It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
Company replied
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See what reviewers are saying
Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more
Company replied
The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more
I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more
Contact info
Harland House, York Road, Unit 12, KT13 9BL, Weybridge, United Kingdom
- info@jekyllandhide.co.uk
- jekyllandhide.co.uk
4.2
Great
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Terrible Haircut
It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
13 October 2026
Unprompted review
Reply from Jekyll and Hide
Hi there. This is the wrong company. Can you please remove this review from our company page. Thanks.
Excellent Customer Service and a Quality Product
The courier lost the Wallet that was ordered as an 18th Birthday present but Jekyll and Hide arranged to replace the lost item as soon as stock was available. They expedited the re-order therefore the Company deserved the 5 Stars for service alone but also deserve 5 Stars for the quality of the Wallet with personalisation added.
12 October 2026
Unprompted review
Product never arrived
Product never arrived.
Emails, phone calls and live chat go unanswered.
Unable to contact anyone to chase the order or arrange a refund.
27 August 2026
Unprompted review
Wow Can’t ship to the US?
Wow! Customer service? I think not. We bought one of these overpriced pieces of luggage while in South Africa. We were excited to register it for our lifetime warranty. As luck would have it, the first time we took it on a trip, a wheel broke. No biggie we thought, we have a lifetime warranty. Turns out, according to their customer service, to get a replacement wheel, we have to travel back to South Africa. They can’t ship a wheel to the US. When I asked if we purchased another piece of luggage on their website, how would they ship it, they went dark and ignored us. Don’t expect your lifetime warranty to be worth anything.
20 June 2026
Unprompted review
Reply from Jekyll and Hide
Dear Vince, thank you for your review, and we're sorry your experience didn't reflect what Jekyll & Hide is about.
We do want to gently clarify one thing: we do not offer a lifetime warranty. Your purchase in South Africa is covered by a 1-year guarantee on manufacturing defects. Our UK business, which this Trustpilot profile belongs to, offers 5 years for all luggage. While we were always happy to give you a new wheel without even inspecting the suitcase although we strongly suspect airline damage, arranging international couriers at our cost isn't something either warranty includes, and this is consistent with how the industry operates.
That said, we know a follow-up email from you went unanswered due to a staff illness, and we're sorry that happened. It's not who we are and because of that we have decided to cover the courier fees for you as well. Please email our UK team at info@jekyllandhide.co.uk with your delivery address, and we will get this wheel to you with DHL Express.
Augustin Maleka at Jekyll & Hide (Cape Town)
Augustin at Jekyll & Hide - what a star!!!
From your friendliness on the phone to your phenomenal turnaround time - Take a bow. Thank you so much. I had forgotten what excellent service felt like until you changed it and gained a customer for life!
9 June 2026
Unprompted review
Amazing quality and elegant style.
7 August 2025
Excellent product and service
I'm a repeat customer of this brand because quality leather products at affordable prices are hard to come by. My latest order was unfortunately stolen after delivery. However, Arina from customer service was incredibly understanding and offered to replace the item free of charge, for which I'm incredibly grateful.
I’ll definitely continue to support the brand and would highly recommend them to anyone looking for both great products and exceptional customer service.
21 March 2026
Unprompted review
Amazing brand.Have bought several items…
Amazing brand.Have bought several items over the years and I will continue to support them.Fantastic true leather quality and style.
12 February 2026
Unprompted review
Reply from Jekyll and Hide
Hi Tanya, Thank you so much for your kind words and for being a loyal Jekyll & Hide customer over the years!
We're thrilled you love the true leather quality and style, and really appreciate your continued support — it means a lot to us.
Looking forward to seeing you again soon!
Warm regards,
Arina / The Jekyll & Hide Team
Great quality products and customer…
Great quality products and the customer service for service and repair is outstanding.
20 November 2025
Unprompted review
Reply from Jekyll and Hide
Thank you, Roland, for your kind words!
We're thrilled you love the product quality and our outstanding service/repair support — it means a lot.
Appreciate your trust and look forward to helping again soon!
Warm regards,
Arina
The Jekyll & Hide Team
Well made laundry & shirt bag
Well made laundry & shirt bag. Really compliments my Jekyll & Hide leather cabin suitcase, which i have owned for yearsss...perfect fit.
16 January 2026
Reply from Jekyll and Hide
Thank you, Francis, for your lovely review!
We're so pleased the laundry & shirt bag is a perfect fit and complements your Jekyll & Hide leather cabin suitcase so well — especially after all these years of trusty service from it!
It means a lot to hear our pieces keep performing and pairing beautifully together. Thanks again for your continued support!
Warm regards, Arina
The Jekyll & Hide Team
Quality
Quality leather bifold wallet. Small enough to use in my front pocket and large enough for cash and cards. Ideal for me personally. Good company to deal with , easy website to navigate through and quick delivery.
13 January 2026
Reply from Jekyll and Hide
Thank you, George, for your great review!
We're delighted the quality leather bifold wallet is the perfect size for your front pocket while fitting cash and cards just right — and that our easy website and quick delivery made the experience smooth too.
It means a lot hearing it's ideal for you personally. Thanks for choosing Jekyll & Hide!
Warm regards, Arina
The Jekyll & Hide Team
Reply from Jekyll and Hide
Thank you, James, for your kind review!
We're thrilled to hear your bag is perfect for travelling — that's exactly what we aim for with our designs.
Thanks so much for the love and for choosing Jekyll & Hide!
Warm regards, Arina
The Jekyll & Hide Team
Outstanding Customer Service & Exceptional Quality
Outstanding customer service from start to finish. Arina was extremely responsive and provided all the information I needed, answering every question promptly and professionally. My 3 orders were dispatched in no time, which was very impressive.
The quality is second to none, the bag, suitcase, and wallet are absolutely top quality and exactly as described. I am beyond satisfied with my experience and will not hesitate to recommend Jerkyll and Hide or place another order very soon.
15 December 2025
Reply from Jekyll and Hide
Thank you, Nathalie, for your wonderful review!
We're thrilled to hear Arina could provide such responsive and professional support — and that your three orders (bag, suitcase, and wallet) arrived quickly with top-notch quality exactly as described.
Your satisfaction means the world to us, and we're so grateful for your recommendation and future support. Looking forward to welcoming you back soon!
Warm regards,
The Jekyll & Hide Team
Mr Jekyll well done!
I was going to purchase a wallet as a present during the Christmas period,
at the time Jekyll and hide had an online offer of 25% off these items.
With slightly more than an hour to go I placed my order inputting the offer code in the website box. Their software didn't accept for whatever reason despite numerous attempts, So I went ahead with the sale but emailed them immediately to let them know that this item was under offer and would they reimburse the 25% back, if not I asked them to just cancel my order without sending it.
The wallet arrived within days but unfortunately no feedback from my initial message.
So after the busy Christmas period fired off another mail requesting a refund as per the Christmas offer and great I received a polite reply resulting in the balance being paid into my account within days.
This company do make some lovely quality leather items, frankly one of the best leather manufacturers I have come across!
So delighted to say that all is finally well and we will no doubt continue to shop with Jekyll and Hide.
15 December 2025
Unprompted review
Reply from Jekyll and Hide
Thank you, Nigel, for your detailed and honest review!
We're really glad the issue with the Christmas 25% offer code was eventually resolved to your satisfaction, and that the refund came through quickly after your follow-up. Thank you for your patience during the busy period — we truly appreciate it.
It's fantastic to hear you're impressed with our leather quality (one of the best you've come across!) and that all is well now. We're delighted you'll continue shopping with us — your support means a lot.
Warm regards, Arina
The Jekyll & Hide Team
Really good quality product shame about communication
Really good quality product
My mistake that I asked for the wrong colour belt but a larger than requested belt received?
Sent an email, to date no reply, tried to telephone twice today each time after several rings the line cut off.
Would like to return and replace with same but black belt size 36"
16 December 2025
Reply from Jekyll and Hide
Thank you, Maggie, for your review and for acknowledging the good quality of the product!
We're truly sorry for the initial oversight on your email during the busy festive period and any frustration caused by the phone issues and wrong/larger belt received. Thank you for your patience — we're glad our team could respond on 9th January and provide the Evri return link to facilitate the exchange for the correct black size 36" belt.
Warm regards, Arina
The Jekyll & Hide Team
Wrong order, long delays, and broken promises
I ordered multiple items from Jekyll & Hide, including a belt, bag, and wallet. Unfortunately, the experience was very poor.
The wrong item was initially sent, and resolving this took far longer than reasonable. Communication was slow, and it required multiple follow-ups before the correct items were finally delivered.
During this process, I was clearly told that although the items had since been discounted, the original discount would be honoured. This did not happen. I was then told I would receive a discount code for a future purchase, which also never arrived.
While the products themselves are decent quality, the excessive delays and failure to honour what was promised were unacceptable. The handling of this issue was misleading and has completely undermined my trust in the brand.
13 December 2025
Unprompted review
Reply from Jekyll and Hide
Thank you, Ana, for taking the time to share your feedback.
We're truly sorry for the poor experience with your order — the wrong item was sent initially, the delays in resolution despite multiple follow-ups, slow communication, and especially for not honouring the promised original discount and the future discount code. This is not the standard we aim for, and we completely understand how frustrating and disappointing this has been, particularly as it has undermined your trust.
While we're glad the products themselves met your expectations on quality, we regret that the service side fell short and fell short badly.
We can see our team has resolved this issue for you.
Thank you again for your honesty — it helps us improve.
Warm regards,
The Jekyll & Hide Team
scratched wallet upon arrival
The wallet arrived in a good timeframe, however it had a scratch and after an initial response they agreed to a partial reimbursement. However it took another 2 follow ups via email and no response to get the refund finalised.
15 December 2025
Unprompted review
Reply from Jekyll and Hide
Thank you, Marielle, for your review and for your patience.
We're sorry the wallet arrived with a scratch and that finalizing the partial reimbursement took multiple follow-ups and extra time — especially frustrating after the initial agreement. We appreciate you bearing with us, as we had skeleton staff over the festive period (your review came in on 20th December), which led to some delays in processing.
We're glad the refund was eventually completed, and we regret any inconvenience this caused.
Thank you again for your feedback — it helps us improve.
Warm regards, Arina
The Jekyll & Hide Team
Delivered quickly and item as…
Delivered quickly and item as described.
Very pleased with it.
20 November 2025
Reply from Jekyll and Hide
Thank you, Brian, for your kind review!
We're delighted the item arrived quickly, exactly as described, and that you're very pleased with it.
Thanks so much for choosing Jekyll & Hide — we appreciate your support!
Warm regards, Arina
The Jekyll & Hide Team
Really happy with my briefcase
Really happy with my briefcase, very good quality and plenty of space in it. Feel & looks well made.
10 November 2025
Reply from Jekyll and Hide
Thank you, Andrew, for your great review!
We're really pleased to hear you're happy with the briefcase — loving the quality, spacious design, and that it feels and looks so well made.
Thanks so much for the kind words and for choosing Jekyll & Hide!
Warm regards, Arina
The Jekyll & Hide Team
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