JB100884.
24 December 2022
Unprompted review
Reply from Jellybuddy
Dear Jack,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
You guys are a scam! makes me sick!
You guys suck. DO NOT order from this scam of a website, you will not receive your order and if you do it will be garbage. I want my money back but cant get ahold of you pieces of crap, so now I get to cancel my debit card. DO NOT ORDER from these morons!!
6 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Sorry for any inconvenience. If you think an item cannot be delivered as expected, you can contact us and ask for cancellation before shipment.
And if you don't like the item received, whether the issue is quality or size, you are always allowed to contact us to return it. We can be contacted via email at support@jellybuddy.com.
For our convenience, we have sent you an email to deal with your order. Looking forward to hearing from you.
Regards.
I have been waiting for my order sense…
I have been waiting for my order sense the 7 of December. I have not been contacted. I haven't received any tracking number or when I might even get the gloves. I have contacted them 5 times and have not heard anything from them. So sad these were to be a gift.
7 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for your wait. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
The backlog we experienced is being clearing. We would be highly appreciative of any understanding from you. Thank you.
Best wishes.
Garbage chineese company
Garbage chineese company. Ordered a Christmas sweater mid November 2022. Today is December 22 and still no sweater. Had I known it was coming from China, I would not have purchased it.tracking says it is still in China. What a joke. Update: it finally arrived. I ordered a 3xl. It will not fit my athletic teenage boy.....
22 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
Atually we tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID or other info so we can sort this out? (Or you can directly send it to complaint@jellybuddy.com.)
Thank you in advance.
They blew it!
I'm still waiting on an order, and I emailed customer service to locate this package as the status stated fulfilled. They have yet to respond. I have no tracking number, and the dang order # states it can't be found. This site is crap, move on. I'm so disappointed, my son wanted the shirt for his girlfriend for Christmas and you guys blew it. And from the reviews, if I do get it, it will be a thin, blurry mess. I would give you 0 stars if I could. SMH.
16 November 2022
Unprompted review
Reply from Jellybuddy
Dear Bonnie,
Hello,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID or other info so we can sort this out? (Or you can directly send it to complaint@jellybuddy.com.)
Thank you in advance.
takes 2 months to get your order and…
takes 2 months to get your order and then when i got it the quality was horrible. I bought 2 shirts and all 3 are not wearable. The pictures on the shirts are blurry and faded and look aweful. I waited so long for this only to be let down. I want my money back but doubt i will get that either
22 December 2022
Unprompted review
Reply from Jellybuddy
Dear Ralph,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Wishes.
I will never order from this company…
I will never order from this company again. I placed my order November 27th. It’s now December 21st and, the say,it’s in transit to Elk Grove UPS in IL. They said it would arrive by Christmas but I doubt it. It takes way to long but they took my money immediately!! I think I was scammed.
27 November 2022
Unprompted review
Reply from Jellybuddy
Dear Pam,
Sorry for your wait. Could you please give us your order ID so we can identify your order and look into it? We can be contacted at complaint@jellybuddy.com
Thanks.
What a joke
What a joke! I order a solid color sweatshirt and a hoodie. The sweatshirt was not a solid color and it is thinner than most t-shirts! It actually looks like something from the 1970's! The hoodie is a similar color, but not like the picture, and it has no neck liner like the picture, and it is maybe as thick as a normal long sleeve shirt, bit far from a hoodie. Don't waste your time or money with this place, unless you want to throw money away on a good laugh 😂
20 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Wishes.
Disappointed
Order JB113127 was put in two weeks ago haven't heard anything about shipping. I got an email confirmation that my order was received but still nothing on shipping.The order was placed on December 10, 2022....I should have read all the reviews before ordering and losing $80.....
10 December 2022
Unprompted review
Reply from Jellybuddy
Dear Laura,
No you are not losing your money. We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. Thank you.
Kind Regards.
BTW We would also be appreciative of the order ID you can send us via email as we couldn't identify your order by mere first name. Thank you.
Can not contact any one all sites say…
Can not contact any one all sites say cannot be reached haven't received any conformation
19 December 2022
Unprompted review
Reply from Jellybuddy
Dear Sheryl,
We can be contacted at support@jellybuddy.com or complaint@jellybuddy.com. The former is customer support team while the latter is customer complaint team.
Regards,
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