Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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See what reviewers are saying
I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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products are not as portrayed in…
products are not as portrayed in advertisement ...cheap and poor quality.. they make it impossible to return for different size ... just like i read about them, i took a risk.... they sell junk
22 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, we want to help you with this issue.
Looking forward to hearing from you.
Scam
There is nothing constructive to say about this company that sells apparels under the name OrderPlus International Limited which includes Antreat, along with Majornice, SoInYou, JellyBuddy and a few others. You will find the same shirts at different prices, either on Facebook ads, Amazon or elsewhere.
I ordered 3 shirts, waited 45 days and more, only to receive one that was correct. The last two had nothing to do with what I ordered. In fact, they were both less expensive than the ones I paid for. After a couple of emails, including filling the ticket on their website, including the pictures each time, they were ignoring me by telling me the order was on its way.
I finally threatened them so they decided to refund an amount which was a little less than any of the shirts. In other words, they didn't have my shirts so they sent me something else that was less expensive and they didn't want it back.
20 November 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Tho being a bit confused, I think I can tell from your statement that 1) The shipment of your order was split; 2) You are not happy with the one that arrived first and wanted a refund; 3) You received an amount of money that is not the price of the item.
I think I can make an explanation. 1) To let customers receive the available items first the warehouse would split the shipment, and the unsent item can be canceled. 2)To get a full refund items need to be returned; 3)The amount, as you said which was a little less than any of the shirts, is either a partial refund that you agreed or the real price of the item after discount. (Usually, there is a discount while ordering and it would be applied to each of the items, making them a bit less than their original prices.)
However, as I have no your order ID I couldn't make sure of it. So could you kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, I want to help you with this issue.
Looking forward to hearing from you.
Order JB110625
Order JB110625
Ordered December 10th...still waiting. Everytime I ask they tell me it will be 2 weeks, last time they said 1 week. Well I'm still waiting and no coat. This company has no inventory they just have my money. Don't buy from them!
10 December 2022
Unprompted review
Reply from Jellybuddy
Dear Rhonda,
We are sorry for any inconvenience.
Should you have been waiting for the order and not received it yet, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. Thank you.
Regards.
Poor Quality
The shirt I ordered looks nothing like the shirt I received. It took about 5 weeks to get the order. I paid $40 for a $5 quality shirt. Do not order, you will be disappointed.
17 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Wish I could give negative stars
Wish I could give negative stars. Do not order from this company. Horrible quality clothes and even worse return policy.
4 December 2022
Unprompted review
Reply from Jellybuddy
Hello Kristen,
Sorry for your dissatisfaction with the shopping experience you had with our web.
1-
We apologize for your dissatisfaction with the size and quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable.
2-
Considering the fact that the return policy states the return shipping is paid on the customers' end and In fear of the hassle in the return process, the customer support team would offer other choices for customers first before offering return instructions, (especially when the items are many or the distance is long), if you insist on return and refund, they will give you the address.
For your convenience, the customer complaint team has looked into the case and sent you an email to follow up. Please check your inbox. We hope to hear from you and that this issue can be resolved ASAP.
Best Wishes.
I really don’t even give it a 1 star…
I really don’t even give it a 1 star I’d give it a -100 stars. I my order was placed on November 20, 2022. I received an email on December 12th that said my order had been shipped which it never arrived. I sent an email stating I still hadn’t received my order. I got an “apology” email stating it would be shipping ASAP. I received another email on January 5th saying my order has shipped. I have called the contact number no one answers or returns your call. I still haven’t received my order. I will be reporting them to the Netter Business Bureau. I have asked for a refund and we will see what their next excuse is. I definitely no longer want my order.
5 January 2023
Unprompted review
Reply from Jellybuddy
Dear Nicole,
I am sorry for the inconvenience caused! Usually, the shipment-notification email is sent upon shipping. If you received 2 of them, there must be some technical problem or something wrong. But please rest assured that the order can be delivered on January 17th, according to USPS tracking.
To better resolve this problem, the customer complaint team has sent you an email. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Too bad I can’t leave a no star review
Too bad I can’t leave a no star review. This site needs to be shut down. What I received is nothing like what I ordered. It came in 4 weeks after placing the order. No packing slip, no tags, no brand markings and very cheap looking. I am very disappointed and would not recommend anyone waste their time or money on this scam.
14 January 2023
Unprompted review
Reply from Jellybuddy
Dear Jennifer,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
Please rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out. If there is any problem while you contact the support team, you can email the customer complaint team at complaint@jellybuddy.com.
We hope this issue can be resolved ASAP.
Best Wishes.
Not as advertised and filled with misspellings
I placed order Dec 6th for 3 "plish" hoodies and paid for expedited shipping order arrived containing 2 flimsy so called hoodies January 12th. They were nothing like what was pictured on the web site and the one shirt was filled with misspellings. I purchased the "I'm pretty confident my last words will be well that didn't work" what the shirt actually said was "I'm rretty coneicent my last words with be well that didn't work" shirt nit plush but made of nylon or polyester or something it is thin and flimsy. I absolutely loved the sayings kn the shirts and hope a quality company can make these hoodies because they would be awesome. Steer clear of jelly buddy because they are bait and switch
12 January 2023
Unprompted review
Reply from Jellybuddy
Dear Faith,
We apologize for your dissatisfaction with the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if the item is misprinted. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Customer service was excellent
The product was poor quality and after contacting customers services they have resolved the issue with a full refund. It’s a shame as the item I purchased online looked really good but the product that was delivered was not the same. Hopefully they can resolve the issues as there is definitely potential for them to succeed.
13 January 2023
Unprompted review
Reply from Jellybuddy
Dear Justin,
Thank you for the feedback. We will keep up our hard work to collect more data and info so as to offer better merchandise and faster service to you and other customers. Hoping to see you again in the future to witness our progress.
Reagards.
I really love Jelly Buddy
I really love Jelly Buddy, good quality item’s very pleased
13 January 2023
Unprompted review
Give it a shot, you would love it
First of all, I have to tell they have a great customer service. Those people have an unlimited patient and they never show attitude no matter what. They don’t have a phone number but their email system works just as good as the phone number.
When it comes to the merchandise.. The printing quality is great. It is not like a cheap quality print that would crack or fade after several washing/drying. Their t-shirts are not cotton, they are like dry fit material. I think it will be great for summer time. Needless to say the prints and sayings are so cool. PS: Their men sized t-shirts seems to run a little big so I recommend to get one size smaller than what you normally wear.
Give it a shot, you don’t get disappointed.
3 January 2023
Unprompted review
Hoodies look great online but wouldn't…
Hoodies look great online but wouldn't know how it feels haven't gotten yet first I email them after two weeks of waiting no updates on there site can't find tracking number so I email them to see where's my package that I paid for they message me back here's the tracking number here's where we know it stopped last go to this website and put the tracking number in or or call ups give them the tracking number and it might take up to 2 to 3 week's to receive your order so if you want something quick and reliable and you don't have to do the leg work to track your own package down don't buy from jellybuddy it's not worth the wait
12 January 2023
Unprompted review
Reply from Jellybuddy
Dear James,
Sorry for the inconvenience in the tracking. Usually, customers can track the order once they open the order info. If you can't track it like this, there must be some technical problem. In this case, you can contact us to ask about the latest update, the customer support team will track it for you.
Apologize again for the inconvenience and thank you for the feedback. We will forward the problem to the appropriate management team to verify and make progress.
Regards.
Jacket Delivered Not Jacket Ordered and No Return or Refund AllowedI ordered a jacket in October 2022
I ordered a jacket in October 2022. It took about 3 weeks for it to arrive. The jacket I received was not the jacket I ordered based on the website photos. It was made differently; different color; poor quality. I reached out to their company and they will not allow me to return it or get a refund.
28 October 2022
Unprompted review
Reply from Jellybuddy
Dear Ronald,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
Please rest assured that orders are returnable and refundable -- you asked for the return address and the customer service team has downloaded the return form, and responded to each of your emails giving you the return instructions. But it seems you have not received them for some unknown reason.
For your convenience, the customer complaint team has sent you an email to resolve the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards.
Getting scammed
My order is supposedly still in shipping. I think we all know that is not coming. Ordered 12/4/22, check tracking number faithfully, still in country of origin....what a joke this has become. Will not refund money and no idea where parcel is.....Obviously was never sent
11 January 2023
Unprompted review
Reply from Jellybuddy
Dear Carl,
Sorry for the delay in order shipping! We experienced a backlog in Dec. and just cleared it up recently.
We identified your order successfully and found that your order is on its way to its destination. It will come to you if there is no accident occurs. For your convenience, the customer complaint team has sent you an email to tell you more info about the tracking update. Please check your inbox.
Again we apologize for the inconvenience. Should you have any follow-up questions, please feel free to contact us.
Best Regards.
I ordered on December 10
I ordered on December 10. Contacted the support center first on December 19th asking why I haven't seen a shipment notification. On Dec 21, I finally received tracking on a partial shipment. The tracking number can only be tracked in their software, and that tracking number cannot be found in postal service software. I have watched this package go from transfer station to processing station to customs, to more processing stations. None of these stations have any location associated with them. After 30 days, I finally see my package is about 2 states away (United States). But its been in a Sorting Facility for 5 days now so I don't have much hope. Can't discuss the quality of the products yet, but so far the shipping process has been a disappointment for a Christmas Present. Maybe I can give it as a Valentine's day present - if it arrives.
UPDATE: JANUARY 17, 2023. The two packages have arrived. I found the products acceptable in terms of quality and matching the description. The Jacket I ordered was very oversized, however the shirts ordered were true to size and acceptable material. It is unfortunate that your shipping is so inadequate - I would have ordered again from you. And I do see that your customer service is now attempting to make things correct. Thank you for your responsiveness.
11 January 2023
Unprompted review
Reply from Jellybuddy
Dear Valarie,
So sorry for the wait for the items. We experienced a backlog in Dec. and just cleared it up recently. Sorry for the inconvenience.
We identified your order successfully and found that your order's shipment was split, one parcel arrived in the US and the other is also on its way to you. For your convenience, the customer complaint team has sent you an email to tell you more info about the tracking update. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Best Regards.
The order was in transit for 30 days
The order was in transit for 30 days. I then get an email saying the package was delivered in mailbox. There is no way the Hoodie Jacket I ordered would fit in the mailbox. Ordered the Jacket on 12/8/2022. Tracking said delivered 1/9/2023. It is not here.
10 January 2023
Unprompted review
Reply from Jellybuddy
Dear Katrina,
Sorry to learn that you have not received the item. If the tracking site says the item was delivered but you have not received it, the reason may include 1) the deliverer did deliver it but someone stole it; 2) the deliverer delivered it to another place
No matter what the case is, you need to call USPS to look into it. For your convenience, the customer complaint team has sent you an email to let you know more info about the parcel and start the process of resolving the issue. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
I ordered 3 shirts and all 3 are too…
I ordered 3 shirts and all 3 are too small. I emailed customer service trying to get an address to return them and no one has responded. I need an address that I can return the shirts I ordered.
27 December 2022
Unprompted review
Reply from Jellybuddy
Dear Sharon,
The response timeframe from the customer support team is 24 hours. If you want to return the items because of the fitting, plz send the photos of the size tags, which would make it faster for the customer representative to confirm the problem and offer proper solutions.
We tried to identify your order ID to take care of the issue, but we failed. So could you kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
Shipment was fast product was that you…
Shipment was fast product was that you would want from a good established company . Have ordered for friends and everyone was happy with the product
9 January 2023
Unprompted review
I wouldn’t give even 1 star
I wouldn’t give even 1 star! My husband ordered 11 T shirts for $229! In October 2022 we just received 1 ONLY after contacting numerous times via email as the phone number isn’t a phone number! The tracking now says expired 87 days unavailable! No way to contact them except email and they just say keep waiting; no refund possible they shipped. That was 3 months ago and tracking doesn’t state that! What a waste of $!! They r scammers and will be brought down legally! Do NOT buy! Their website will be crashing soon!
15 October 2022
Unprompted review
Reply from Jellybuddy
Hello,
Sorry if there is any inconvenience.
For orders of 11 items, the shipment was most possibly split into several packages. According to your statement, I think the other packages are either on the way to their destination or ran into delivery exceptions due to the PO/thieves/incorrect address. But I am not sure of it as I couldn't find your order ID.
In order for us to identify your order and verify the order status, could you contact the customer complaint team at complaint@jellybuddy.com and give them your order ID and other info so we can take care of this issue ASAP?
Looking forward to hearing from you.
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