JD Sports Canada Reviews 

Fast delivery and package was well wrapped. Will definitely order again very happy with customer care.

VERY BAD EXPERIENCE IN MY 1ST ORDER. .
I DID ORDER ONLINE SO I WAIT FOR A WEEK AND AFTER I RECIEVED THE ORDER. I SEE THAT THE SHOE'S IS DIFFERENT PAIR SHOES ONE IS THE NYLON AND THE OTHER IS LEATHER. AND WHEN I MESSAGE THE COMPANY THEY REPLY THAT I HAVE A FULL REFUND BECAUSE IT COMPANIES ERROR AND AFTER I RETURN THE ORDER IN STORE RETURN , AND THE SHIPPING FEE IS DEDUCTED FOR THE RETURN AND WHEN I ASK FOR FULL REFUND THE MESSAGE IS DIFFERENT MESSAGE THAN THE 1ST ONE THAT I NEED TO PAY THE SHIPPING . HELLO JDSPORTS . YOUR COMPANIES ERROR IS YOUR ERROR NOT MINE , WHY DO YOU WANT THE CUSTOMER TO SHOULDER YOUR OWN ERROR. IF MY ERROR I WILL ACCEPT THE SHIPPING PAYMENT BECAUSE OF MY STUPIDITY BUT IN THIS CASE IS NOT MY ERROR ITS JDSPORTS ERROR , WHY DO I NEED TO PAY FOR SHIPPING.. YOUR COMPANIES IS A BIG SCAM BE RESPONSIBLE FOR YOUR OWN ERROR .. THATS THE GOOD COMPANY DO IMAGINE I NEED TO WRITE THIS REVIEW FOR 11.30$ THIS MONEY IS NOTHING BUT I GOT PISSED ON THIS PURCHASE .. THAT EVEN YOUR ERROR WILL PASS TO CUSTOMER PAYMENT BE RESPONSIBLE FOR YOUR OWN ERROR I WANT NEGATIVE -100% FOR THIS COMPANY YOUR GREEDY FOR MONEY INSTEAD THAT YOU DO PROTECT UR CUSTOMER BECAUSE IF NO CUSTOMER NO EARNINGS AND NO PROFIT.. THIS IS THE MOST WORSE COMPANY I'VE EXPERIENCE IN THE ONLINE BUYING..

JD Sports delivers a consistently fast and efficient service that makes shopping both easy and enjoyable. From browsing to checkout, the process is smooth, with quick order handling and timely delivery that meets expectations.

One of the standout aspects is the detailed product design and descriptions provided for each item. Whether you’re looking at sneakers, athletic wear, or accessories, the listings give a clear picture of materials, fit, and style. This level of detail helps you make informed decisions and ensures the product you receive matches what you had in mind.

Overall, JD Sports combines speed, reliability, and thoughtful product presentation to create a strong shopping experience.

I ordered two things on Sunday night, one showed up on Thursday morning and the other on Friday morning. Very quick standard shipping. The shipment tracking link worked well and there were nice communication emails telling me when my items has been shipped, when they were being delivered, and when they had been delivered. Overall great experience.

Great price and delivery was in 13 hours!!!!

Fast, reliable service delivering exactly what I ordered

This is my second time receiving a pair of returned shoes from others, with significant signs of wear and tear, plus a hint of deodorant. I understand returned items needed to be resold, but please do a quality check before doing so.

I ordred adidas pants and hoodie, purchase over 100$. It was for a gift, so when after 4 days i did not get confirmation of my order I contacted them. They answered back by saying " Hey" which in my opinion is highly unprofessional. They canceled my order and refunded me without advising me. This was due to a technical issue and the merchandise was not available anymore. No compensation and I still have to now find another gift. Not impressed by this business.

They are selling products that are not authentic. I purchased a nike tech track suit for my son for his birthday, after a few wears the zipper came off. I tried to have my item repaired or exchanged but with no help from Jds. The manufacture date was missing (no tag). Tried to get help from Jds but absolutely no help was offered other than their 3 month period warranty expired. Nike is unable to process a claim without this info and jds refused to help me. Very dissatisfied. Poor customer service

Great shopping experience and good offers

The best experience

very good guys

Employees were incredibly rude and unhelpful. When i asked a simple question I was met with a weird glance, and when he asked a co worker they stared at me like I was dumb for asking a question anout SHOES when it is a SHOE store. You lost a customer today and i will be telling all of my friends and relatives NOT to shop at the woodgrove JD sports location.

I am extremely disappointed with my experience with JD Sports Canada.

I placed an order (JD1189117) that I never received, despite being marked as delivered. I immediately contacted customer service and fully cooperated with their requests, including providing photos of my front door and confirming that the delivery photo provided by FedEx did not show my residence.

Since early January, I have sent multiple follow-up emails asking for updates. Each time, I received generic responses saying an “internal investigation” was ongoing or that a FedEx claim had been filed, with no real progress or resolution. Weeks passed with no clear outcome, no refund, and no replacement, just repeated delays and scripted replies.

What makes this worse is the lack of accountability and communication. I was patient, responsive, and cooperative throughout the process, yet I was left without my order or a proper solution. For a large retailer, this level of customer service is unacceptable.

I would strongly caution others when ordering online from JD Sports, especially if delivery issues arise. Based on my experience, resolving problems can be extremely slow and frustrating.

I am writing this so others are aware before ordering.

I ordered and paid for two football jerseys that were supposed to be Christmas gifts. The order and tracking clearly showed one package containing both jerseys, yet when it arrived, only one jersey was inside.

Customer service was extremely slow to respond, and after a long wait I was told that FedEx had denied their claim and that nothing could be done. This is unacceptable. This was never FedEx’s fault, but a clear packing mistake by the seller.

Despite paying in full, I did not receive what I purchased, and the company refused to refund or replace the missing item. Instead of taking responsibility, they shifted the blame and left me with no solution.

This experience was frustrating and disappointing from start to finish. I would strongly advise others to think twice before ordering from this company.

Horrible company to deal
With. Had a Nike sweater bought for my son and color faded the second it was washed. No refund and no even credit or help. Don’t shop here

A Big fraud company. They have partnered with Fedex shopping their delivering partner so that they fraud and cheat new customers like me and keep their products by not delivering them and not reimbursing the money.

I am writing to formally complain about my recent online purchase, which was not delivered as promised. Despite multiple attempts to resolve this matter, I have still not received my order or a proper reimbursement. As a customer service representative, you have failed to provide adequate support, and this experience has left me extremely disappointed. Your online platform appears misleading, and I feel misled as a customer in Canada.
I work hard for every dollar I earn, and I will not allow my money to be taken unfairly. It is unacceptable for a business to retain payment without delivering the purchased product. This practice is unethical and potentially illegal.
I demand an immediate full refund for the undelivered order.