JD Sports Nederland Reviews 

The worst experience ever - Avoid JD Sports!

I ordered a pair of shoes over a month ago and still haven’t received them. The tracking information on both the JD Sports app and the delivery company’s site has shown the package as “on the way” for weeks with no updates.

I contacted customer service and was told they’d open an investigation and get back to me in five days. After hearing nothing for over a week, I followed up, only to be told the case was being closed because they “confirmed” the package was delivered - even though the tracking still shows it hasn’t arrived!

Since then, I’ve tried reaching out again multiple times -no response. There’s no phone number listed on their website, and the only “contact” option is through Facebook, which just leads to a dead chat link.

Absolutely unacceptable. JD Sports has the worst customer service I’ve ever dealt with. If I could give less than one star, I would. Never ordering from them again.

JD zoetermeer, 11 05 2025.
Mother Day,
Shipping white my childeren in JD Sport.
Only childeten age about i think 18 ,19 year old are working there.
The have no respect.
The fight whit the customer.
The don,t help , big mouth.
JD, shame shame on you personeel.
Give them cursus, to behalve white customer.
To sell good,
Only child are werking there.
Mangement don,t do nothing, the are fight al so white customer.
The to speak to the personeel to behave.
But no
Shame shame
No happy mother Day, disaster.
First fight white my son
Whe lease, after while i go back white my
dochter to buy fila
O my god this peopel treat my also bad
The don,t want to help my.
I want to spend 500 euro.
The fight to my also and my dochter say mom lets go dont spend your momey in this shop.
The talk very bad , and Only becaus that my son say to one behave your self
This gay is i think 17 18 year old.
My son is 47 year.
I ,am 67 year o my god this childeren are working there no respect.
Onl.big mouth.
JD ,but peopel to work whit a management paper.
The have to put aldult personeel ,not childeren to work.
Maby is cheep ,
JD , management you dont read the REVIEUWS.
This fiaal is very bad.
PEOPEL do not go buy there.
Is horribel, NO RESPECT.
The say came after six o clock ,i say why
To the Girls behind the kassa.
Yes than i wil fight ,o my god i am 67 year and i have heart problemen.
She will kill my.
My dochter say mom leaf leaf please.
Management do nothing say nothing.
DISASTER, my dochter yes i wil cone than you can fight with my.
Peopel warming whats out , dont go spend your money JD zoetermeer.

They helped me find my size and they were really Nice to me

Disappointing and illogical return policy.
I bought a pair of shoes as a gift, but unfortunately got the wrong size. I specifically asked if Adidas followed the same sizes as EU and US as it’s a gift and was told that they do…When I went to exchange them (with the original receipt, within the allowed exchange period, and with all tags still attached) I was told I couldn’t, simply because I no longer had the original box.

That struck me as completely unreasonable. I had all the standard proof of purchase and had followed every condition mentioned at the time of buying. Not to mention, I didn’t plan on returning the shoes when I bought them. I trusted the store.

What made the experience worse was the lack of effort from the staff to help find a solution or even acknowledge the issue. At the end of the day, this isn’t a brand-exclusive store; you can find these shoes in many other places. So service and customer care should really be the differentiator. Unfortunately, that wasn’t the case here.

Disappointing, and a good reminder to be more cautious when shopping here in the future.

I have tried ordering online 3 times for the last couple of months, and all 3 of my orders got cancelled due to no stock available. But still even after the cancellation the same item and size is available to order. The website doesn’t keep track of items and their availability. Absolutely unacceptable!

I have not received the product so far and I have not received my money back

I returned packages 3 weeks ago I still don’t have my money why is this drama just give me my money back I will never order from JD PEOPLE what h out from this JD

Bad customer service. Not helpful at all.

I bought 2 pairs of shoes online (JD) but on delivery realized wrong color. I then returned them to the shop near me (den haag) & the service was smooth and very professional. I highly recommend JD

It is not the maximum. Product what was ordered arrived at the store but I could not receive it. I had to come second time to pick it up.

The service is mediocre. I had to wait ages for products to be delivered. And I had to wait a lond time to pay only to hear that I need to pay somewhere else. When I moved there, there many two cashiers active for a long time. I saw many young people working in hectic and customers had to wait. I know it holidays and it is hectic. However it took me much time to buy a pair of shoes for my daughter.

Satisfied with product

Do not recommend it. My order (two The North Face hats) with same-day pickup at the store was canceled the next day (I never received an email saying that the order was ready for pickup, instead the next day I got an email about the cancellation). This happened a few days before Christmas, so there was no time to order the product from another online store. However, what is most frustrating is that the hats were available at the selected JD Sports pickup store, and I ended up buying them in-store, paying a few extra euros per item. I leave the evaluation of such practices to other customers.

When received the jacket, the label and price label are separated. Jacket cannot be returned.

Nice company with some really good customer service. Prices are okay as well would recommend.

Super snelle levering. Een perfecte maattabel. Past perfect. Ben super blij met mijn lange hoodrich jas superwarm en zit perfect thnx

Quick delivery, good product. Everything was great

Perfect and more

Top , super , super