Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quality/ Design/ Experience
The Quality of the product and design! Hands down very satisfied and would recommend to friends! Not many companies match quality let along design!
29 March 2023
Unprompted review
I should have read these reviews before…
I should have read these reviews before I bought my hoodie from Jellybuddy. I placed my order in mid-February and did not receive it until mid-March. That was my first red flag. After wearing my 1/4 zip military hoodie only once, the sleeves began to deteriorate. The natural movement of my arms against my torso caused the fabric to pill (those tiny balls created when loose fibers get wadded up). I have never seen anything like this in a sweatshirt. It was obvious that the fabric Jellybuddy used was not suited for clothing. I attempted to get a return authorization to return the defective item for a refund. Jellybuddy said since I wore the item, they would not allow a full refund, only a partial refund or partial store credit. I went back and forth a couple of times to no avail. At this point, I am working with my credit card company as I dispute the transaction. I should have been more diligent in researching this online company. Had I exercised due diligence, I would have learned that this is a Chinese company shipping goods from Hong Kong. I'll stick to buying American.
28 March 2023
Unprompted review
Reply from Jellybuddy
Dear Eric,
We are sorry for any inconvenience the issue of the order might cause.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Given that you feel satisfied with the communocation wwith the support team, we suggest you reach out to complaint@jellybuddy.com to sort it out.
Actually for your convenience, the customer complaint team has sent you an email to sproceed with resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Jellybuddy customer service is complete…
Jellybuddy customer service is complete garbage.placed an order months ago and never received any package meanwhile theyvare telling me to ho find my package call postoffice...its not my responsibility. No refund and no sweater. They took my money and I have nothing. Jellybuddy make it right!
21 March 2023
Unprompted review
Reply from Jellybuddy
Dear Agostino,
Thank you for bringing this issue to our attention.
Upon seeing your complaint, we immediately looked into the case and found that the order has been shipped out on Feb 21 and delivered on March 10 - - the cusotmer support team sent you the proof of delivery many times... If a customer doesn't receive the order, we will need a proof of non-delivery to take further actions, which can only be gotten after the customer contact the PO. This is the reason why we tell you to call the PO. But we have yet to receive the non-delivery proof from you. So we are stuck here.
To resolve the issue, the customer complaint team has sent you an email to proceed. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Having the same issues that everyone seems to have with them
Having the same issues that everyone else is having. Took my money right away but I'm still waiting and waiting on my hoodie. I wish I would have read the reviews on this place before buying. Do not buy from them, YOU HAVE BEEN WARNED!!!!
2 March 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com. We want to help you with this issue.
Looking forward to hearing from you.
Bought two spring coats from Jellybuddy…
Bought two spring coats from Jellybuddy at the beginning of January, got one within two weeks, the other on the 22nd of March. Both of them are of poor quality materials, very thin and also the sizes are all wrong. Took a 3x large cause I'm a hefty guy, but like to have loose coats. There's enough extra tissue around the waste to make a flag, yet the shoulders and the arm lengths are too small to the point where they end halfway to my wrist and I can't close my arms cause the shoulders will rip because of the cheap fabric. Oh surprise surprise, the company is based in China. Who did they use as a model? Deformed Chinese mutants? This is a definite scam. DO NOT TRUST THEM. Jellybuddy will probably give their generic response to my complaint as they did to all complaints on this platform and that's the best you're gonna get when you lose money because of an order you made with them while drunk.
21 March 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Loved the order I got and fast and easy…
Loved the order I got and fast and easy to get it
6 February 2023
Unprompted review
They took my money and sent no…
They took my money and sent no product.. $29.98 dollars
16 February 2023
Unprompted review
Reply from Jellybuddy
Dear Kathy,
We are sorry for any inconvenience.
If you have already awaited the order for a while without updates, we suggest you contact our customer service team to inquire about the status. We can be contacted at complaint@jellybuddy.com or support@jellybuddy.com.
We would be highly appreciative of any understanding from you.
Thank you.
jellyfish messages me says as per usual…
jellyfish messages me says as per usual sorry about colour mistake. there was no colour mistake none looks like pictures bunch of junk i wouldn’t even take to second hand store right to garbage where it belongs more china junk the world must stop buying their garbage
20 March 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Bad customer service
I paid $90 for a jacket but when I received it, it didn't quite fit right. When I requested to exchange it or get a refund I was told to send a picture of how the jacket fit. I did that and then customer service suggested I buy another jacket at half price. Why should I buy another one at half price?? The one I bought should either be exchanged or a refund paid to me. Customer service has not been very responsive and have yet to respond to my last email.
9 March 2023
Unprompted review
Reply from Jellybuddy
Dear Dorothy,
Thank you for the feedback. We are sorry for any inconvenience caused.
The solution of half-price was offered as it's the fastest way for you to get the size you want. If you insist on the exchange, the exchange would be a return-arrive-refund-order-again cycle. Of course, it would also do -- but it takes longer.
As for the responsiveness of customer service, the team is required to reply to all emails within 24 hours. If you didn't hear from them 24 hours after you send the email, there may be something wrong with the communication -- we didn't receive the email or there is a backlog. More details can be seen but it takes time to look into it.
For both sides' convenience, the customer complaint team has sent you an email to proceed with the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Will never shop here again.
None of the products I purchased looked like the photos on the website. The material used to make the clothing is thin so wont last long. The items were not true to the size either. On top of that the shipping took nearly a month. Not happy at all.
17 March 2023
Unprompted review
Reply from Jellybuddy
Dear Ramona,
We are sorry for any inconvenience.
We tried to identify your order ID to verify the problem and take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com. We want to help you with it.
Looking forward to hearing from you.
Updated Review 2023
Ordered a shirt 3 weeks before St. Patrick’s Day. Three weeks later, I’m just barely receiving the shipped confirmed email. Horrible customer service
OK I am going to edit my review I did receive in the shirt that I ordered although it did take longer than I expected the quality of the shirt and the graphic design met my expectations.
My advice is if you use this company, give yourself plenty of time to receive your merchandise, but based off of the one order the quality is worth the wait.
16 March 2023
Unprompted review
Reply from Jellybuddy
Dear Merced,
Thank you for bringing this order to our attention.
The system shows that your order was placed on March 7 and shipped out 17, which, obviously, is a 10-day timeframe. Now it is on a flight to the US.
If you have awaited the item for a while without updates, we suggest you contact our customer service team to inquire about its status. After you received the coonfirmation email, the order has been taken care of by the carrier.
Regards.
Ordered jacket 8wks ago haven’t…
Ordered jacket 8wks ago haven’t received anything! Product,email,notification etc! Very dissatisfied!
19 January 2023
Unprompted review
Reply from Jellybuddy
Dear Mike,
We are sorry for any inconvenience.
If you have awaited your order for a while without any update on the order status, please feel free to contact our customer service team to inquire about its status. We can be contacted via email, at support@jellybuddy.com or complaint@jellybuddy.com.
Regards.
Making jump through hoops for a refund
They are making me jump through loops for a refund.
I paid $66 for the product and they want to either refund me $11 dollars or $29 in the form of a gift to reuse.
Dear customer,
We are sorry that the product did not satisfy you.
According to our return policy, all items need to be returned to our warehouse at the customer's expense, which could be a little bit costly and time consuming.
If you want to avoid the hassle and expense in return, we can particularly issue a direct refund in 11.4 USD (20% amount of the item) or gift you a discount code in $29. (50% of the item price)
Or if you have any other ideas, please let us know, we will try our best to meet your satisfaction.
If you still want to return the product and get refund, please let us know as well, then we will send you the address and guidance for return.
Looking forward to your reply!
Best Regards,
8 March 2023
Unprompted review
Reply from Jellybuddy
Dear Miana,
We are sorry that the solutions the customer service team offered before giving you the return instructions didn't make you satisfied. It was only given out of the concern of the hassle and cost the return process may cause to you, as the return policy on the site says "Return shipping costs are borne by yourself." It would cause some seemingly round-around. We hope to get your understanding in this regard. If you insist on returning, they will give you return instructions.
Besides, we tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@xpluswear.com, we want to help you with this issue.
Looking forward to hearing from you.
Shame Company
placed an order on Jan 28, 2023, received an email with a tracking number that was useless, I have not received my clothing as of 03/06/2023, sent an email to customer service and all I got for a response was my order has been shipped(so no chance in hell that I will get a full refund, I think that was planned by the Chinese company to avoid giving any refunds) and the email included an apology with a statement for me to have patience. This company does not have any good ethical business standards and should be banned from doing or advertising in the U.S....DO NOT ORDER FROM the company JELLYBUDDY, they are thieves and will take your money and not give a full refund!!!!!!
28 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
Thank you for the review and sorry for any inconvenience.
We can issue refunds in 2 cases: canceling the order and returning the item. In the first case, orders can only be canceled before the order is shipped out -- if it's already in transit, it would be too late for us to intercept the shipping to get the package back. Hope you can understand. We are not thieves but we really can't refund you the money while the order is on the way.
But please rest assured that orders are returnable and refundable. If you really want a refund, it is possible that you request a return for a refund after the arrival of the order. This is why the support team may say that they hope you can await its arrival patiently.
BTW we tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, we want to help you with this issue.
Looking forward to hearing from you.
I would given this company 0 if it was…
I would given this company 0 if it was an option! I ordered over $100 of products which took 4 months to deliver! The items looked nothing like the items advertised! I wouldn’t have paid $5 at a used clothing shop for what was delivered; no way to return! I could have purchased better clothing at the Dollar Store and had much greater value clothing! Please don’t be tricked by this bunch of cons!
Penny Nolen
5 March 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
This company sucks
This company sucks. The shirt was nothing like what i ordered, the material was crap, and the sizing was way off. Contacted them and they offered a 20% refund which is about 5 bucks, or a 14$ gift card to their site (yeah right), and i have to pay return shipping It also took an extememly long time to get here and the tracking number they sent was useless. i will NEVER buy from them again, nor will i ever recommended them for anything but the trashcan. this site is a scam
6 March 2023
Unprompted review
Reply from Jellybuddy
Dear Heather,
Thank you for the review.
Firstly we apologize for your dissatisfaction with the size and material of the item received. As we always go through strict inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in these regards. Secondly please rest assured that orders are returnable and refundable. After you insist on returning and refused to take the choices offered, the support team staff already gave you the return instructions and return address. Last but not least, it is verified that the item was shipped out on the same day when you ordered and delivered less than 2 weeks later, which is among the normal timeframe (1-3 weeks). Hope you can understand.
The customer complaint team is taking care of this matter. If you have any follow-up queries, please feel free to reach out. They can be contacted at complaint@jellybuddy.com.
Faithfully,
Exactly what I ordered
I’m giving 5 stars because I got my skull jacket faster than I thought I would. It was exactly what I order. I also like that a 2x was a real 2x. I’m tall so I need things to fit. This fits perfect. Thanks for making cool stuff. I recommended you guys to my friends.
28 February 2023
Unprompted review
Everything was wrong
Wrong color sweatshirt sent. Small is a large. Medium is a large. Literally all the shirts were the same physical size which is large but ordered small and medium shirts. WILL NEVER ORDER FROM HERE AGAIN.
13 February 2023
Unprompted review
Reply from Jellybuddy
Dear Cassie,
We are sorry for how you feel about the sizes of our product. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products may have various effects correspondingly
If the items didn't fit you as well as you expect, please rest assured that orders are returnable and refundable --you can reach out to us to sort it out. Actually, for your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox.
Best Wishes.
Place an order about two months ago…
Place an order about two months ago never arrived
10 January 2023
Unprompted review
Reply from Jellybuddy
Dear Israel,
Sorry for your wait but it is verified that your order was placed on Feb. 3rd and was shipped out the very next day. According to the latest update of the package, it will be delivered within few days. Once the parcel is shipped, the normal waiting time is ranged from one week to three weeks. Thus the arrival time is in the normal range. We hope you can understand.
If you think you have awaited it for a while and want to learn the order status, we suggest you contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com.
Regards.
Wrong color totally
After I ordered a coat in October I found out it was a pre-order which I never saw when I purchased. Well Feb. 22nd I got a package, opened it up and it fits XXL, but is totally the wrong color I wanted the wine/burgundy color but what I got is mostly black with some dark purple. They offered me refund of $9.80 which I took. Then I got offered $15 more making the cost half price, so I do have a better outlook on the company. I never got an explanation as to the wrong color. Bad quality control I guess.
21 February 2023
Unprompted review
Reply from Jellybuddy
Dear Curtis,
It is verified that your order was placed on December 5th, 2022. Pre-orders take 1-2 months to process. Your order was shipped on Feb 10th. delivered on Feb 22nd. We are glad that it fits well and sorry about the color issue. If you don't like the solution the support team offered, please escalate your issue to the complaint team, they will look into the case and take care of it.
For your convenience, the customer complaint team (complaint@jellybuddy.com) has sent you an email. Please check your inbox. We hope to hear from you.
Best Wishes.
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